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Pedder Nissan
Hemet, CA
1,555 Reviews
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January 13, 2022
My 2009 Nissan Altima was towed to Pedder Nissan because it would not go forward, accelerate or reverse in gear. A diagnostic service would be the best procedure to pinpoint most problematic cases. A new tr it would not go forward, accelerate or reverse in gear. A diagnostic service would be the best procedure to pinpoint most problematic cases. A new transmission was required because the original was destroyed. To replace parts, labor and services the totale would cost $6,790, plus other issues totaling $9,000. Keep in hind, the car is only valued at about $4000 running in good condition. Nissan explained that they would purchase the vehicle at $400 and I would not have to worry about towing or scrapping the vehicle. I told the technician, let me ask my wife, on what she would like to do. The next day I received a call and explained that we would accept $400. The advisor changed the offer from $400 to $300. I told him how unprofessional it was to change the offer I had within our text messages. I also ask, how is this being loyal to your customer? He explained that’s the managers final offer. So Aamco towed and ran another diagnostic for free. Same issue transmission needed to be totally replaced. Now for labor, parts and services, they charged $4,600. I told them, you have my business, replace the transmission and we’ll discuss the others as we go. Moral of this story, treat each customer as if it’s your last and only customer. If the business doesn’t care, only try’s to beat, cheat and charge astronomical prices, then we’ll (customers) will go someplace else. Sincerely Little Red Nissan Altima More
by A little Respect
Verified CustomerEmployees Worked With
Names Unknown
January 08, 2022
The staff is very well trained in customer service. They make you feel like they care and concern about the things that concerns you. make you feel like they care and concern about the things that concerns you. More
by yjewels50
Employees Worked With
John, Tyler Zimmerman, Kevin Foster
January 06, 2022
I went in for my routine oil change and tire rotation. In October 2021 I was charged $65.00. The exact same service on January 5, 2022 cost $107.00. An increase of over $40 in 3 months. (I knew at the time o October 2021 I was charged $65.00. The exact same service on January 5, 2022 cost $107.00. An increase of over $40 in 3 months. (I knew at the time of the price quote that the cost was more than my previous visit, but didn’t realize how much until I compared the paperwork once I got home). I will no longer be coming to Pedder Nissan for an oil change and tire rotation when I can go elsewhere for the same service at a much reasonable price. One would think for that amount of money, the dealership would have at least run my car through the car wash, but no. In all, the oil change and tire rotation were completed and acceptable but it’s not worth the cost. More
by AZBASSETT
Employees Worked With
John
January 06, 2022
I had sent this email to Pedder himselfHi,I am a I had sent this email to Pedder himself Hi, I am a customer and I have taught management at universities with focus on customer retention. Please c I had sent this email to Pedder himself Hi, I am a customer and I have taught management at universities with focus on customer retention. Please call your 800 number and see for yourself how inadequate it is. I almost took my business to another establishment due to this problem. Zalmai Roashan 419-787-7149 More
by ZROASHAN
Employees Worked With
Do not recall
January 06, 2022
I was really impressed with your service, I really appreciate the time you spent with me and I will be looking forward to seeing you again. appreciate the time you spent with me and I will be looking forward to seeing you again. More
by M_FLAVORSPLASH
Employees Worked With
Brady Gartner, Kyle Kirpluk
