Pensacola Honda

great place to go They are wonderful, from Robert Lockhart, our service advisor, to Zane Presley, the Service Department Manager. Everyone is friendly and helpful. Bren They are wonderful, from Robert Lockhart, our service advisor, to Zane Presley, the Service Department Manager. Everyone is friendly and helpful. Brenda, who answers the phone and greets people, is also very nice and hospitable. More

Service I recently had my 2014 Honda Accord serviced here and found the experience to be excellent. I went on line to schedule my day/time, received an email I recently had my 2014 Honda Accord serviced here and found the experience to be excellent. I went on line to schedule my day/time, received an email confirmation, and upon arriving to the new indoor area was quickly offered assistance from Ms. Byrd. She was expecting my arrival and had my paperwork ready. My car was ready at the time I requested and with indoor area I never had to go in the actual building. I was able to pay my bill at Ms. Bryd counter and was on my way in a very short period of time. I have had a number of Honda cars and always take them to the dealer for service. Larry H. More

35,000 mile service visit My first visit to the new dealership facility....very nice. John filled me in on what needed to be done for my 35,000 mile service visit. He also k My first visit to the new dealership facility....very nice. John filled me in on what needed to be done for my 35,000 mile service visit. He also kept me up to date with what was being done and how long my wait would be. Overall..good experience. More

Very satisfied with service . The staff was very helpful and friendly. I plan on recommending Pensacola Hoffa to my friends and family.. the service was awesome. . The staff was very helpful and friendly. I plan on recommending Pensacola Hoffa to my friends and family.. the service was awesome. More

Two trips to get it right Spent $1500.00 half for part half for labor. Picked up more things wrong then when I took it. I appears it's fixed now. Spent $1500.00 half for part half for labor. Picked up more things wrong then when I took it. I appears it's fixed now. More

Poor diagnostic capabilities Took in a 2006 Honda pilot that was having an issue with check Engine, vas, and warning light coming on when stopping with engine going into limp Took in a 2006 Honda pilot that was having an issue with check Engine, vas, and warning light coming on when stopping with engine going into limp mode with no acceleration. Took it in and was told it was definitely a VSA solenoid assembly that would fix the problem for $800. Tell them to go ahead and fix it for that price while driving home had same issue. Took it back spoke with mechanic and he said he drove it all the way to 29 and back to re-create the problem. Ironically only 3 miles were on the odometer from in to out. Talked to the service manager and he went to elaborate details about their diagnostic capabilities. Informed him that I could've taken it to any dealership or mechanic to have a part replaced, but do not like being lied to. Honda payed to replace the oil pump that did not fix the problem. Needless to say we still have the vehicle that is not fixed and we bought a Nissan for our next vehicle. Would not recommend the service department More

Quality of Service Mitch Hayward is outstanding and is concerned about ensuring the customer receives quality service and all questions are answered. Great service and p Mitch Hayward is outstanding and is concerned about ensuring the customer receives quality service and all questions are answered. Great service and personnel dedicated to provide quality service More

Awesome Their new store is amazing , and as always customer service is great . I always go here for all my needs since I bought car from here. Their new store is amazing , and as always customer service is great . I always go here for all my needs since I bought car from here. More

Painless and exciting Experience I stopped into the dealership to trade in my 2015 civic, overall experience was great. Was in an out in a few hours and they got me into the car I wa I stopped into the dealership to trade in my 2015 civic, overall experience was great. Was in an out in a few hours and they got me into the car I wanted. Zia Holly was wonderful, made the car shopping experience painless and exciting. I did not feel like I was dealing with a swindful car sales person. She made the process easy and though I sat a while because their system was down we had pleasant conversations passing the time. Everyone in the dealership (pretty much) seemed to come out and introduce themselves and ask if I needed anything. Overall great experience I will definitely be back and be recommending this dealership. More

VERY PLEASANT EXPERIENCE JOANNE WAS GREAT. WAITING ROOM WAS NICE, BUT DIDN'T GET THE CHANCE TO RECOMMEND PROVIDING BOTTLED WATER ALONG WITH THE PROVIDED COLD SOFT DRINKS. JOANNE WAS GREAT. WAITING ROOM WAS NICE, BUT DIDN'T GET THE CHANCE TO RECOMMEND PROVIDING BOTTLED WATER ALONG WITH THE PROVIDED COLD SOFT DRINKS. More