Pensacola Honda

Changed price after deal struck, by $900 more, I tried to verify the reason they gave me for the additional expense with three other local dealers, all other dealers said it was bogus, but I wanted the car a verify the reason they gave me for the additional expense with three other local dealers, all other dealers said it was bogus, but I wanted the car anyway. Went to my bank to get financed, they called the branch manager three times that day to verify I was approved, but I had to come in the next morning to pick up the check from the bank. 9am - at bank getting check and was called by the dealer "We are sorry to say this, but your vehicle is out on a test drive, if that guy doesn't buy it by noon - the truck is yours." I was flabbergasted!!! We had a deal on the table and a signed purchase order and someone else was driving my truck on a test drive?!?!? AND they had until noon to decide to buy?!?! - Called at noon, other guy wanted to buy the vehicle and they were given until 2pm to finalize finances - WOW, I was blown away. FINALLY I was called to say the other guy couldn't get the money and to come on in with my check - I should have walked away, I know, but I wanted the truck badly - and I wasn't disappointed - the truck was under priced and beautiful - Dealer forgot to get my deposit, and due to the price change, I wasn't sure if I still had to pay one, but three days later finance guy is blowing up my phone (mind you, I am out of town on business in my new truck) and threatening me that the dealership will not cash my finance check, nor pay off the loan on my trade vehicle unless I come in that second with my down payment. I had to get a replacement worker to switch with me so I could handle it - done. I asked to talk to the General Manager when I came in with the check and was told absolutely - when I come in 15 minutes later, no GM - he is out of town - here is the same manager that I have a bit of an issue with. Two weeks later my paperwork is still held up at the dealership and no tag is forthcoming - talked to the lady in registration/tag dept. she has no idea why my paperwork is being held up. BTW - the down payment check was cashed, and cleared three days later and already my first payment is due on loan in less than three weeks - NEVER again at this dealership. More

This was by far the worst experience that my wife and I have ever had dealing with a car dealership. We had a 9:15 a.m. appointment to view a 2011 Honda Accord. As we entered the establishment the recept have ever had dealing with a car dealership. We had a 9:15 a.m. appointment to view a 2011 Honda Accord. As we entered the establishment the receptionist was reading a book and did not even acknowledge our presence. After standing in front of her she finally looks up and asked what do we want. We explained why we were there and ended up waiting another 15 minutes as many salesmen walked past not even giving us the respect of asking if we needed any help. After being frustrated to no end we walked out and a salesman finally chased us outside to our vehicle. The salesman was finally able to get us to change our mind to come back inside to try and work a deal. Understanding how upset we were he brought the sales manager over to apologize and you could tell that it was forced and he didn't want to deal with us. All and all in dealing with the initial entry to the dealership to walking out because they did not want to work a deal on trade or price of the new vehicle we drove another 45 min away from pensacola to Eastern Shore Toyota and paid more money for a different vehicle but received the best customer service one could imagine. This had nothing to do with money but the principal of being treated fair and with some sort of respect which Pensacola Honda truly needs to work on. I would not recommend this dealership to anyone nor will I ever consider dealing with a Honda dealership after this experience. More

Taking advantage of a woman that needed to get to work in a hurry. Finding repairs that did not need immediate attention but service personnel pressed to do them NOW. A warranty item that did not need repair a hurry. Finding repairs that did not need immediate attention but service personnel pressed to do them NOW. A warranty item that did not need repair at all but was given priority over the requested repair. The problem which initiated the need for service was never even addressed. Excessive cost on unrequested repair. Overall passive aggressive tactics in order to increase amount of work performed. Result: Main problem still exists and worsened without repair. Very unsatisfied customer! We were not given the opportunity to check for second opinion and dealership tried intimidation so that wife just went along and approved order. True character of dealership really came through this time... very low corporate values displayed. More

This dealership is all around excellent! I first started going here because I had purchased a used Prelude with a warranty on it from a different state. Each time I have had this car serviced, it was with a going here because I had purchased a used Prelude with a warranty on it from a different state. Each time I have had this car serviced, it was with a smile! They are quick to come out to your car as you pull up and help you. I had a part that they did not have in stock at two seperate times, they took me up to Enterprise rent a car and quickly rented me a car to use till they could get mine fixed! They also take great stock in making sure you are satisfied! You will always get a call checking to see if you are satisfied and if not what can they do about it? They always have free coffee, fountain machine, with dounuts and chips in the service lobby. This lead me to start looking at a new civic si with them. They took me on a test drive and with no questions either. They will be the first dealer I put an offer down at because they have treated me so good with my Prelude, I could not be more happy! More