Penn Toyota

Outstanding customer service While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and aske While waiting for my car to be service I realised I had not given the ticket to the service agent. Ms Shereza Rahaman saw me with the ticket and asked if I was been helped. I explain the situation and she right away give me her assurance they will try there outmost best to have my car ready . She offered me coffee and computer access .I was very please with her. More

Always read the negative reviews first! The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change E The previous review about the minimum 2 hour wait is so true! I have never gotten out of there in less than 2 hours. Scion website says oil change EVERY 7500 MILES. They must not sell many scions because they insist on doing the oil change at 5000 miles for synthetic oil. Why is this a problem you might ask? Its not if they ACTUALLY do the oil change BUT THEY DONT! THE MECHANIC ACTUALLY TOLD ME THEY ONLY CHANGE IT EVERY 10,000 MILES FOR SYNTHETIC OIL! That means instead of getting three oil changes under their 25,000 free maintenance plan you only get two actual oil changes. At 5,000 miles, 15,000 miles and any 25,000 miles there is no oil change. SO WHY AM I STILL SITTING THEIR FOR AT LEAST TWO HOURS AT THOSE MAINTENANCE APPOINTMENTS? You should see all the people sitting for their cars to be serviced. They all have angry looks on their faces. And by the way, appointment or no appointment, its a two hour wait. More

Best experience! Today I bought a brand new 2015 corolla Le. Justin my salesman was very professional made sure all my needs and wants was their for me. Also Justin ma Today I bought a brand new 2015 corolla Le. Justin my salesman was very professional made sure all my needs and wants was their for me. Also Justin made sure my monthly payment was what I could oford because that's what was a deal breaker. He also gave me all weather mats. I will and 100% deal with Justin and penn Toyota again in the future. Me and my husband are so happy :) More

If you want your Toyota to last, have it serviced here. I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Priu I have found the sales people and the service department to be outstanding. I purchased a Prius from Penn Toyota in 2001, traded it in for a new Prius in 2005, and then traded that in for a used 2012 Prius plug-in in 2014. I also bought a used 2001 Sienna in 2004. Each time the sales people were knowledgeable and friendly. [While all the sales people are very good, I found Joni Glantz to be superb.] I do all my servicing here, because it is done right. Jimmy Miga, the service manager knows me, and he knows my cars. The waiting area is clean, well-lighted, with free coffee and comfortable furniture. While the cost of service at a dealership may be more than at a local gas-station, I have confidence that the service department here knows these cars, and it is worth paying for quality work. They have never tried to push me to buy a more expensive car than I wanted, or to have service work I didn't need. I like the way they treat me, and I like the way they treat my cars, so it is worth going here, despite the fact that there are other Toyota dealers closer to me. More

Best place to purchase a vehicle This place is the best dealership I have ever dealt with. There pricing can't be beat and there service department is excellent. I love this place and This place is the best dealership I have ever dealt with. There pricing can't be beat and there service department is excellent. I love this place and strongly recommend it to anyone. Theresa Caruso More

Joni Glanz is thebest My wife and I were about 2 miles away on Sunrise Highway from a GM dealership.For some reason I said to my wife let's stop and have a cup of coffee.As My wife and I were about 2 miles away on Sunrise Highway from a GM dealership.For some reason I said to my wife let's stop and have a cup of coffee.As we talked I mentioned that before we left for Fla in Jan we had talked to Joni Glanz at Penn Toyota and that she had been so nice that she deserved a chance at our business.Joni did not let us down and two hours we signed a lease on a 2015 Highlander which we picked up today.Anyone looking for a Toyota should call Penn Toyota and ask for Joni Glanz .Believe me she is a credit to her profession and what's right about the car business.Morris Sutton Finance and Frank Ubiarco were also very pleasnt and helped to enhance our buying experience Rudy Miller Bayside Ny More

Penn Toyota experience Just two months ago, we bought a Toyota Camry Hybrid at Penn Toyota. And just few months before that, I bought Tacoma TRD for myself at another locat Just two months ago, we bought a Toyota Camry Hybrid at Penn Toyota. And just few months before that, I bought Tacoma TRD for myself at another location. Although it took us time to wait for the paperwork at Penn, it was nothing compared to half-a-day at previous dealership. After one week one set of keys stopped working, but it was fixed by Penn Toyota right away with no charge and with very polite attention from Joni Glantz, who actually gave to us initially the best deal on our buy. While I was waiting for the paperwork, our sales representative, Alan Lu was “entertaining” me, replying to all my questions and giving me information that may be useful in the future. Maybe I was lucky, but from my experience, I would highly recommend Penn Toyota to all my friends. • • • More

So far very GOOD experience The buying experience was very pleasant and no xx. I think the sales person sized me up correctly. I am ready to buy and don't play the "I have to t The buying experience was very pleasant and no xx. I think the sales person sized me up correctly. I am ready to buy and don't play the "I have to talk to my manager" games. I went in with a price and they beat it, I lease every 3 years and usually HATE dealers, but so far so good. I haven't found a dealer yet that I would go back to a second time. Kelly was my sales person...Kudos to her. The finance person was OK but with the usual up sell tactics..that's his job. So far my best dealership experience in 6 years. More

Pleasant buying experience Just purchased Camry from Penn Toyota, This was my second car purchase through Joni. She's thoroughly knowledgeable and made the entire purchase go Just purchased Camry from Penn Toyota, This was my second car purchase through Joni. She's thoroughly knowledgeable and made the entire purchase go smoothly and pleasantly More

Excellent Service Department From the time you roll your car into the service area the customer is treated as a valued customer. The service department is always clean and the wai From the time you roll your car into the service area the customer is treated as a valued customer. The service department is always clean and the waiting area is very nice also with comfortable chairs and WiFi. The service manager ( Jimmy Miga ) listens to the customer and makes sure the issue is addressed properly. Have never had a bad experience with Penn Toyota. Would definately recommend this dealership. More