Peninsula Subaru - Service Center

Free oil changes for life(if you have lots of time to waste) I went in for an "Express Oil Change" today. I was told it would be an hour to an hour and a half. That's ok, I have the day off. Two hours and 15 min I went in for an "Express Oil Change" today. I was told it would be an hour to an hour and a half. That's ok, I have the day off. Two hours and 15 minutes later I'm still waiting so I decide to walk around outside. I saw my car still sitting in the lot. I asked the service rep if it was still waiting to get in and she said yes and gave no indication that it would make it in any time soon. Two hours and 15 minutes and it hadn't even made it into the shop yet. What a waste of time. I didn't have the patience to wait any longer so I took my keys and left. If a "free" oil change is going to take three plus hours it's not free. I would rather pay an oil change shop and be done in 20-30 minutes. Buying a new Subaru(2015 Forester) from and dealing with Peninsula Subaru has been a huge disappointment. I don't recommend either one. I'm not impressed with the Forester or Peninsula Subaru. More

Finance Dept Went to Bobby to refinance our car, after signing papers and basically a done deal, almost 2 weeks later we are now told by Bryan Merkley that the "de Went to Bobby to refinance our car, after signing papers and basically a done deal, almost 2 weeks later we are now told by Bryan Merkley that the "deal" didn't go through because of a federal law. Why are we just now being told about this, and not at the time we refinanced? Poor, poor service if you ask me. We are buying a house and this info is needed. Now we have to go a different, thanks to the unprofessional help of this finance team. More