Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Literally the worst service ever experienced from a dealer. Dropped off the van on Tuesday and got zero communication back fro days! When you call it goes to a message that says "no more messages all dealer. Dropped off the van on Tuesday and got zero communication back fro days! When you call it goes to a message that says "no more messages allowed" and then hangs up on you. When you reply to the email listed on the service appointment, that apparently goes nowhere either. Finally we were able to talk to a person on Friday and were assured that we would get a call later that afternoon. Of course - nothing back. So we drove back to the service center on the following Monday to inquire. After nearly a week, they had done nothing on the van. We were assured it would get top priority, and to their credit, we got a call at the end of the day saying it is ready for pickup. So on Tuesday, we drove back to get it, and of course, the brake light came on immediately leaving the parking lot. It seemed like they did nothing other than close out the ticket and call us to pick up. If we communicated with our customers the way that Pedder Service Dept does, we would be out of business. Still are waiting to hear back after signing up for their text message system. Nothing on that route, either. Their communication is terrible, and the fact that they haven't fixed what we perceive as a simple issue is maddening. More

The technician incorrectly diagnosed my car as failing leakdown test. The leakdown test did not fail and the issue was a bad valve roller bearing. Had I followed Poway CDJR's advice, I would have unne leakdown test. The leakdown test did not fail and the issue was a bad valve roller bearing. Had I followed Poway CDJR's advice, I would have unnecessarily replaced the cylinder head. More

Attentive and knowledgeable staff, clean and spacious waiting area, wide selection of vehicles, quick service waiting area, wide selection of vehicles, quick service More

Sean was awesome and very helpful. Felt like I was in very good hands and communication was very good. Felt like I was in very good hands and communication was very good. More

Louie Padilla was very informative, honest and communicated with me the whole way. Really solid dealership and the only place I will be taking my car to for maintenance communicated with me the whole way. Really solid dealership and the only place I will be taking my car to for maintenance More

Pedder had a full and busy service bay and Luis did all he could to move me through the service. We got back on the road and everyone is happy. Thanks. he could to move me through the service. We got back on the road and everyone is happy. Thanks. More

The recall was taken care of in a timely manner, quicker than anticipated. I was waiting in customer lounge than anticipated. I was waiting in customer lounge More

It was an amazing experience that you guys make it happen for me because in other dealers they tell me no for me because in other dealers they tell me no More

Bought vehicle at this dealership as well as service contract. Was not informed service contract only good at point of purchase. Some service techs will mark air filter bad if not Mopar brand filter contract. Was not informed service contract only good at point of purchase. Some service techs will mark air filter bad if not Mopar brand filter More

Great to deal with. Service department is great! Best in the county. Need service on a Dodge/Chrysler, go there. Tried other dodge dealerships, Pedder is the best Service department is great! Best in the county. Need service on a Dodge/Chrysler, go there. Tried other dodge dealerships, Pedder is the best More