Peltier Kia Tyler

Very disappointed in this dealership. This is after taking my 2016 Kia Optima 4 different times to service - nobody could tell me problem or fix the problem. So DPSM of Crown Kia, diagnose This is after taking my 2016 Kia Optima 4 different times to service - nobody could tell me problem or fix the problem. So DPSM of Crown Kia, diagnosed my car with off-gassing - which I agree with, but with a little to the extreme, def a hazard while driving! Said it was totally normally even at that extent, washing it every 3-4 days and wiping as I drive to keep it clear is normal. He told me there were no chemicals in the car. And no chemicals that would be harmful to me by inhaling or absorption. Said there was plenty of ventilation and I wouldn't be breathing this stuff in. The off gassing will def cause a thick coat on windows but there is no way it's harmful to me and there are no chemicals in the car causing this. He told me if it's still doing it in a few months bring it back and he'll replace the car. So it's not harmful to me now, not a hazard to drive now - mind you this has been 4 months and counting.....but if it's doing this in a few months he'll replace it??? Sounds like someone should have replaced it yesterday!!!! A person can tell when a dealership is just passing time to make things hard on the customer.......not good business. More

Dissatified Customer I have been to Crown Motor Company on Troup Highway, Tyler Texas 3 times now, mind you is an hour away from where I live. The first time I came I have been to Crown Motor Company on Troup Highway, Tyler Texas 3 times now, mind you is an hour away from where I live. The first time I came up there to buy a car, they gave us the run around saying we had to show $5000.00 in our account to get a new car. So we could not prove that at that time so we went home. 2nd time was a year later and we go up there again trying to get a new car and yet again got the run around said that they couldn't get us financed. So in April I go all the way to Conroe, Tx which is about 3hrs away from me and I bring home my brand new 2016 Kia sportage. I made appointment to get my car serviced, you know the first oil change and tires rotated. Get up to the Tyler Crown Motors and they tell me that they are fixing to close but will go ahead and do the service since I had appointment! They tell me that it is done and that I owe $49.95, now I was told from Cowboy Kia in Conroe, Tx that because of it being brand new I could go to any Kia to get my car serviced. So why was I charged?????? So now to the kicker that really has me major PISSED!!!! I get all the way home again mind you I live an hour away but I get home and I found out I was charged to have my tires rotated but that they was never rotated to begin with. How do I know you asked???? Well I have a nail in my passenger back tire and guess where it still is..... on the same side on the back!!!!!!!! I want to know why was I charged and what do I need to do to get good service from your company?????? Now I have to take off of my job yet again to drive all the way there to get my tires rotated, and I'm now concerned that maybe my oil didn't really get changed!!!!!! More

Great service department always friendly and eager to please. I've been doing business with them 7 years with no problems. I always recommend them department always friendly and eager to please. I've been doing business with them 7 years with no problems. I always recommend them More

Awful!! I would never recommend this dealership to anyone! They were awful to me and tried to rip me off in several ways! They say they are giving you a "free I would never recommend this dealership to anyone! They were awful to me and tried to rip me off in several ways! They say they are giving you a "free trial" off something and then charge an extra $1000.00 dollars for it! Then they promise to replace something on the car and try everything in their power not to do it. They will also tell you that you can get your car worked on for free at any dealership in the country and then you try to get them to fix it and they try to fight you about it even though it's supposed to be done free at any dealership. I thought this was especially ridiculous being that this was the dealership the car came from! They would also make appointments for my car to be serviced and not get to it. This is an innconvience for me as I lived in a different town. This place is the biggest joke and is full of nothing but crooks! If you think you must buy a car from here be very very careful and read your paperwork before you sign it!! More

Excellent Customer Satisfaction I had a complaint with the service department and the dealership made an effort to contact me and bring me back in to ensure that the vehicle was prop I had a complaint with the service department and the dealership made an effort to contact me and bring me back in to ensure that the vehicle was properly maintained and that I left happy. Thank you. More

Very Poor Service Department The staff at Crown Kia of Tyler were frendly and helpful which I appreciate. The service department however was far below par. After running over a de The staff at Crown Kia of Tyler were frendly and helpful which I appreciate. The service department however was far below par. After running over a deer a couple months ago, I noticed loss of oil and rough engine noise. I paid Crown Kia's service department nearly $1000 between a diagnostic and then repairs. They did replace the oil pan and oil feed to my turbo which fixed the oil leak. However they completely neglected my badly damaged exhaust, which had a torn flex section in the downpipe and multiple missing bolts and damaged gaskets down the main pipe. I have spent countless hours and dollars trying to diagnose and fix this problem myself, something that I paid them to do. This week I tried to change my oil and filter only to find I could not remove the filter, even with a breaker bar, they had cranked it on there so tightly. This has me frustrated and angry to no end. I paid top dollar to this company expecting professionalism and results, and was highly disappointed. More