Peninsula Subaru

A Fantastic Dealership Experience Within minutes of setting up a TrueCar account, DJ Dougherty of Peninsula Subaru managed to call and discuss the options regarding the 2015 WRX I was Within minutes of setting up a TrueCar account, DJ Dougherty of Peninsula Subaru managed to call and discuss the options regarding the 2015 WRX I was interested in. The offer he extended was actually better than TrueCar's target price, if you can believe that! DJ and the rest of the dealership staff were incredibly professional, and genuinely pleasant to work with. I left the lot as a now *beyond* satisfied first-time Subaru owner, and the experience could not have been better, More

Fast, Friendly, and Good Leasing Experience Frank Hart helped us get the car we wanted at the price we wanted. The whole process was very good. We had our 4 year old twins with us and the whole Frank Hart helped us get the car we wanted at the price we wanted. The whole process was very good. We had our 4 year old twins with us and the whole transaction was handled in such a timely fashion they still were well behaved! Thank you Frank More

2009 KLR 650 Michael Merker and Kevin Holt couldn't have been more friendly, accomodating and professional during my purchase. Would absolutely recommend anyone t Michael Merker and Kevin Holt couldn't have been more friendly, accomodating and professional during my purchase. Would absolutely recommend anyone to deal with either of these gents! Brian in Finance got me in and out and financed in no time. Kudos to the team! jim More

Friendly staff, but lack of communication Our experience deciding to purchase went well; super attentive sales staff, quick responses to email regarding questions we had about our vehicle prio Our experience deciding to purchase went well; super attentive sales staff, quick responses to email regarding questions we had about our vehicle prior to buying, no delays what so ever. Our salesman (Larry Wright) was great. We had developed a relationship with Larry during our visits and he knew our financial situation and how much we were willing to spend. Once we were passed off to the finance person, none of that was relayed to him and we were fighting off warranties left and right. I understand that warranties are a part of buying a car, but had he known our financial situation prior to offering those to us, he would not have tried for over 45 minutes to get us to purchases warranties and extend our loan. Once we paid for our vehicle, our our experience went from being pretty good to pretty horrible. Our vehicle arrived 4-5 weeks later, which was later than we were told, and it was like pulling teeth to get any info about when we could expect it to arrive or what the current status was. I called several times (even multiple times in a day) and was always told there would be someone to call me with an update on my car...that did not happen. Each time I called I had to explain who I was, what the situation was and provide them with my email/phone number to be contacted. I even gave out my work phone, and hours I was available. I That was very frustrating and disappointing. Emails were no longer response to and it felt like now that we had purchased the car, the customer service we were used to had changed. We were told our car would arrive before our camping trip at the end of August and it wasn't until three days before we left that I was told the car had arrived. Once again, I had to call the dealership to ask about the status of the car rather than someone calling me to let me know it was there. After we picked up the car, we were in the parking lot of your dealership and realized that one of the two keys didn't work. We asked about it and nobody there knew what to do. We were told to bring the car back the next day and they would fix it. With our works schedules being so crazy, someone from suburu stopped by our house to get the car and try and fix the key situation while we were at work. Unknown to us, he put over 180 miles on the car that day and still didn't fix the problem with the key. This was just unacceptable to us. We contacted your manager there and he was very gracious about making the situation right and apologizing about our experience. We love our car and had a great time with Larry looking and test driving vehicles in your lot. I just wish the second half of our experience was as good as the first. More

Very Good ! I like doing business with people I like. I liked Kevin Ralph and if I were to purchase another vehicle, I would be Kevin's repeat customer. He was I like doing business with people I like. I liked Kevin Ralph and if I were to purchase another vehicle, I would be Kevin's repeat customer. He was very helpful in explaining all the features during the sales process and test drive. I did not like the push by the finance person to sell the extended warranty but I realize that is his job. Everybody was very friendly. Nice dealership. More

Awesome and fast service This was the most painless vehicle purchase I have ever made. I knew what I wanted and I got it with minimum hassle. Didn't get pressured into getti This was the most painless vehicle purchase I have ever made. I knew what I wanted and I got it with minimum hassle. Didn't get pressured into getting anything extra and didn't have to wait for forever to close the deal. Would highly recommend DJ Dougherty, got him from internet price quote and dealt mainly with him. He explained and showed all the major functions for vehicle before I left the lot. I will come here again if I need another vehicle in future. Highly recommend! More

car purchase Pleasantly surprised by the whole experience. We are really happy with our car And we feel like we got a great deal. Didn't feel like they even sold u Pleasantly surprised by the whole experience. We are really happy with our car And we feel like we got a great deal. Didn't feel like they even sold us a car. And the process was fairly quick. More

Very friendly and easy! Would highly recommend! Walked in knowing exactly what I wanted, and the team was able to get me all set up fairly quickly, which was great. They pushed hard to sell add ons, Walked in knowing exactly what I wanted, and the team was able to get me all set up fairly quickly, which was great. They pushed hard to sell add ons, but if you know what you really need, then you can decide which offers are really worth the deal. Extremely friendly staff; really great experience. I would highly recommend Peninsula Subaru to anyone. Love my new ride! More

Very good service as a returning customer I did most of my purchase with DJ Dougherty on the internet. I made arrangements with DJ to meet at 4pm and I did not arrive till 5:30 pm and DJ waite I did most of my purchase with DJ Dougherty on the internet. I made arrangements with DJ to meet at 4pm and I did not arrive till 5:30 pm and DJ waited until them and he turned me over to Frank Hart to complete the transaction and he did a wonder job completing the sale. These 2 salesmen are a valuable employees to Peninsula Subaru. Frank is very knowable on the showing the functions of the car we purchased. I would like to thank you for helping us with purchase and I will recommend your dealership again. More

Great experience! This was my first time buying a new car and I didn't know what to expect. I knew what I wanted (2015 Subaru Legacy) and I knew how much I wanted to sp This was my first time buying a new car and I didn't know what to expect. I knew what I wanted (2015 Subaru Legacy) and I knew how much I wanted to spend. I also visited a couple of other Subaru dealerships around the area. Peninsula Subaru offered me the fairest price and I felt that their staff was more sincere than the other dealerships that I visited. They made my 'first time car buying experience' into one of the most enjoyable experiences in my life. More