Pellegrino Chrysler Jeep - Service Center

Total Service Ripoff On Saturday, Jan. 1, 2016 I had my 2011 Jeep Patriot towed to Pelligrino because it would not shift from park to drive. They called me on Monday, Jan. On Saturday, Jan. 1, 2016 I had my 2011 Jeep Patriot towed to Pelligrino because it would not shift from park to drive. They called me on Monday, Jan. 3rd to tell me the transmission shifter cable was broken and would cost $480.00 to replace it. Because I didn't have the money, I asked my son if he could do this repair. He said yes and told me to decline the repair and let them know we will come get the vehicle. My son arrived Jan. 5, 2016 at Pelligrino with a tow vehicle to retrieve my Jeep Patriot. He was surprised to find that the vehicle was able to shift into gear and be driven home after paying $78.86 diagnosis fee to Pelligrino service department. When my son got home with my Jeep Patriot he immediately removed the shifter cover inside the vehicle and discovered that in fact the cable was not broken but a plastic bushing that connects the end of the cable to the base of the shifter was broken. Apparently the service department knew this because they had taped or rigged the cable to the shifter so they could drive and not have to push the vehicle out to the parking lot. My son returned to Pelligrino parts dept. on Jan. 7th to purchase the $3.21 bushing and made the very simple repair in 10 minutes. I thought for sure Pelligrino would offer some compensation, at least for the so-called diagnostic fee in the amount of $78.86, let alone an apology, but they never even acknowledged my letter of January 28, 2016; therefore, you can be sure myself, my family and friends will never patronize Pelligrino in the future. More

Poor customer service In May I had computer updates done, most no longer covered. Within 10 days my Nav and radio started malfunctioning. Had an outside mechanic fix the pr In May I had computer updates done, most no longer covered. Within 10 days my Nav and radio started malfunctioning. Had an outside mechanic fix the problem for an additional fee since Pelligrino denied causing it. 4 months later my wheel fell off causing 700 in damage. When I called the dealership I was initially told the wheels were pulled to inspect. After telling them what happened the story changed to claim they didn't pull the wheels. The repairing Jeep dealer said wheels only come off if not properly secured. Pelligrino is the ONLY dealer that had touched it. Of course they would deny it. Won't go back ever???????? More

2015 Town & Country LX Went in for an oil change and drove out that day with a new 2015 Town & Country LX. Time spent was with ease and no pressure. Patrick was friendly, Went in for an oil change and drove out that day with a new 2015 Town & Country LX. Time spent was with ease and no pressure. Patrick was friendly, patient, knowledgeable and explained everything in detail. Positively will recommend Pellegrino to family and friends. More

Condesending un-scrupulous insulting careless Condesending un-scrupulous insulting careless decietfull lack of customer service disgracefull take unwarranted advanntage of people with disab Condesending un-scrupulous insulting careless decietfull lack of customer service disgracefull take unwarranted advanntage of people with disabilties These are a few of the attributes I would use to describe my encounter with the staff of Pellegrino/ Chrysler Corp THANK'S FOR NOTHING ocjwx2@aol.com More