Penn Toyota

best customer service Initially, I scheduled an appointment to test drive a Highlander with my husband. When we arrived they had the exact model we were interested in, the Initially, I scheduled an appointment to test drive a Highlander with my husband. When we arrived they had the exact model we were interested in, the XLE. We worked with Alan Lu, our sales person at PENN TOYOTA, and we made a deal the same day! We weren't expecting to complete a sales order the day we went in for out test drive but, our experience was so honest and very informative that we were sold! While driving, Alan told us about several new features and technologies of the Toyota. The vehicle had an impressive, and excellent ride. Back in the office we discussed pricing, winter time lease specials, he searched for our vehicle while we sat in the office in the exact color, interior with the features we wanted. He located it, we finalized a monthly lease price, left a deposit, and scheduled a delivery date of our new car all within an hour. We left so happy with our experience and new purchase! Our car arrived earlier than we estimated, in time for New Year. Meanwhile if we had any other questions we just texted Alan and he happily got back to us in just a few minutes....if thats not excellent customer service I don't know what it is?! I highly recommend working this dealership and salesperson. More

Relationship I have bought from Penn six vehicles for three drivers over a period of about 25 years. We purchased the first vehicle new, the second one, used. Wh I have bought from Penn six vehicles for three drivers over a period of about 25 years. We purchased the first vehicle new, the second one, used. When the used car proved a lemon, we had no big discussion, no back and forth. They just said "We have to make this right." That happened 20 years ago. We have since bought three other used and one new vehicle, all with great satisfaction, and have had all our service work done there. Though satisfied, occasionally, work performed has not sufficed, and a conversation with management has corrected matters. Auto repairs, labor in particular, have a high cost on LI, period. That kind of colors your mood to begin with. But I have never felt mistreated at Penn. Find a service rep who will become familiar with you and your vehicle, who will act as the representative of your interests, who you know has had the mechanic justify the necessity of a repair or a preventive service. Laurie Guigliano delivers that kind of professional customer service. More

Outstanding Service and Beautuful Spacious facility Brought car in for oil change and winterization. Service Advisor is Anthony Collins. He is an outstanding gentleman and very knowledgeable. Toyota Brought car in for oil change and winterization. Service Advisor is Anthony Collins. He is an outstanding gentleman and very knowledgeable. Toyota should be very proud to have such an amiable and personable person working with you. Penn Dealership is beautiful looking and user friendly. The valet service was indoors so no need to deal with the outside weather! I bought my 2002 Camry from here and I recommend that you see this place for yourself. It is quite a great experience. You relax in a spacious pleasant lounge, see a large screen TV program or do your free wi-fi More

See Shaun Banks- you will not regret it! Penn Toyota is a fabulous place to stop for and ultimately buy or lease a reliable, economically sound car. This was our 4th consecutive leased car f Penn Toyota is a fabulous place to stop for and ultimately buy or lease a reliable, economically sound car. This was our 4th consecutive leased car from Penn. Shaun Banks was our salesman. From the first to the last, he was friendly, warm, personable and knowledgeable. He met our concerns and made sure we were happy. And we were. And we still are. When this lease is up, to Penn (and Shaun) we will return. More

Great experience I worked with Andy to buy new Prius and he made the process very simple. Andy and the other team members were very professional and pleasant to work I worked with Andy to buy new Prius and he made the process very simple. Andy and the other team members were very professional and pleasant to work with and there was absolutely no sales pressure. This dealership is definitely one of the most reputable in the area. This is my second purchase with them and it won't be my last. More

Great Salesman and Dealership Shamus is a very good salesman. I leased a car from on 3/2014 and it was a good deal. I brought the car in for service and I noticed the leather was b Shamus is a very good salesman. I leased a car from on 3/2014 and it was a good deal. I brought the car in for service and I noticed the leather was bunching up. They were able to fix it and the problem was solved. More

Good experience here Sean was great! Attentive patient and thorough not only while i was buying the car but also after! He has since retaught my mom how to use her technol Sean was great! Attentive patient and thorough not only while i was buying the car but also after! He has since retaught my mom how to use her technology like 3 times and set her service and even helped her over the phone whenever she calls his cell. Nice guy More

Sedona 2006 Manny Kontonicolas and Joni Glantz were very helpful in getting us in a great used car at a fair price. They accommodated all the requests that they Manny Kontonicolas and Joni Glantz were very helpful in getting us in a great used car at a fair price. They accommodated all the requests that they were able to met. Satisfied and would check out dealer again if looking for a car. More

Toyota Highlander Shamus and Tony were very helpful in getting us a new Toyota Highlander. Very easy to deal with and not pushy at all. Made the process very easy. Shamus and Tony were very helpful in getting us a new Toyota Highlander. Very easy to deal with and not pushy at all. Made the process very easy. More