Pedersen Toyota

I've had good experiences buying cars at Pedersen but cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, 7:30a.m. appointment for checking out a check engine light problem which was due to failure to put the gas cap on correctly, and an intermittent failure of the TPS system. We only have 1 car, so I had to rent a car while my car was in service. I dropped my 2015 Camry off on Monday night so it could be worked on first thing Tuesday, I sent Casey a text Tuesday at 12:30p.m. asking what the ETA would be for completion of my work. He never responded! I called at 1:30 and spoke to him and he advised that they were still waiting for a tech to be assigned to my car. I told him I had to have the car by 3:00 as I was renting a car and didn't want it to expand into a 2-day rental, He said he'd expedite it. At 4:30 they still hadn't finished my car, but on checking with Casey, he said there wasn't a TPS problem. and the TPS display was working as intended. I explained (again) that the failure was intermittent and might have some correlation to colder temperatures. He promised to advise the tech to look into that aspect. I left my spouse at the dealership to go return the rental car, and about a half hour later she was on the way to pick me up. However, when she reached me, and I checked out the instrument panel. the TPS system was not displaying the tire pressures at all. Complete fail! More

Marcus said I would get a new windshield for my 2024 Toyota due to temperature causing a crack. That never happened, customer service gaslights you and only care about screwing you over financially Toyota due to temperature causing a crack. That never happened, customer service gaslights you and only care about screwing you over financially More

Pedersen has done 80% of our service work on 3 different Toyotas and we always feel that we get a good value for the work. Toyotas and we always feel that we get a good value for the work. More

Advisor Tanner was thorough and helpful. The service was performed quickly and was completed in less than an hour. The service was performed quickly and was completed in less than an hour. More

Bought my car less than 2 years ago after trading in my perfectly good Toyota Corolla. I was assured the car I purchased was running well, had undergone “$3500 worth in repairs” and that I was getting a re perfectly good Toyota Corolla. I was assured the car I purchased was running well, had undergone “$3500 worth in repairs” and that I was getting a reliable vehicle. In the last two years, my brakes have needed replacing, my shocks and struts are in need of replacing, and this week my transmission completely failed. They sold me a lemon. If I could go back and never do business with them, I would. Especially considering they boast about how much they care about their customers and how little they have cared about making this right. More

Fabulous experience, no pressure, and felt empowered the entire time. They went above and beyond on getting my vehicle ready and detailed- couldn’t be happier!! entire time. They went above and beyond on getting my vehicle ready and detailed- couldn’t be happier!! More

Sam Farmer was pleasant to work with on our purchase. Knows his stuff. Wants to please. Knows his stuff. Wants to please. More

I had a great experience today, easy check-in, efficient servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk! servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk! More

Friendly yet straightforward with items needing attention. Too bad things are so expensive but that’s everything everywhere. attention. Too bad things are so expensive but that’s everything everywhere. More

The service at the location is absolutely bar none THE WORSE SERVICE EVER. I will not come back. And if asked about this place? I will definitely tell about my experience! Very very disappointed! WORSE SERVICE EVER. I will not come back. And if asked about this place? I will definitely tell about my experience! Very very disappointed! More