Penn Toyota

I can’t speak highly enough about my experiences at Penn Toyota. I leased my first Prius from them in 2010 and leased my second one about 6 weeks ago. The exceptional service provided by Jimmy Miga (S Toyota. I leased my first Prius from them in 2010 and leased my second one about 6 weeks ago. The exceptional service provided by Jimmy Miga (Service Manager) has kept me coming back. The service provided AFTER you make the purchase means everything to me. Jimmy takes every concern seriously (no matter how trivial). If he doesn’t have the answer, he will get it. He follows up. He makes himself completely accessible to customers and he is always pleasant and professional. Jimmy has always provided me with a loaner car if they needed to keep my car overnight. He’s honest and provides realistic expectations and because of that, he is able to deliver on his promises. This man always goes the extra mile. He is all about customer service and will always find a way to make things right. He’s made me a very loyal customer. The entire facility was renovated about a year ago. The space is very comfortable and the waiting area has a large screen television, and beverages are available. Joni Glantz is the master sales consultant who took me through the lease process this time around. I found Joni to be honest and knowledgeable. She guided me and let me know at what point a new lease would make financial sense and when it would not. She followed up on everything she said. She is VERY dedicated and went way beyond in so many ways. She made sure that I knew she was accessible to me even on her days off. She stayed very late to work with me on several occasions. Anytime I had a question she did not know, she made sure to find out. Never double talk. Completely trustworthy. Always respectful. Never pushy. Joni conveyed that she cared and that she believes in the cars she sells and she worked with me to get the best deal possible. I hope to have her sell and lease my cars for years to come. I will highly recommend her to anyone interested in purchasing a Toyota vehicle. Others I’ve worked with at this dealership who are worthy of special mention because they too are VERY customer service oriented: Ray Bell (Sales Manager) who sat down with me to fully explain what all the “numbers” meant. Laurie Guigliano (Service Department) who is my “go to” person for scheduling service appointments and arranging for loaner cars. I live literally two minutes from a different Toyota dealership. My experience at Penn Toyota is so far superior that it is worth my traveling 30 – 40 minutes to get there. More

Mike Piedmont made us feel comfortable from the beginning. He was friendly and gave us the feeling that here was a person we could work with. Mike determined what model we were interested in and ma beginning. He was friendly and gave us the feeling that here was a person we could work with. Mike determined what model we were interested in and made sure we were comfortable while he went to get the demonstrator. He brought up a Sienna and not only explained the features, but demonstrated them. We were able to agree on a mutually acceptable price and the sale was completed. Mike invited us back if we had any further questions about the cars features. We were very pleased with the relationship we developed with Mike and Penn Toyota. More

When I got to penn Toyota the salesman James and the guy he was training Dom was very nice and not too pushy with my needs and wants The sales manager ray insisted that I test drive the car even after I t he was training Dom was very nice and not too pushy with my needs and wants The sales manager ray insisted that I test drive the car even after I told him that I drove the car at another store. When it came to numbers ray and James and Dom matched the numbers from the other store with no questions asked . It was the best experience ever and I would recommend all of my friends to shop at penn Toyota . More

I have given this dealership this rating because of their friendliness, helpfulness, and effectiveness. They did a great amount of work to make my experience with them very easy and quick. Their service was friendliness, helpfulness, and effectiveness. They did a great amount of work to make my experience with them very easy and quick. Their service was exceptionally amazing! More

Joe Jordan was the best salesman i have ever worked with. I would recommend him to my friends an family. He also sold me a great truck. I would recommend him to my friends an family. He also sold me a great truck. More

Andy Kolmer was a Real Pleasure to work with a true Professional! He worked really hard to get me the Truck that I wanted, for the Price that I wanted! Professional! He worked really hard to get me the Truck that I wanted, for the Price that I wanted! More

I have given this dealership and this employee the above ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a ratings because I was extremely satisfied with my experience. I was looking for a particular vehicle which Joe assisted me in finding and provided a very affordable price within the range in which I was budgeted. I appreciated the fact that Joe did not try to push models which I was not interested in. He was very straightforward and to the point regarding my need and the product which fit it. I will highly recommend this dealership and this sales person to anyone that inquires of a great place to find a vehicle. More

After going to a couple of dealers was not as impressed as I was with Penn Toyota and my salesman Joe Jordan. Joe showed me everything i asked for and many options. He made the car buying experience more c as I was with Penn Toyota and my salesman Joe Jordan. Joe showed me everything i asked for and many options. He made the car buying experience more comfortable and it was something that was enjoyable unlike other dealerships. He was not pushy and gave me all the time I needed, making me feel relaxed and helped me make a better decision.Penn Toyota is a wonderful place and there is no doubt that i would recommend it to my friends and family. More

Andy was great to work with. Easy going, answered all of our questions and helped us pick out the right car for my family. Of course he gave us a great deal also. We would definately reccomemd Pennlrinald T our questions and helped us pick out the right car for my family. Of course he gave us a great deal also. We would definately reccomemd Pennlrinald Toyota and Andy to our friends and family. More