Pensacola Honda

I just had maintenance service which was done very timely. They give coupons which help with those costs. Just afterwards, my car broke down. Scott Bowden took great care to see that we were informed timely. They give coupons which help with those costs. Just afterwards, my car broke down. Scott Bowden took great care to see that we were informed of the cause and how long for repairs. Every person we dealt with there was friendly and encouraging. We have 2 Hondas and have been more than pleased with Pensacola Honda for the work they need More

What an unbelievably great experience! From the moment my husband and I stepped onto the lot, everyone made us feel like friends instead of just a customer! Brian, Rafik, and Gator were friendly, knowledgeab husband and I stepped onto the lot, everyone made us feel like friends instead of just a customer! Brian, Rafik, and Gator were friendly, knowledgeable and did everything possible to make this the best experience we have ever had in car buying. There was no stuffiness. As a matter of fact everyone we dealt with smiled, laughed, and had such a great sense of humor, which was a nice change to how we have been treated at past dealerships. I would highly recommend Pensacola Honda to anyone looking to purchase a new or used car. I don't understand any of the negative ratings listed.. We saw/experienced nothing but polite, happy professionals who enjoyed making their customer satisfied with their purchase. We will drive the 65 miles again, when it's time to shop for our next car! More

I bought a new Honda Odyssey at Pensacola Honda late 2006, and I always had it serviced there. I was meticulous about the service and was always on schedule with dealer-recommended service. Over the p 2006, and I always had it serviced there. I was meticulous about the service and was always on schedule with dealer-recommended service. Over the past few years, I noticed slippage in service levels there: rushed and harried employees who seemed disengaged, texting, etc; longer wait times on the phone when I called to schedule appointments; and pushing appointments out very far away (could never get me in within a few days of calling even for routine things like oil changes). Finally, on Wednesday, June 5, I was in Wisconsin on business, and my wife called to tell me that the air conditioner on the van was blowing hot air. She called Pensacola Honda, and the service advisor with whom she spoke said they were too busy to help her and that he couldn't have anyone take a look at it until next Tuesday (June 11). That would have meant almost a week in Florida with no A/C. Also, the van is under full-extended-warranty, and my wife asked him to look up our warranty to see if it was still in effect. He refused, saying she should do it herself online. He said he was busy, that he couldn't help her, and that was that. Well, she called Gary Smith Honda in FWB, and she spoke with Steve Shea (service advisor) who said that even though they were busy, he would work her in that day -- bring it right over! He also looked up the warranty while on the phone to let her know that it was still in force. Once she arrived, he showed great empathy (he said, "I wouldn't want my wife to go a week without A/C in her car.") They took a look at the A/C and fixed it that day. It wasn't under warranty because it was caused by a road hazard affecting the compressor, but $700 later, at least it was fixed. That is $700 Pcola Honda didn't get. From now on, I am going to Gary Smith Honda, and I will buy next new car there as well. It is a little farther to drive from Gulf Breeze, but well worth it to get good attitudes and good service. Because of slipping service levels and one rude service advisor, Pcola Honda is out a lifetime of my sales and service. More

Routine Service .. Asked for synthetic oil got regular oil. First service advisor wrote it up correctly but back and 2nd service advisor blamed 1st advisor. Brought car back for replacement with synthetic oil. First service advisor wrote it up correctly but back and 2nd service advisor blamed 1st advisor. Brought car back for replacement with synthetic. Andrew was very condescending and wrote off my concerns as 'old wives takes' after though research thru Honda Owners link and Mechanic online post .. And professional opinion of another dealer in the Atlanta , ga ( who I bought the Honda from.).. Honda owner for 26 years .. This is by far the worse dealer I have ever dealt with... Will not return .. I'll take it back to Georgia first before I return ... More

I had my vehicle with them at the end of January and the beginning of February as I had an oil leak. Last Wednesday night I contacted them via email with a concern I had over the possibility of another oil beginning of February as I had an oil leak. Last Wednesday night I contacted them via email with a concern I had over the possibility of another oil leak. Got a reply from a rep the next morning saying the service manager would contact me that day. I stated the best way was email. Still no reply. I emailed the rep who initially got my message to say as much. No reply since that Thursday and I've contacted him Friday and Monday. Very very dissapointing to be treated this way. A bit of respect and common courtesy could be taught to these people. Seems to be a trait with them going by the comments here. More