Pensacola Honda

Oil change and tire rotation Terrible costumer service from arrival. Would not honor nationwide Honda pre paid service. Have taken my 2014 accord to other dealers and never a prob Terrible costumer service from arrival. Would not honor nationwide Honda pre paid service. Have taken my 2014 accord to other dealers and never a problem. At check out they want it me to pay for tire rotation. When I said I was going to contact Honda main office they change it, obviously this people working service are not familiar with their service plans or how to talked to costumers. I will not go back to this dealership service center. More

Jim Crowley's inept service I got a service recall from Honda for the passenger side air bag and made an appointment to have it fixed. I figured while I was there I would have s I got a service recall from Honda for the passenger side air bag and made an appointment to have it fixed. I figured while I was there I would have some other work done. I would have never had any of this work done at the dealer due to the increased cost of a service department at the dealership but did it out of convenience. All of the service was done costing me upwards of $300 and I left. Recently I got another recall for the driver side air bag for my vehicle and called to make an appointment to get it fixed. The very kind woman in the department that answered the phone informed me that the passenger side bag was never replaced, understandably I am very upset, not only did I end up paying more for a service I would have had done elsewhere the job I originally brought the vehicle in for wasn't completed and nobody informed me of this. Jim Crowley was the service person handling my vehicle and while checking my car in was pleasant, he didn't meet me when I picked the car up and NEVER informed me (during the 3 phone calls prior to my picking the car up) that the air bag wasn't replaced. I will NEVER use this service department again except for recall issues that they have to service. More

GM Andy South - not a good guy We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Servi We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Service verified there was an issue. We went through the process of bypassing the antenna, wiring , all the easy stuff. Finally swapped the head unit out for a "new" one (factory refurb). The problem didn't go away unfortunately. We were still under warranty. I just wanted the radio fixed and told them that. They refused to put anymore money into troubleshooting the warrantied issue. Asking GM Andrew South what our options were, he said it was down to getting us in a new car. The difference between what we owed on our 2012, what we had paid in already and a new 2014 was quoted as $6700 by Andrew South. I advised him that since I did not want to trade my car in, and since they were refusing to fix my warrantied issue, I shouldn't have to pay anything extra. Of course that was just my knee jerk reaction to being told my warrantied issue would not be fixed. I ultimately offered to meet them halfway, actually more since I said I'd pay $3500.00 plus my trade-in. No deal. Wife and I went in to see GM Andrew South and were informed that the price difference was actually almost $10,000.00!!! He had not included tax, transfer and the other xx dealers tack on. I was fuming but ultimately said I would come up to $5,000.00 plus my trade, only $1,600 less than he had quoted me just two days prior. No deal. In the end, only after getting his boss involved did I agree to $6500.00 plus our trade in. That's a good deal if you are walking in off the street looking to trade but not do if you are NOT looking to trade and just want a warrantied issue repaired. I really didn't feel I has any options so I folded knowing that my recourse would be a negative customer satisfaction survey and as many negative reviews as I could write. Our car was excellent save for the radio which only began acting up recently. Honda makes a fine car. I wish, however, that I had taken my business to a family owned dealership instead of a mega company like Sonic Auromotive. More