Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Not good. Un organized. Over priced. Inefficient. Disorganized. Too big, too many people involved in part order Un organized. Over priced. Inefficient. Disorganized. Too big, too many people involved in part order More

The service department got my car finished quickly and did good work. It was routine maintenance but they got it done quickly and made me aware of upcoming issues I may need to address. did good work. It was routine maintenance but they got it done quickly and made me aware of upcoming issues I may need to address. More

The work they do is very good. What lacked is communication. Every time they said they were going to call or text, it never happened. Trying to get through to the service center on What lacked is communication. Every time they said they were going to call or text, it never happened. Trying to get through to the service center on the phone, took repeated phone calls over a couple hours before you managed to speak with someone. The work and knowledge was excellent, but communication was not. More

Greg Cooper is very helpful and I appreciate his updates as to the progress being made on the diagnostic inspection currently being performed on my PT Cruiser. as to the progress being made on the diagnostic inspection currently being performed on my PT Cruiser. More

Not enough service advisors. Izzy was great but could not keep up with the demand. Also my $600. Bill was outrageous for an oil change and a diagnosis that found battery terminal Izzy was great but could not keep up with the demand. Also my $600. Bill was outrageous for an oil change and a diagnosis that found battery terminals were loose. More

The service department here is outstanding. I bought my 4 month old Jeep at another local dealership. That other dealership was very unhelpful when my check engine light came on so I took it I bought my 4 month old Jeep at another local dealership. That other dealership was very unhelpful when my check engine light came on so I took it here instead. I am so glad I did. A unit in the charging system failed (subject to a recall) and I was advised the car should not be driven. Pedder set me up with a rental, and while I was bummed the part was on back order and wouldn't be available for a few weeks, I understood. But Izzy, the service manager (not sure her title) at Pedder, put through a rush order for the part and was able to get it fixed in just a couple of days. She kept me informed and followed up with me when she said she would. I would highly recommend this dealership and will be working through them in the future. I'm just sorry I didn't buy the jeep here! (I'll bring my business here in the future as well!) More

Best recall service yet. My advisor was great to work with. Shout out to Greg Cooper My advisor was great to work with. Shout out to Greg Cooper More

Great service. The teams from service, parts, and mechanics were all excellent. Clear communication with updates. The teams from service, parts, and mechanics were all excellent. Clear communication with updates. More

Ethan did a great job from start to finish. A+ in all areas. Very happy with his customer service and work ethic A+ in all areas. Very happy with his customer service and work ethic More

Oil filter not changed on $183 engine oil change service / tire rotation, two lugs on left rear wheel torqued to less than 70 foot pounds / tire rotation, two lugs on left rear wheel torqued to less than 70 foot pounds More