Pensacola Honda

Oil change and tire rotation Terrible costumer service from arrival. Would not honor nationwide Honda pre paid service. Have taken my 2014 accord to other dealers and never a prob Terrible costumer service from arrival. Would not honor nationwide Honda pre paid service. Have taken my 2014 accord to other dealers and never a problem. At check out they want it me to pay for tire rotation. When I said I was going to contact Honda main office they change it, obviously this people working service are not familiar with their service plans or how to talked to costumers. I will not go back to this dealership service center. More

Jim Crowley's inept service I got a service recall from Honda for the passenger side air bag and made an appointment to have it fixed. I figured while I was there I would have s I got a service recall from Honda for the passenger side air bag and made an appointment to have it fixed. I figured while I was there I would have some other work done. I would have never had any of this work done at the dealer due to the increased cost of a service department at the dealership but did it out of convenience. All of the service was done costing me upwards of $300 and I left. Recently I got another recall for the driver side air bag for my vehicle and called to make an appointment to get it fixed. The very kind woman in the department that answered the phone informed me that the passenger side bag was never replaced, understandably I am very upset, not only did I end up paying more for a service I would have had done elsewhere the job I originally brought the vehicle in for wasn't completed and nobody informed me of this. Jim Crowley was the service person handling my vehicle and while checking my car in was pleasant, he didn't meet me when I picked the car up and NEVER informed me (during the 3 phone calls prior to my picking the car up) that the air bag wasn't replaced. I will NEVER use this service department again except for recall issues that they have to service. More

GM Andy South - not a good guy We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Servi We had a 2012 Honda Accord, one of three cars that we purchased on one night alone. In June of this year, the radio reception went to haywire. Service verified there was an issue. We went through the process of bypassing the antenna, wiring , all the easy stuff. Finally swapped the head unit out for a "new" one (factory refurb). The problem didn't go away unfortunately. We were still under warranty. I just wanted the radio fixed and told them that. They refused to put anymore money into troubleshooting the warrantied issue. Asking GM Andrew South what our options were, he said it was down to getting us in a new car. The difference between what we owed on our 2012, what we had paid in already and a new 2014 was quoted as $6700 by Andrew South. I advised him that since I did not want to trade my car in, and since they were refusing to fix my warrantied issue, I shouldn't have to pay anything extra. Of course that was just my knee jerk reaction to being told my warrantied issue would not be fixed. I ultimately offered to meet them halfway, actually more since I said I'd pay $3500.00 plus my trade-in. No deal. Wife and I went in to see GM Andrew South and were informed that the price difference was actually almost $10,000.00!!! He had not included tax, transfer and the other xx dealers tack on. I was fuming but ultimately said I would come up to $5,000.00 plus my trade, only $1,600 less than he had quoted me just two days prior. No deal. In the end, only after getting his boss involved did I agree to $6500.00 plus our trade in. That's a good deal if you are walking in off the street looking to trade but not do if you are NOT looking to trade and just want a warrantied issue repaired. I really didn't feel I has any options so I folded knowing that my recourse would be a negative customer satisfaction survey and as many negative reviews as I could write. Our car was excellent save for the radio which only began acting up recently. Honda makes a fine car. I wish, however, that I had taken my business to a family owned dealership instead of a mega company like Sonic Auromotive. More

Sold a car out from under me. I bought a new Honda CRV from Pensacola Honda in May 2011. I have been very happy with the vehicle and I have had all of my maintenance service work I bought a new Honda CRV from Pensacola Honda in May 2011. I have been very happy with the vehicle and I have had all of my maintenance service work done at Pensacola Honda. I have been happy with the service department. So when I was in the market for another vehicle I faithfully returned to Pensacola Honda. I found a used 2010 Honda Civic on 09/10/14 that had just come on to the lot and I made an appointment to look at it and drive it that evening. I liked the car so I asked my salesman to give me a buyers order to take to my credit union for financing. I was approved for the loan the next day 09/11/14 so I called my salesman to make an appointment for that evening after work to get the car. I got a phone call about 30 minutes before my appointment to tell me the car was sold. I couldn’t believe they would sell the car out from under me or treat a loyal returning customer that way. I was very upset and asked the salesman to have a manager call me, after almost 2 hours with no phone call, I drove to the dealership and was told my salesman had left for the day. I told my story to the Sales Manager who replied “first check in the door gets the car, we don’t hold cars for anybody”. I am still stunned by this cavalier attitude towards customers. I highly recommend you avoid this dealership at all costs. I know I will never set foot on their lot again. David Johns 6885 Community Drive Pensacola, FL 32526 More

Pensacola Honda We came in on Friday near closing time. We found a van we liked and wanted to purchase. We were told to wait on a call Saturday about financing (becau We came in on Friday near closing time. We found a van we liked and wanted to purchase. We were told to wait on a call Saturday about financing (because we live an hour away from the dealership). They told us they would contact the bank first thing in the morning, and get back to us right away. After half the day had passed, we left messages with the salesman and finance manager. We finally got a call back Monday saying the van had sold. Thanks for the follow up guys! We went down the road to Allen Turner and left with an even better and more reasonably priced van a few hours later. Not impressed with Pensacola Honda, and would not recommend them to family or friends. More