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Pensacola Honda - Service Center
Pensacola, FL
202 Reviews
202 Reviews of Pensacola Honda - Service Center
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April 19, 2016
Service I had my wife's 2006 Honda Accord serviced on Saturday 16 April. Jerry was my service advisor and he was great. Got me in and out quickly. The serv I had my wife's 2006 Honda Accord serviced on Saturday 16 April. Jerry was my service advisor and he was great. Got me in and out quickly. The service department was efficient and clean. I almost can't wait to get service again, the entire staff was friendly. I highly recommend you go see Zane and his staff at Pensacola Honda. More
by Navyguy86
Employees Worked With
Jerry, Zane
March 06, 2016
Oil change and tire rotation Terrible costumer service from arrival. Would not honor nationwide Honda pre paid service. Have taken my 2014 accord to other dealers and never a prob Terrible costumer service from arrival. Would not honor nationwide Honda pre paid service. Have taken my 2014 accord to other dealers and never a problem. At check out they want it me to pay for tire rotation. When I said I was going to contact Honda main office they change it, obviously this people working service are not familiar with their service plans or how to talked to costumers. I will not go back to this dealership service center. More
by Accord
Employees Worked With
Norris
April 02, 2015
Jim Crowley's inept service I got a service recall from Honda for the passenger side air bag and made an appointment to have it fixed. I figured while I was there I would have s I got a service recall from Honda for the passenger side air bag and made an appointment to have it fixed. I figured while I was there I would have some other work done. I would have never had any of this work done at the dealer due to the increased cost of a service department at the dealership but did it out of convenience. All of the service was done costing me upwards of $300 and I left. Recently I got another recall for the driver side air bag for my vehicle and called to make an appointment to get it fixed. The very kind woman in the department that answered the phone informed me that the passenger side bag was never replaced, understandably I am very upset, not only did I end up paying more for a service I would have had done elsewhere the job I originally brought the vehicle in for wasn't completed and nobody informed me of this. Jim Crowley was the service person handling my vehicle and while checking my car in was pleasant, he didn't meet me when I picked the car up and NEVER informed me (during the 3 phone calls prior to my picking the car up) that the air bag wasn't replaced. I will NEVER use this service department again except for recall issues that they have to service. More
by hmason
Employees Worked With
Jim Crowley
October 15, 2014
GM Andy South - not a good guy We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Servi We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Service verified there was an issue. We went through the process of bypassing the antenna, wiring , all the easy stuff. Finally swapped the head unit out for a "new" one (factory refurb). The problem didn't go away unfortunately. We were still under warranty. I just wanted the radio fixed and told them that. They refused to put anymore money into troubleshooting the warrantied issue. Asking GM Andrew South what our options were, he said it was down to getting us in a new car. The difference between what we owed on our 2012, what we had paid in already and a new 2014 was quoted as $6700 by Andrew South. I advised him that since I did not want to trade my car in, and since they were refusing to fix my warrantied issue, I shouldn't have to pay anything extra. Of course that was just my knee jerk reaction to being told my warrantied issue would not be fixed. I ultimately offered to meet them halfway, actually more since I said I'd pay $3500.00 plus my trade-in. No deal. Wife and I went in to see GM Andrew South and were informed that the price difference was actually almost $10,000.00!!! He had not included tax, transfer and the other xx dealers tack on. I was fuming but ultimately said I would come up to $5,000.00 plus my trade, only $1,600 less than he had quoted me just two days prior. No deal. In the end, only after getting his boss involved did I agree to $6500.00 plus our trade in. That's a good deal if you are walking in off the street looking to trade but not do if you are NOT looking to trade and just want a warrantied issue repaired. I really didn't feel I has any options so I folded knowing that my recourse would be a negative customer satisfaction survey and as many negative reviews as I could write. Our car was excellent save for the radio which only began acting up recently. Honda makes a fine car. I wish, however, that I had taken my business to a family owned dealership instead of a mega company like Sonic Auromotive. More
by CWpensacola
Employees Worked With
Andrew Smith
November 07, 2013
I just had maintenance service which was done very timely. They give coupons which help with those costs. Just afterwards, my car broke down. Scott Bowden took great care to see that we were informed timely. They give coupons which help with those costs. Just afterwards, my car broke down. Scott Bowden took great care to see that we were informed of the cause and how long for repairs. Every person we dealt with there was friendly and encouraging. We have 2 Hondas and have been more than pleased with Pensacola Honda for the work they need More
by canine22
Employees Worked With
Scott Bowden
June 24, 2013
