Pensacola Honda - Service Center

Awesome Their new store is amazing , and as always customer service is great . I always go here for all my needs since I bought car from here. Their new store is amazing , and as always customer service is great . I always go here for all my needs since I bought car from here. More

VERY PLEASANT EXPERIENCE JOANNE WAS GREAT. WAITING ROOM WAS NICE, BUT DIDN'T GET THE CHANCE TO RECOMMEND PROVIDING BOTTLED WATER ALONG WITH THE PROVIDED COLD SOFT DRINKS. JOANNE WAS GREAT. WAITING ROOM WAS NICE, BUT DIDN'T GET THE CHANCE TO RECOMMEND PROVIDING BOTTLED WATER ALONG WITH THE PROVIDED COLD SOFT DRINKS. More

Great Service! Fast! People are awesome! Clean waiting area. Prices were great! Took great care of me and my vehicle! Highly recommend! Love dealing with them Fast! People are awesome! Clean waiting area. Prices were great! Took great care of me and my vehicle! Highly recommend! Love dealing with them all. More

Service Outstanding service. Great waiting area with snacks and drinks The service employees were courteous and professional. My appointment started on ti Outstanding service. Great waiting area with snacks and drinks The service employees were courteous and professional. My appointment started on time. The appointments was very easy to schedule over the phone. More

Execellent service. I was going to do the work myself, but found once I started that I did not have all the proper tools to complete the job. We were planning a road trip I was going to do the work myself, but found once I started that I did not have all the proper tools to complete the job. We were planning a road trip within the week and I needed this work done. I called Pensacola Honda and the service tech, Joann Byrd, got my vehicle in right away, got the work done, and I was able to pick the car up the next day. Thanks again Joann. More

Failed to comply with their own checklist. I showed up for my appointment (for oil change, tire rotation , and inspection) and a man came out. I lifted hood and showed him the coolant reservoir I showed up for my appointment (for oil change, tire rotation , and inspection) and a man came out. I lifted hood and showed him the coolant reservoir was almost at the minimum mark (car was fully hot). I also showed him the windshield washer reservoir was almost empty. He explained the services I needed. I was quoted $114 to change the engine and cabin air filters. Ridiculous!! I declined that service. He typed it all in his ipad, and told me to pull up to the island. He left, I pulled up to island and different man comes up and asked me what I was in there for. Then a third man comes out and I have to go all over it again with him! When I got car back I lifted hood and the coolant was still low and the w/w was still empty. DESPITE the service man's signed off checklist showing everything had been checked. And this is the SECOND time I was in for service and they failed to top off coolant! He takes car back for 5 minutes. I left when he brought it back. At home I lifted hood and the w/w was pretty well full, but the coolant was filled ALL the way to the top of the tank, almost 6 inches above the max mark!! Dangerous!!!! I had to pull a full pint of coolant out to get it below the max mark. More

sold the car my 9 month pregnant sister was trying to buy Just saying. 9 months pregnant and carless, my sister and I went car shopping. We told the guy that we like 'said car' and that we wanted to hold Just saying. 9 months pregnant and carless, my sister and I went car shopping. We told the guy that we like 'said car' and that we wanted to hold it and come back and buy it, cause sister is so very tired, as she is 9 months pregnant. We asked what we needed to do. We did what the salesman said. She had to work the next day so we made arrangements to go back the following day to purchase the vehicle. She called in the morning and everything was still on. After work we were heading over there and found out that they had sold the car. Total lack of consideration. More

Recall and oil change The recall and oil change took about an hour. This is my third car from the dealership, great service. CRV, Honda accord and Honda accord. The recall and oil change took about an hour. This is my third car from the dealership, great service. CRV, Honda accord and Honda accord. More

Watch out for your wallet! They tried to sell me a $14 cabin air filter for $106. I've changed it myself before and it takes no tools and less than 5 minutes. A fair price for t They tried to sell me a $14 cabin air filter for $106. I've changed it myself before and it takes no tools and less than 5 minutes. A fair price for this service would be less than $50. More

As always the service was excellent. Mitch was great. The service was great, Mitch treated us with respect if the service wasn't needed he saw no reason to have it done and therefore we weren't charged fo The service was great, Mitch treated us with respect if the service wasn't needed he saw no reason to have it done and therefore we weren't charged for something we didn't need. More