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Peltier Kia Tyler

Tyler, TX

4.3
204 Reviews

4818 Troup Highway

Tyler, TX

75703

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Showing 204 reviews

August 24, 2023

Appointment easily made and service department was very professional when I arrived. Was contacted promptly upon completion of service. I am very satisfied with everyone that was involved. More

by ronaldreven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 24, 2023 -

Peltier Kia Tyler responded

We're glad to know that you found our service department professional and prompt here at Peltier Kia Tyler, Ronald. Thanks for sharing your satisfaction with us, we appreciate it!

August 19, 2023

I have been using this dealership for the past four years and I have to admit it is much better now than when operated by the previous owner. The improvements have been appreciated. A nicer customer waiting More

by Tyler Poppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Aug 21, 2023 -

Peltier Kia Tyler responded

Tyler, it's great to know you've noticed the improvements at Peltier Kia Tyler over the years. We're always striving for a better customer experience - including that waiting area! Thanks for sticking with us.

August 10, 2023

They are very efficient and courteous. They explain how things will go and they always give you updates.I appreciate that they are not trying to sell you something you don’t need vehicles More

by Da
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tye
Aug 11, 2023 -

Peltier Kia Tyler responded

We're glad to know you appreciated our efficient and courteous service at Peltier Kia Tyler. We always aim for transparency with our customers, so it's great to see that reflected in your experience. Thanks for the review!

July 23, 2023

It was a good ex-president. Our salesman was awsome. Very friendly. Answered all questions More

by dk_wggns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arsenal Ates
Jul 24, 2023 -

Peltier Kia Tyler responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Peltier Kia Tyler team. Drive safely, and we hope to see you back!

July 20, 2023

They have always been friendly, knowledgeably, helpful, seemed to be concerned about any problem I may have More

by rlwixom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Beaty
Jul 21, 2023 -

Peltier Kia Tyler responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Peltier Kia Tyler team. Drive safely, and we hope to see you back again down the road!

July 15, 2023

They were friendly and the service was great! Each person that I talked to was helpful. I like the video that they do while they explain things to the customer. More

by sueburrow28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and the service tech man. Bill took me to my home and picked me up and he was very nice.
Jul 17, 2023 -

Peltier Kia Tyler responded

Thanks a ton for your terrific feedback for Peltier Kia Tyler! It's always our aim to provide premier assistance, and if there's anything we can do to earn a full five stars from you in the future, please let us know!

July 15, 2023

They were friendly and very helpful. My car had several things on the list to take care of and they accomplished everything in a timely way. They also went over things with me as they wo More

by sueburrow28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, Lonnie Simonson, Jason Lansford
Jul 17, 2023 -

Peltier Kia Tyler responded

Thank you for the review! We're glad to hear that our team at Peltier Kia Tyler was friendly, helpful, and efficient in taking care of your car. We appreciate your business and hope to see you again in the future!

July 11, 2023

We had a confirmed appointment to drive a car at 11 on Tuesday with Amanda and 2 text messages confirming THAT appointment the morning of! ONLY to drive 2 and 1/2 hours to be told the car had SOLD the N More

by ASimmons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AMANDA
Jul 12, 2023 -

Peltier Kia Tyler responded

I would like to apologize for your frustrating experience. It is never our intention to waste our customers' time, so I am sorry that the vehicle you were interested in was sold. You should have been informed of this immediately and I will be sure to discuss your feedback with the team in order to improve our communication going forward. I understand that we have lost your business, but if there is anything I can do to assist you or clear things up, I would be more than happy to speak with you directly. Thank you, Bruce Strassburg - General Sales Manager - (903) 581-7688

Jul 12, 2023 -

ASimmons responded

Thank you for your response. Yes it was more than frustrating to drive that far for no reason... I completely Understand the car sold and of course that is business. Just wish that was communicated in one of the TWO text confirming our appointment the MORNING OF.... Thank you for responding.

June 29, 2023

Was very pleased with how fast the work was completed and it was hundreds of dollars less than quoted. Very happy 😊 More

by sheliamorgan69
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arad
Jun 30, 2023 -

Peltier Kia Tyler responded

We're so glad to hear that you had a positive experience at Peltier Kia Tyler! Thank you for taking the time to leave us a great review. We appreciate your business and hope to see you again in the future. Have a wonderful day!

June 22, 2023

They were so helpful. I was a new driver and they work with me and I would go back to them if I ever needed another car! More

by Nataliegh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristan Oliveres, Michael Coates, Shaun Jeffrey, Lonnie Simonson, JC Colorossi, Jason Lansford
Jun 22, 2023 -

Nataliegh responded

:)

Jun 22, 2023 -

Peltier Kia Tyler responded

Thank you for working with the Peltier Kia Tyler team! We appreciate your support and are here to help with any of your future automotive needs.

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