Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

My go to service center for all my Mopar vehicles past and current. Very professional and friendly staff. I can always count on the Pedder Service crew to get the job done right and on time. and current. Very professional and friendly staff. I can always count on the Pedder Service crew to get the job done right and on time. More

People are very kind. The service is good and quick. Everything is just good. Thanks. The service is good and quick. Everything is just good. Thanks. More

Louie Padilla was great he was very helpful through the whole process of setting up my 1500 ram limited 90,000 mile service from bumper-to-bumper got me in when scheduled and delivered the vehicle as promi whole process of setting up my 1500 ram limited 90,000 mile service from bumper-to-bumper got me in when scheduled and delivered the vehicle as promised and I’m extremely happy. He helped me with some of the concerns I had an answered all my questions. He’s A great service rep More

Quick appointment process, staff is knowledgable and professional and the lobby is a clean and spacious environment. professional and the lobby is a clean and spacious environment. More

Quick Lane Service Oil Change/Tire Rotation with appointment. Noted customer will wait. Appt time: 1:30 - arrived 1:15 Checked in told it would be 1 1/2 to 2 hours (with appointment?) Watched a appointment. Noted customer will wait. Appt time: 1:30 - arrived 1:15 Checked in told it would be 1 1/2 to 2 hours (with appointment?) Watched as my vehicle was finally put on lift at 3:00 Pulled off lift 3:30 and out of garage Waited another 15 minutes before I was located to come pay for and pick up my vehicle. Next shocker - $222 for an oil change and tire rotation are you kidding me... (7 QTS Oil Apr 2023 oil change $5.46 per QT, 7 QTS Nov 2023 oil change $14.13 per QT. 60% increase is laughable) Labor went up $5, understandable. Left dealer at 3:50 (2 hours and 20 minutes for QUICK LANE SERVICE with an appt. Bought truck brand new (Ram 1500) March 2015 (under different ownership) - have never had truck serviced anywhere else. Well never again, local customer lost. More

Terrible customer service I called three times and left messages then my wife called and left a message no returns then I stopped in made a appointment they told me Monday 29. Looked at a calendar it’s Mem messages then my wife called and left a message no returns then I stopped in made a appointment they told me Monday 29. Looked at a calendar it’s Memorial Day called Friday left a message no word called Monday to check on appointment they will be closed my appointment is for Tuesday ( thanks for letting me know ) More

I would give this place zero stars if I could. I received a recall notice for my new Ram truck. The recall is serious- truck could spontaneously catch fire even when not running. I called the serv I received a recall notice for my new Ram truck. The recall is serious- truck could spontaneously catch fire even when not running. I called the service department numerous times over the course of a few days. No one ever answers- you can only leave a message which I did numerous times. When no one returned my call I enlisted the help of the regional service center. Victoria said she would reach out and have them call me. Nope- no phone call. Called Victoria again and she said she would reach out a second time-nothing. I called the General Manager of the dealership. Of course I could only leave a message-no return call. In the meantime Ram keeps sending me solicitations for their service package for oil changes, etc. Really?? How would I even get an appointment? This is the absolute lowest quality and most inferior customer service I have ever experienced. I would not recommend this place under any circumstances!! More

The service department at this dealership sucks. Three times I’ve come to this place for recall/warranty work. Three times they haven’t disappointed in being completely inept. I’ve spoken to the Three times I’ve come to this place for recall/warranty work. Three times they haven’t disappointed in being completely inept. I’ve spoken to the service manager, the general manager of the dealership, and corporate offices and they don’t give a crap about customer service. Do not take your vehicle here, I cannot stress this enough, just don’t do it. If you want details on the issues, refer to the review I left on their website, I don’t feel like typing it all out again. More