Penn Toyota

Stay away from this dealership! After 2 hours of negotiating, the manager, Frank, accepted my offer for monthly payments & out of pocket expenses, if my credit checked out. All of this information negotiating, the manager, Frank, accepted my offer for monthly payments & out of pocket expenses, if my credit checked out. All of this information was written on the form they fill out when you initially walk in. After several reassurances that they would stick with the 2 figures written on the form, I signed it, giving them approval to check my credit. Frank came back to me and said my credit was great--in fact it was over 800. However, he changed the 2 figures, adding $30 to the monthly payment and $400 to the out of pocket expenses. I was obviously confused, and relayed my confusion to both Frank & the salesperson. I stated that I only gave them access to my financial information based on the deal we negotiated. The manager stated that he could give me the lower amount on the monthly payments OR the out of pocket expenses, but not on both. I asked why I was not told that before--in fact what I was told was that my credit score would affect the deal and no other factor. When I relayed this to Frank, his words verbatim were, "did we say "we promise" you these numbers?" I said, "no, however, I was told the credit check was being done because our "aim" was to get me those negotiated amounts." Frank stated, "we choose our words wisely, we never said "we promise." As a teacher I run some business ethics units in my courses. I told Frank that my experience at Penn would make a great story when I teach my ethics unit. He asked me to discuss that for a moment and explain how he was unethical. I told him that I signed approval for a credit check under the words of the salesman when he said, "these are the numbers we are aiming at..." Frank then reiterated that they did say the word "promise" and that I should rethink the way I teach my courses. I simply suggested that he go back to school and learn some ethics himself and walked out. If you choose to go to this dealership even after reading this...be careful...they certainly do "choose their words wisely." PS....I did ask if I could take the form with my personal information on it with me and was told no.....that is the form that had the negotiated prices on it as well. I did however cross out my social security # & signature. Please make sure you do the same! More

Penn Toyota made a mistake by submitting our brand new Toyota car loan request to Chase instead of Toyota finance, as discussed before the purchase. Penn Toyota admitted the mistake but were not able to c Toyota car loan request to Chase instead of Toyota finance, as discussed before the purchase. Penn Toyota admitted the mistake but were not able to correct it (“too late”). Bottom line, after months of misleading and half answers (if and when we were able to get to talk to someone which is not “busy”) we are paying 4% more than was promised. No apology, no one to handle this problem, basically their attitude is: “sign here and disappear”. More

Last month I purchased a used - 2004 Avalon from this dealer and the experience turned out to be horrible. The Manager Frank was very very rude from the moment we entered their showrroom. However, the p dealer and the experience turned out to be horrible. The Manager Frank was very very rude from the moment we entered their showrroom. However, the price was good and that was the only reason we continued with them. They were in a way forcing us to take the car the same day we made the deal. When we said that we are financing with someone else, the manager said that the next day car is going for auction. And when we agreed to finance with them, they said that we can take the car on the following day. The worst part was when we took the car the next day. We had only driven two miles,when the AIR BAG LIGHTS started flashing and when we took it to them, they did not even respond properly. They did show no remorse or concern. They asked us to leave the car and come and take it when it is ready. We travelled from East Windsor, NJ to Long Island NY just to take the car. What we expected was atleast they could take some steps linke calling any of the dealers in our area. They didn't help us in anyway. On top of it, the customer service representative (I don't remember her name) was making harsh statements. Then we had to leave and we waited for one full week, with all the payment made, just to get the car. The most ridiculous thing was that the manager said that as a compensation, he would fill the gas tank full which is $50 worth. But, when we again went there we saw that the tank was not full. But we didn't want to talk with them any further and just wanted to get rid of them. So, we took the car and left the place. I WOULD NEVER NEVER RECOMMEND THIS DEALER TO ANY OF FRIENDS, NOT EVEN TO MY FOES. More

Went in for a specific car. They pulled the old bate and switch. The salesman Andre told us it had been sold but a slightly more expensive model was still available. They would not negotiate a thing. We tho switch. The salesman Andre told us it had been sold but a slightly more expensive model was still available. They would not negotiate a thing. We thought made this is normal trying to buy a fuel efficient car right now. The first time we came to pick up the car, on the way to the dealership we received a call from Andre that the car wouldn't be ready. We gave them until 7pm that night. We would pick it up after work to give them more time. The first thing we noticed we driving into Penn Toyota was the original car we came to look at. It was still on the last, still for sale. We asked about ans they stuck to their original story of it being sold. It was with all the cars that were still on the market with no sold sign. After doing paperwork we inspect the vehicle. It has a new huge dent/scratch in it and what looks like a coffee stain on the front seat. Andre is nasty and says that it was always there. I tell him certified pre-owned vehicles should still look like new. He tells me I'm out of luck. I get a manager, a guy by the name Bruce. He is cold but polite. Issues a we owe for the work. Says they will fix it Monday. The next day the a check engine light comes on. I speak with Lori who is as rude as Andre. Never Again! More

