Penn Toyota

This place is very dishonest. I gave in my 3 keys when i leased my car. They delivered 3 separate times that day and each car gave me problems. One was grey, one was black, and one had a spoiler. They chang leased my car. They delivered 3 separate times that day and each car gave me problems. One was grey, one was black, and one had a spoiler. They changed the car so many times i decided to just pay the extra monthly fee and take the one with the spoiler. After 3 months (without any notice) they contact me saying one key is missing (even though on the odometer report it says 3 keys were handed in) and they are charging me $271. I dealt with Joe at the dealership. He is a middle aged man that knows almost nothing about the cars there and makes frequent mistakes. His manager Tony cursed us out for not being happy with the mistaken vehicle they delivered to us that day. Ray the manager of the shop did not help at all as he was "too busy to deal with a customer". I highly suggest you do not deal with this dealer as there are much better Toyota dealers in the area that will offer you the same thing. More

Purchased Toyota Sienna. Price was OK. David Salkin lied to us. He stated the keyless entry remotes only came with car if we also purchased an alarm from him. The keyless entry remotes are clearly li lied to us. He stated the keyless entry remotes only came with car if we also purchased an alarm from him. The keyless entry remotes are clearly listed as a standard feature with the automobile. I found them in the glove box. He then frantically looked for them but could not find them. When I asked him what he was looking for he said he dropped his comb. Did he drop them in the glove box and rear compartment. I caught him in a lie. Then when I showed him the list of standard features he said he did not realize it. They were trying to get me to pay for an alarm I did not want. STEER CLEAR OF THESE THIEVES. I spoke to the manager but he was no help. Also, about two months after bringing the car home I realized one of the hub caps was different than the others. When I brought this to their attention they said I must have changed it. I had a terrible experience with Penn Toyota. More

I went to pick up a car part I ordered. The attendant was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation was on the phone. When he finished his call he asked me what i wanted. I told him and as he began to type he got a phone call. (By the conversation I could tell it was a new call, not related to his previous call). He helped the person on the phone for a long time and left me there waiting like a second class chum. More

Had a positive initial experience. Jeff acted in a professional manner and helped guide me through the leasing process which can be complex and misunderstood. professional manner and helped guide me through the leasing process which can be complex and misunderstood. More

From the moment we stepped into the dealership we were treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons w treated in a friendly,courteous,and professional manner. We already knew the Camry we were looking for based on our online research. James Clemmons was our sales person and we sat with him as he confirmed the details of this particular car. After this initial conversation, James took us to see the car and go for a test drive. He sat with us in the car afterwards and reviewed all the features of this fully loaded 2011 Camry XLE, including how to work the Navigation, heated seats, Bluetooth etc. The lens on the passenger side running light was broken and he assured us that it would be replaced before sale as this car had just been received off lease that week. We also were interested in the certified 12mo./12000mi. bumper to bumper extended warranty which we got at a very good price. Our other concern was that the car only had one available key which was a deal breaker for us. We had to wait a few days after agreeing on this car but eventually James was able to provide us with two sets of keys plus an additional "valet" key at no extra charge. Our overall experience,regarding price, service and attention to detail was excellent! Thank you James! More

Great dealership! This place took Csre of prior nightmare with another dealership! All I can say is see James the sale consultant! He took care of me from the moment I walked through the door to the end of t with another dealership! All I can say is see James the sale consultant! He took care of me from the moment I walked through the door to the end of the transaction. Answered all my questions, all other personnel very knowledgable on cars, really friendly, great place even if your just sitting in the waiting room. Purchased my Lexus at a great price in great condition. Couldn't have gone to a better place to score a great deal on a used car. Penn toyota highly recommended to family and friends. More

I won't recommend this dealership to anyone. They are very rude and racist. They will go to an extent to over charge u for an extended warranty. Beware of there finance manager John vicino. Not recomme very rude and racist. They will go to an extent to over charge u for an extended warranty. Beware of there finance manager John vicino. Not recommended at all. Try another dealership More

Be careful when you bring your car into the Service Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the Department. My brief experience was this: I brought my car in for a recall. I get a call from the owner of Penn Toyota's brother who works in the service department stating that the front brakes should be replaced they are down to 3mm. I don't know what that means but it sure sounds like its low so I tell him thanks but I will get the brakes done by my own local mechanic. I bring my car to my mechanic and I get a call a few hours later and my mechanic tells me that the front brakes look just fine, there is about half of the pad left. I was annoyed that Penn Toyota was recommending that the brakes should be replaced so I contacted Jim Miga who asked my to bring the car in so he can inspect it in front of me with the mechanic and get to the bottom of the problem. I bring my car in, they take my car into the service department and about 10-15 minutes later Jim gets me and we walk to my car. They lift up the car and they take out a tool Toyota gives the service men to measure the pads and show me that the pads are at about a 4 on their meter. Jim felt confident with those results and felt like there was nothing wrong done by Penn Toyota and, for my trouble, I was offered a price of 159.99 to replace the brakes whenever I wanted them done(the current internet coupon price). Well that was about a month ago. Getting nervous that the brakes are getting low I decided to drop my car off yesterday at a Mavis repair shop to get the front brakes replaced. I drop my car off and about 15 minutes later I get a call from the manager of Mavis and he tells me that there is no need to replace the brakes, they have just less than half of a brake pad left. The manager tells me that there is a good 10,000 miles left on those pads unless I drive and brake really hard then obviously they will have to be replaced sooner than 10,000 more miles. I can understand that maybe my own local mechanic could have a difference of opinion from corporate Toyota on when it is recommended to replace the brake pads but hearing from a second independent mechanic, coming from a shop that I have never done business with in the past, an entire month later, that the brakes are still good and should not be replaced is disturbing. More

The service department was very friendly and quick. I would recommend to anyone who wants quality work done. I am very happy with the work that was done. would recommend to anyone who wants quality work done. I am very happy with the work that was done. More