Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Over all this was a bad experience. First off let me say that Sean was the best part of this whole experience. unfortunately Sean was ill for some of this process and I don't blame hi First off let me say that Sean was the best part of this whole experience. unfortunately Sean was ill for some of this process and I don't blame him for this 1st- the dealership had my truck for a month. which is over kill for the work that was done. the longest time was waiting for the dealership to approve the work to be done. 2nd - when i went to pick up my truck Luis (not my service person) was the only person there on Saturday. I got to my truck and when i started the truck the Check Engine light was still on (check engine light was one of the issues i brought the truck in for). I told Luis that i need to have the service ticket reopened since the truck was not repaired. 3rd - i had not received a call on Monday from Sean after leaving the truck with the dealership for the issue not being repaired. I called the dealership myself and talked to Luis. Luis informed me that Sean had called in sick and a manager would look into my truck issue and get back to me. There was no call back on Monday. I continued to call on Tuesday, all day, and no one would take my call. Basically since Sean was off and my truck was assigned to him I was just xxxx out of luck and had to wait for Sean to return. 4th - when Sean returned he got the truck looked at and found that one of the items that should have been repaired (head light selector switch) was never replaced, and i was told that it was fix when i tried to pick up my truck on that Saturday. then the check engine light happened to be for a different error then the first error that i was told. 5th - Sean got the truck repaired and back to me in less then a week once he was back to work from being sick. 6th - i picked up the truck on Friday and on Saturday i was still able to hear that the exhaust leak was still present. it was about 90% better but it's still obvious that the exhaust leak was there. the the problem was not fix. i called Sean on Monday and the earliest he could get me back into the shop is Feb 26th (yes still broken as of this date). so another 2 weeks until i can get back in the shop. and then on Tuesday the check engine light is back on. But the check engine light is being intermittent. So i hope when i get there on Feb 26th the light will be on and if not maybe there is a history stored in the truck and we can see what's going on with that light. So yes i consider this experience to be xxxxty over all. More

I was very happy with the service that we received on our truck last week! truck last week! More

I wanted to trade my 2019 Jeep Grand Cherokee in , but the appraisal process was less than satisfactory and I will take my business elsewhere the appraisal process was less than satisfactory and I will take my business elsewhere More

Service writer Louie Padilla did a great job keeping me informed about my jeep repair and very satisfied with shop results of repair. informed about my jeep repair and very satisfied with shop results of repair. More

I wanted service for my 2019 Ram 1500, so I went to their website and made an appointment. When I got to the dealership, I found out that my "assigned" service writer was on vacation. Sean Gray took care of website and made an appointment. When I got to the dealership, I found out that my "assigned" service writer was on vacation. Sean Gray took care of me NOT on schedule because I wasn't on anyone's schedule who wasn't on vacation. I did have my vehicle serviced in ONLY 3 hours and without the discount I was supposed to get from the mailed to me card that directed me to the web-based scheduling. If Pedder is going to solicit service and require on-line scheduling, they should make sure all their ones and zeros are talking to each other. More

Took too much time for the service and the final bill was more than I was told upfront more than I was told upfront More

I was there early and Louie Padilla got to my car to get my car started right away. my car started right away. More

Called, texted, emailed for part availability and timeframe for the recalls but got no response. timeframe for the recalls but got no response. More

It is very hard to contact this dealership or to receive status updates on my vehicle. The issue with my vehicle was not fixed. status updates on my vehicle. The issue with my vehicle was not fixed. More

My last service visit to Pedder was not the same as prior visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as to what to do when I arrived (a link to let them know that I was there). I arrived on time, I opened the link and let them know I was there. No one appeared. So I stood in front of the service office (its all glass) and three service managers saw me and said nothing for 10 minutes. Then I asked if I am supposed to come in or just wait, and eventually one manager (who was working with a customer) told me that he would help me after these people. He was not the service manager that I was told would help me, but he was very nice and took my car. Also it was clear that they had no record of my scheduled appointment. I was treated as a walk-in. I was told that I would be notified when the car was ready (at 10 am), and by 3pm I heard nothing so I called. No one answered. I called 11 times and no one in any department answered. At 5pm, I called sales to ask how to contact service, and I was told that they closed at 4:30pm. The next day I called another 8 times with no one answering the phone. I could not even leave a message as the automated message said the inbox was full. Eventually, I just went there, I found a service agent, and my car was ready. This agent was very nice, but he did not know what was done to my car other than what was written on the report, so he could not answer the questions that I specifically asked the agent when I brought my car in. So I still don't know what was done. The bottom line for me (BTW this was an oil change and a recall issue, so it was under warrantee) is that there was zero communication with me. No one called me to tell me my car was done. There is no way to contact anyone in the service area at all, so I had to wait two days for an oil change? If I did not just go to the dealership, I'm guessing no one would have ever contacted me. That's just bad service. Again, the agents were nice. The system for scheduling service and communicating with customers is simply non-existent! Absolutely mind-boggling that they run a business like. Do they lose customers over this lack of service? They probably do not know. I would guess they lose a lot. They lost me, and I'm pretty easy going. More