My 2007 Avalon needed the 1 year service (14,000) miles, they sold me $400. worth of work I didn't need. I get the car home and the dash lights up like christmas Check enging VSC and more. I call they tell they sold me $400. worth of work I didn't need. I get the car home and the dash lights up like christmas Check enging VSC and more. I call they tell me they must have left it in "test Mode" I bring it back They tell me now an O2 sensor is bad and I'll have to leave the car. After much talk they get a xxx econo box, it's check engine light was on too. I bring them a car that's got no problems, they break it, I have to make two more trips back, I lose use of the car for 4 days and they offer to change the oil next time for free. I may be picky but that's not customer service. More

Seth Lawrence and Jimmy Miga led a team of mechanics that completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on completely restored my 1985 Toyota Land Cruiser that had been sitting, rusting, in my driveway for 12 years. They worked for almost 41/2 months on the car, taking it apart, piece by piece, evaluating what was working, what wasn't working. They put hundreds of hours into it, much of it, I suspect, they never charged me for. They arranged for the body work, they helped me pick and fit new tires and rims. They had it detailed. Seth test-drove it for a week, and wouldn't let us have it back until it was in "like-new" condition. It's beautiful, runs great, and we love it. Thank you, Penn Toyota. Now, if I can convince my husband to let me do it, I want them to do the same to a 1982 Land Cruiser that's still in the garage. More

My 2005 Toyota Corolla just made it 30,000 miles. Took my car to get service, I'm now down $933. These service people and worse than use cars sales. There was nothing wrong with my brak es,Larry said I my car to get service, I'm now down $933. These service people and worse than use cars sales. There was nothing wrong with my brak es,Larry said I nee but was told that I needed to replace my front brakes. Too my car to a friend,after the fact who used to work for Toyota, so that he could tell me that nothing was done to my car. Penn Toyota is a biggggggg rippppp off. If posible dont take your car to Penn Toyota for Service. More

I had always brought my 1998 toyota tercel with 35,000 original miles in for servicing at Penn Toyota. I brought the vehicle in for a humming noise while driving, a coolant flush service and an oil chang original miles in for servicing at Penn Toyota. I brought the vehicle in for a humming noise while driving, a coolant flush service and an oil change. Penn toyota has always done all the servicing on my vehicle as well as preventative maintenance. I left the vehicle for the day and received a call from Larry Penaro (don't let the last name fool you - he is related to the Penns.. just changed his last name - must be embarassed). I got a call alter that my vehicle needed over $2000 worth of work. I was amazed because it was under extended warranty through toyota. Then I was told that the vehicle needed new brakes and well as some BG services. These BG services are aftermarket and not recommended by Toyota. The service advisors get "spiffs" on them at $5 each- so they push this on unsuspecting customers. Meanwhile I was told that the "races and bearings" had top be replaced in the hubs. I was also told I needed new brakes which I found to be incredulous because they were replaced all around 2500 miles ago. When I confronted them about the brakes, they apologized for the error, but still maintained that the races and bearing had to be replaced. They also stated that my extended warranty would not cover the repair. When i contacted Toyota Extra Care, they stated that Penn toyota NEVER called them to report a problem or even to start a claim. I was furious. I got a second opinion, and a HONEST repair facility used a "pair of chassis ears" and determined I had 2 bent rims. The rims on this year tercel were very soft (composite material) and easily damaged. I replaced all 4 rims with steel rims and the noise was amazingly gone. When I confronted Mr. Penn Jr about this, he said. "Glad your car is fine." This is unacceptable and as the owner of this "disgraceful" dealership, more action should have been taken. I still purchase genuine toyota parts from another Toyota dealership, but have outside technicians repair my vehicle. PENN TOYOTA IS A RIP OFF AND A FRAUD. DO NOT GO THERE. THEY WILL SCAM YOU. More

I have a 2003 Toyota Camry. Called the parts department in regards to some Tires. Rob from parts answered the phone. Seemed very knowledgeable. Gave me pricing information on the tires I had requested. in regards to some Tires. Rob from parts answered the phone. Seemed very knowledgeable. Gave me pricing information on the tires I had requested. Set up the appointment with Seth for the next day. Seth took me right in and dropped me back off at home. Received a call in regards to some more work "they" recommended. I asked what I really needed and Seth was honest, I only needed one other thing. The rest was preventative. So I passed on it. When the car was done they sent a car to pick me up. Came back, my camry was washed and ready. Seth went over the bill everthing was exactly as quoted. Alittle high but I thought was worth it. Overall a good experience. Would recommend. Just remember you can say no to "their" recommendations. Ira P. More

Bought a new 1999 Sienna from Penn. Had it serviced exclusivly by Penn. The car began to systematically self-destruct at 35,000 miles. I'd bring the car in, bring it home and immediately discover prob exclusivly by Penn. The car began to systematically self-destruct at 35,000 miles. I'd bring the car in, bring it home and immediately discover problems. Oil change = Leaking Filter; Cooling system flush = low fluid,; Flex pipe replacement = missing support bolt; State Inspection = Mileage recorded way below actual mileage; Fuel injector replacement = way overcharged for parts and labor .... $200 per injector, 6 Hrs labor to replace 3 injectors when battery was offline for exactly 3 hours 17 minutes.... Bottomline... THIEVES, LIARS and CHEATS... I would rather donate the car to the American Lung Association than go back to Penn Toyata for a repair..... My first and last Toyata.. "Way to go PENN" BTW - Car has only 58,000 miles on it.. More