Penn Toyota

James was extremely helpful, informative and patient as we worked to make the right decision on a car and the terms of a lease. I'm happy to refer others to Penn, especially to James. we worked to make the right decision on a car and the terms of a lease. I'm happy to refer others to Penn, especially to James. More

First I would like to say that I am a big Toyota fan. I have been buying Toyota cars for more that 15 years and reliability has been superb. After many hours of research online looking at all mid-size SUV' have been buying Toyota cars for more that 15 years and reliability has been superb. After many hours of research online looking at all mid-size SUV's, I once again decided on a Toyota. Armed with invoice and list prices, I visited Penn Toyota and purchased a Toyota Highlander Limited. Our salesman, Tommy Kim was very knowledgeable about all Toyota vehicles. He made the process of buying a car totally without stress. Once price was agreed upon we met the business manager, Morris Sutton. Perhaps realizing that we had no interest in an extended warranty, etching etc., he simply handed us his business card and stated that if we wish to purchase anything additional to please give him a call. Since the car was not on the lot it will have to be delivered from another facility. If all goes well, I will not follow up on this review. A minor addition: The Penn Toyota facility is new and the coffee is great! Allan J More

IT IS ALWAYS A WONDERFUL EXPERIENCE GOING TO PENN TOYOTA. I HAVE BEEN A CUSTOMER THERE SINCE 1998 AND HAVE NEVER BEEN DISAPPOINTED WITH THE PEOPLE AND THE QUALITY OF SERVICE ESPECIALLY THE SERVICE MANAGER J I HAVE BEEN A CUSTOMER THERE SINCE 1998 AND HAVE NEVER BEEN DISAPPOINTED WITH THE PEOPLE AND THE QUALITY OF SERVICE ESPECIALLY THE SERVICE MANAGER JIMMY MIGA AND LAURIE GUIGLIANO. THEY ALWAYS TAKE SUCH GOOD CARE OF EACH AND EVERY ONE OF THE 5 RAV 4'S I HAVE EITHER PURCHASED OR LEASED FROM THIS WONDERFUL DEALERSHIP. I WOULD NEVER BUY A CAR ANYWHERE ELSE. CHRIS PENN IS A GREAT GUY AND I SEND ALL MY FRIENDS AND FAMILY TO HIM WHEN EVER ANYONE MENTIONS THEY NEED A NEW OR USED CAR. I KNOW THE SERVICE WILL BE GREAT AND THE PEOPLE ARE FANTASTIC. More

The overall place is very nice and the waiting area is nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer frie nice and comfortable. The staff was very friendly. I dealt with Jimmy Miga and Laurie Guigliano. They were very helpful. Laurie is very customer friendly. I would recommend this dealership to family and friends. Thank You PEC Fr. Sq., NY More

We purchased a new Prius 4 and the process was so easy. After choosing our car on the first visit, we returned to pick up the car a few days later. Everything was ready. Julian patiently explained all aspe After choosing our car on the first visit, we returned to pick up the car a few days later. Everything was ready. Julian patiently explained all aspects of the new car and then we went inside to effortlessly complete the paperwork. Thanks, Penn Toyota. Bheddah@aol.com More

My experience with this dealership this month was quite pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actu pleasant. I walked in the dealership expecting to face long waits but I was pleased with the swiftness and efficiency of my being helped. It was actually relaxing to sit in the quiet waiting room and drink a cup of coffee as I waited, since I had been running around all day. The staff was excellent and friendly, Jimmy Miga was very helpful in assisting me. I get my car serviced regularly and have yet to encounter an unpleasant experience. Laurie Guigliano is also very polite, and I noticed that the whole staff always shows concern for any issue you may have. More

My experience at Penn Toyota has been one of the most pleasurable. The courteous staff - everyone I came in contact with - made "shopping for a new car" an enjoyable event. My principal contacts have be pleasurable. The courteous staff - everyone I came in contact with - made "shopping for a new car" an enjoyable event. My principal contacts have been Julian Malone and Tommy Kim. Julian has worked with me most closely in "closing the deal". He is extremely knowledgeable, anticipated all of my questions, and made sound recommendations for what he understood were my needs. I was never pressured to make decisions from the time I walked in the door and was warmly greeted by Tommy. I made several visits to the show room before finalizing the purchase and I was always treated with courtesy - and patience. I purchased a Camry and the important features and operation of the car were exhaustively explained and illustrated to me and my wife by Julian. My telephone inquiries to Julian and Tommy were always promptly answered. Morris Sutton also made valuable recommendations which I was glad to receive, and Manny was also helpful in putting the deal together. I've had the car for just a few days and am happy to report complete satisfaction. I would heartily recommend Penn Toyota. More

3 3 times they manage to put the wrong motor oil. Service advisers have no idea what car requires what oil and what oil grade means neither techs do. advisers have no idea what car requires what oil and what oil grade means neither techs do. More

Chris (the owner) and Joni (sales rep) along with Morris the Finance manager were stellar. I had been looking at Mercedes and Jeep and decided on the Highlander Limited. The cars were all somewhat comparabl the Finance manager were stellar. I had been looking at Mercedes and Jeep and decided on the Highlander Limited. The cars were all somewhat comparable but in the end it was the service and care that Penn toyota took with me that made my decision easy. I highly, highly recmnd them for a new or used car (mine happen to be new and they beat EVERY local price) More

The service department lost an expensive keychain attached to the key for my Prius. I reported it to the manager and he told me to buy a new one and they would pay me back. They have since reimburse attached to the key for my Prius. I reported it to the manager and he told me to buy a new one and they would pay me back. They have since reimbursed me for a replacement keychain. More