Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

I had a terrible experience with the service department at this dealership. My truck was there for a month, and throughout that time, I received zero updates on its status. Multiple times I was told I woul at this dealership. My truck was there for a month, and throughout that time, I received zero updates on its status. Multiple times I was told I would be called back at a certain date, but wouldn’t t receive a call. To make matters worse, the service department was broken into during that period, and my keys were stolen. I was never informed about the theft; instead, the staff tried to hand me a new key without any explanation. It wasn't until I noticed my other keys were missing that I realized what had happened. The lack of communication and transparency is unacceptable. I won’t be returning to this dealership for service. More

The dealership is conveniently close and the service department staff are friendly and crry helpful. department staff are friendly and crry helpful. More

I'm going through xxxx with car rental reimbursement because I was offered a rental at the time of service so I had to rent a car for 4 days and now they seem to not want to approve my rental.. terrible because I was offered a rental at the time of service so I had to rent a car for 4 days and now they seem to not want to approve my rental.. terrible experience More

Just had the driver's sun visor break off and needed a replacement right away-westbound 78 at 6PM is a killer without it. Mario jumped right on it and ordered the part from another dealer and Izzy got me replacement right away-westbound 78 at 6PM is a killer without it. Mario jumped right on it and ordered the part from another dealer and Izzy got me an appt in just a few days. Ethan had it installed in the parking lot in just about 15 minutes. Definitely the fastest service appt I've ever had. Many thanks to Ethan, Izzy and Mario for their professionalism and customer service! More

Izsy from the service center is amazing. She is very helpful and kept me updated on my car’s progress. She is very helpful and kept me updated on my car’s progress. More

All was excellent from making the appointment, follow-up during service and pick up. Cost was fair and expected. during service and pick up. Cost was fair and expected. More

Greg was wonderful to work with and super responsive! He communicated well and made sure that all issues were taken care of. He communicated well and made sure that all issues were taken care of. More

Great service. Appointment set up was great Follow up was also very good Excellent experience Appointment set up was great Follow up was also very good Excellent experience More

Dennis did an awesome job of communicating with me. I will return if needed to Pedder in Poway. I will return if needed to Pedder in Poway. More

They service team was friendly and helpful. Kevin was nice and helpful. Loved the car wash too! Kevin was nice and helpful. Loved the car wash too! More