I bought a new Honda Odyssey at Pensacola Honda late 2006, and I always had it serviced there. I was meticulous about the service and was always on schedule with dealer-recommended service. Over the p 2006, and I always had it serviced there. I was meticulous about the service and was always on schedule with dealer-recommended service. Over the past few years, I noticed slippage in service levels there: rushed and harried employees who seemed disengaged, texting, etc; longer wait times on the phone when I called to schedule appointments; and pushing appointments out very far away (could never get me in within a few days of calling even for routine things like oil changes). Finally, on Wednesday, June 5, I was in Wisconsin on business, and my wife called to tell me that the air conditioner on the van was blowing hot air. She called Pensacola Honda, and the service advisor with whom she spoke said they were too busy to help her and that he couldn't have anyone take a look at it until next Tuesday (June 11). That would have meant almost a week in Florida with no A/C. Also, the van is under full-extended-warranty, and my wife asked him to look up our warranty to see if it was still in effect. He refused, saying she should do it herself online. He said he was busy, that he couldn't help her, and that was that. Well, she called Gary Smith Honda in FWB, and she spoke with Steve Shea (service advisor) who said that even though they were busy, he would work her in that day -- bring it right over! He also looked up the warranty while on the phone to let her know that it was still in force. Once she arrived, he showed great empathy (he said, "I wouldn't want my wife to go a week without A/C in her car.") They took a look at the A/C and fixed it that day. It wasn't under warranty because it was caused by a road hazard affecting the compressor, but $700 later, at least it was fixed. That is $700 Pcola Honda didn't get. From now on, I am going to Gary Smith Honda, and I will buy next new car there as well. It is a little farther to drive from Gulf Breeze, but well worth it to get good attitudes and good service. Because of slipping service levels and one rude service advisor, Pcola Honda is out a lifetime of my sales and service. More
by brimelseb
Employees Worked With
Service Advisor
June 07, 2013
Routine Service .. Asked for synthetic oil got regular oil. First service advisor wrote it up correctly but back and 2nd service advisor blamed 1st advisor. Brought car back for replacement with synthetic oil. First service advisor wrote it up correctly but back and 2nd service advisor blamed 1st advisor. Brought car back for replacement with synthetic. Andrew was very condescending and wrote off my concerns as 'old wives takes' after though research thru Honda Owners link and Mechanic online post .. And professional opinion of another dealer in the Atlanta , ga ( who I bought the Honda from.).. Honda owner for 26 years .. This is by far the worse dealer I have ever dealt with... Will not return .. I'll take it back to Georgia first before I return ... More
by 2009h
Employees Worked With
Andrew Siu & mark
March 26, 2013
I had my vehicle with them at the end of January and the beginning of February as I had an oil leak. Last Wednesday night I contacted them via email with a concern I had over the possibility of another oil beginning of February as I had an oil leak. Last Wednesday night I contacted them via email with a concern I had over the possibility of another oil leak. Got a reply from a rep the next morning saying the service manager would contact me that day. I stated the best way was email. Still no reply. I emailed the rep who initially got my message to say as much. No reply since that Thursday and I've contacted him Friday and Monday. Very very dissapointing to be treated this way. A bit of respect and common courtesy could be taught to these people. Seems to be a trait with them going by the comments here. More
by Eamon72
Employees Worked With
Can't remember
January 16, 2013
I made two mistakes with Pensacola Honda service department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to department. The first mistake was when I needed repair on the Anti-lock brake system. Diagnosed problem myself but did not have the proper tools to repair it myself. Brought my car in and told them EXACTLY what needed to be replaced. I had called the day before and got pricing and estimated time of 2 hours for repair, so I was going to wait in the waiting area. After 6 hours I was told that they could not get the ABS to work. They also said that they had found other problems in the system and they would need to order those parts. I should have left then but decided that I could have missed something in my diagnosis and told them to proceed. Two days later they still could not get it fixed. I asked to look at the list of replaced parts and saw that they had not replaced the item I told them to replace. Once they did replace it, surprise, the ABS now worked. They then tried to charge me for all the labor and parts I did not need. They only relented and charged for only the parts I told them to replace after much debate. When I got in the car to leave, the brake pedal went nearly to the floor when I pressed on it. I asked if they had bled the brake lines. The mechanic said he did but I made him do it again. Twice. Still did not feel normal. Bled the lines myself when I got home and was able to remove the rest of the air. Felt normal after I did what they were supposed to do. The second mistake was thinking that maybe I had just gotten a bad mechanic the first time, so I tried again when one of the seals on the steering linkage started leaking. They said they did not replace seals and would have to replace the entire rack and pinion. Should have left that time too. Now the steering has so much slop that driving in windy conditions or uneven roads is nerve racking. The car no longer handles as before, but yet they insisted that all cars have slop in the steering. Two strikes and I'm out of there. More
by laseeker
Employees Worked With
do not recall names
January 16, 2013
I brought my pilot to your service dept for a 730 apt I brought my pilot to your service dept for a 730 apt this morning. I got there about a quarter to 7. I was going to just put my key in the key dr I brought my pilot to your service dept for a 730 apt this morning. I got there about a quarter to 7. I was going to just put my key in the key drop that most service departments have. At 650 the guy inside finanlly looked at me and I showed him the key like hey I just want to drop this off. He ignored me . Then this young guy came up on the side walk and was doing something with the stand they have out by the window and I asked him where was the key drop I needed to go. He went back inside and asked one of the guys inside at the service desk. The guy told him to come in and locked the door behind him. This was at 5 till. Apparently your service department missed the class on service. I did not leave my car there. I will find someplace else to have my work done. Had I known that this dealer only has a 2.5 rating I would have not bought from them. I should have known better to have come back after it took 6 hrs for the complimentary oil change the first time . After talking with others at work that bought from there I have found this to be common. You would think Honda motor corp would pay more attention to dealers with less than a 3.5 rating.. Sincerely Charlie Cornett More
by Cnccrumpton
Employees Worked With
Not sure
