Peninsula Subaru

Fast and Friendly Service I contacted Bret with a price match request for the new Subaru we had picked out. Not only was he able to match the price he was able to get the car I contacted Bret with a price match request for the new Subaru we had picked out. Not only was he able to match the price he was able to get the car the next day! It actually took us a few days to come in to finish the deal since we don't live close to the dealership. Bret actually coordinated his schedule with mine to pick me up and bring me into the dealership for the deal (turns out he lives very close to where we live so I'm sure we can't expect this service for every sale). Fast and friendly service and his team made the process easy to understand. The only think I wish went differently was the financial part of the deal where they offered me something I hadn't yet considered, the extended service plan. It seems like a very reasonable deal but I didn't like having such a short time to consider the options. I wish this was presented prior to the final moments of the deal. I would have like to have a day or two to think it over. I just didn't even think about this since I just don't purchase new cars very often. This was a minor issue really in the grand scheme. Overall fantastic experience. I would go see Bret and the Peninsula Subaru team again for sure! More

Peninsula Subaru makes you feel like family. Our buying experience was as close to visiting family, on a good time, as possible. The staff we encountered were friendly, welcoming, encouraging, p Our buying experience was as close to visiting family, on a good time, as possible. The staff we encountered were friendly, welcoming, encouraging, polite and willing to help in any manner possible. We have just recently purchased our first Subaru so cannot testify about the service department yet since we haven't been to the service department for any oil changes or other items necessary. They did, however, make the vehicle we purchased look as close to brand new (without the New Car Smell) as possible. A full tank of gas, detailed inside and out and even helped to transfer our belongings from one vehicle to the other. The sales staff were professional, knowledgeable, and caring. More

First Motorcycle Purchase I just purchased my first motorcycle from Peninsula Moto Group. The entire experience was great. The entire staff was friendly and provided clear co I just purchased my first motorcycle from Peninsula Moto Group. The entire experience was great. The entire staff was friendly and provided clear communication from the moment I walked in the door to when I rode out of the parking lot. When it came time to "run the numbers" they made the process very smooth and worked hard to get the terms I wanted for the deal. Special thanks to Mr. GT Tulp and Mr. Mike Merker. More

New Car Purchase We stopped in unexpectedly on our way to Renton to look at some Subaru Outbacks. We got DJ as our salesperson and we had a great experience with him. We stopped in unexpectedly on our way to Renton to look at some Subaru Outbacks. We got DJ as our salesperson and we had a great experience with him. We ended up with a great deal price-wise with really no haggling, he took us on a lengthy test drive, and after the sale spent a lot of time with us in the car explaining features and even setting some of them, like the hands-free phone pairing, up for us before we left. The only part I really didn't like was having to go to a separate office/person to do the contract/financial part, and the pitch to sell extras during that part. No real pressure, there, either, though. Overall a good experience. More

Used Vehicle Purchase My fiancé and I had found a Legacy online. We contacted Peninsula and went to test drive the vehicle on a Saturday morning. Sean met us, found the car My fiancé and I had found a Legacy online. We contacted Peninsula and went to test drive the vehicle on a Saturday morning. Sean met us, found the car in the pouring rain while we sat inside and enjoyed hot coffee and chocolate. He made the car buying experience easy and hassle free. Sean worked with us for a few hours and was always pleasant to deal with. More

New car purchase This is the 5th new Subaru my husband and I have purchased from DJ Dougherty, he makes every experience quick and painless. We wouldn't buy a Subaru f This is the 5th new Subaru my husband and I have purchased from DJ Dougherty, he makes every experience quick and painless. We wouldn't buy a Subaru from anyone else! More

Great sales experience! Purchased a CPO 2016 Subaru Legacy 2.5i Limited. I worked with Garrett over the course of a couple of days to test drive the rig, talk in detail about Purchased a CPO 2016 Subaru Legacy 2.5i Limited. I worked with Garrett over the course of a couple of days to test drive the rig, talk in detail about Subaru, and negotiate a deal. I never felt pressured by Garrett to make a purchase I wasn't ready for. He was quick to reply to my questions via text and email as I had them. The price was fair--not great--but fair. And that's important. I did receive a discount, which I appreciate, and landed slightly below list price. I definitely felt heard, like my opinion mattered, and that I was a valued customer. We all know there is a profit to be made--it's sales after all--but I did not feel bamboozled. Only critique would be around experience with finance. I'm a local Branch Manager for a national bank, so I'm in the business of sales and understand the sales process. However, the markup for GAP insurance is significant. And, the pressure to purchase an extended warranty beyond the INCREDIBLE 7 YR/100,000mi warranty was annoying. I didn't bite. Even after several questions, which pressed for specific objections. That part of the experience, unfortunately, stands in contrast with the sales team up front. With that said, I'll secure my own financing next time because I will be back again. I will do business with this dealership personally again and I'll be sure to recommend Garrett and sales team. Looking forward to a strong partnership with this Subaru team! More

Best Car buying experience ever!!! My husband and I already knew we wanted too purchase a Subaru, either a FORESTER or OUTBACK. And Joe, made that all possible for us. Soon as we came i My husband and I already knew we wanted too purchase a Subaru, either a FORESTER or OUTBACK. And Joe, made that all possible for us. Soon as we came inn, we took the Forester for a test drive with Amy. And in less than an hour, we were heading home with our BRAND NEW SUBARU FORESTER 2.5i. We've had very bad customer service with buying a vehicle in the past. Waiting waiting and more waiting is the one thing I wanted too avoid. And with Joe helping us with all the paperwork before we headed over, that was avoided. WE LOVE OUR NEW SUBARU and we named her SAMMY. Awesome customer service, and also the FREE OIL CHANGE FOR LIFE :)Thank you Peninsula Subaru!!! More

We enjoyed our experience at Peninsula Subaru! We went through the Costco Auto program, to Peninsula Subaru, and had such a good sales person! We met D.J. Dougherty and he made our purchasing expe We went through the Costco Auto program, to Peninsula Subaru, and had such a good sales person! We met D.J. Dougherty and he made our purchasing experience great! We love our Subaru Outback, and so happy with Peninsula Subaru and their service! More

Finance Dept Went to Bobby to refinance our car, after signing papers and basically a done deal, almost 2 weeks later we are now told by Bryan Merkley that the "de Went to Bobby to refinance our car, after signing papers and basically a done deal, almost 2 weeks later we are now told by Bryan Merkley that the "deal" didn't go through because of a federal law. Why are we just now being told about this, and not at the time we refinanced? Poor, poor service if you ask me. We are buying a house and this info is needed. Now we have to go a different, thanks to the unprofessional help of this finance team. More