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Pellegrino Auto Sales

Batavia, NY

4.5
684 Reviews

4060 Pearl Street Road

Batavia, NY

14020

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Showing 684 reviews

October 16, 2024

If I could give negative stars I would. I know 3 people who bought vehicles from them in the last year. All ran good for 6 months. Was serviced regularly by the dealer per their bumper to b More

by Markasmith93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bradley Trzecieski
June 06, 2024

Great dealership! They have a good size inventory, many vehicles to choose from. Brian Jackson was a huge help. He helped find a car for us and was able to get the mon More

by marshultz2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Jackson
February 28, 2024

I started out just going to look at a vehicle to see its condition and if I wanted to buy it. Well then I went in to see a sales person and low and behold I met the best sales person I have ever dealt with More

by ejackett3738
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Hackett (service), Billy in the auto shop, Guy Pellegrino, Melissa Geissler, Bradley Trzecieski
May 10, 2023

The service agreement is the last form you sign. It's designed that way. If you don't lock into your bi annual service at their shop, you will not be granted the powertrain warranty, even if you hav More

by TC
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bradley Trzecieski
May 10, 2023 -

Pellegrino Auto Sales responded

TC (Frank) As I explained with my review on Google the Powertrain for Life Warranty is a free to you service that we GIVE you. You did not pay for this service. Your only obligation is to bring it to us every 5,000 miles for your oil change, filter and tire rotation. You are not happy with this program because we charge a higher price than what you can get it for locally. I understand your desire to have it done closer to home but the program explicitly states that the service must be done at our shop. I also am confused as you say we have you sign this agreement at the end as if we are trying to slip it in or scam you. This is not the case, as you recall you paid nothing for the warranty, so why would we feel the need to slip it in? If you don't want to follow the program guidelines, no problem! If you want to keep the free service, follow our rules. That is all. Also in regards to our pricing, we changed our offering in January of 2023 and provide more services as part of the Powertrain for life program. We now offer for $129.95 a full synthetic oil change with filter, tire rotation, check battery, perform brake inspection, Install BG Advanced Formula MOA, Install BG EPR Engine Performance Restoration, and we give you a detailed health report upon request. I feel it's a small price to pay to have engine and transmission coverage for life of ownership. If you don't feel its worth it, don't do it and assume your own liability. Also you mention nothing prevents the price from rising. This is correct. This is called Free Enterprise. I have the right to charge whatever I feel fit. If you don't like my price you have the right not to pay. Not sure how this is so hard for you to understand. I'm not obligated to stick to one price for the life of your car ownership just like Wegmans isn't obligated to charge you the same price for milk. We do our best to make our customers happy but unfortunately I'm not at Liberty to grant your request to have this service done by your local mechanic. The contract you signed states that it must be done at our service department. I want you to know I appreciate your business and I hope you understand my position and we can do business again in the future. Thank you, Guy Pellegrino Pellegrino Auto Sales

April 27, 2023

Mark Haltzman is the best of the best salespeople I’ve ever encountered This is my second truck with him and his professionalism and care is stellar! I recommend Mark to everyone and will continue to refe More

by greenbergerp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Haltzman
December 11, 2022

They were very pleasant to deal with,this is our 2nd vehicle purchased from them,they have always taken care of us and back there vehicles very well. More

by Rickstoneham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrino
December 09, 2022

My fiance and I came in needing a good car but we didn't know where to start. Brian helped us every step of the way, and took his time to explain everything to us. I am very appreciative of Brian's patience More

by Mikaylaikeler01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Jackson
November 14, 2022

Joe was fabulous and went above and beyond with helping me finance this vehicle. Thank you so much for your kindness. I would defiantly recommend anyone to Pellegrino auto sales. More

by Brittanylehouillier7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pellegrino
November 03, 2022

I wrote a review yesterday and the review was a hugh misunderstanding. Guy Pellegrino contacted me yesterday afternoon and explained what happened. I need to apoligize for this misunderstanding and m More

by jonboobacon971
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Pellegrino, Brian Jackson
Nov 03, 2022 -

jonboobacon971 responded

Guy Pellegrino, Yesterdays misunderstanding review that I posted has been removed. It may take up to 24 hours for the review to be removed. Sincerely, Jon Bacon

Nov 03, 2022 -

Pellegrino Auto Sales responded

Jon, Thank you so much!!!! I'm sorry there was a misunderstanding. I want you to know I appreciate your business and look forward to working with you again in the future. If there is anything I can help you with in the future, please don't hesitate to contact me. thanks again, Guy Pellegrino Pellegrino Auto Sales

October 26, 2022

We have bought two vehicles now with Joe from pellegrino. He is very easy to deal with and a down to earth guy. The first vehicle had some issues but over the course of 3 years their service department alwa More

by p.landry90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe , Joe Pellegrino
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