Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Service adviser, Louie Padilla was great. He was fast, friendly and kept me up on the progress of the service. He was fast, friendly and kept me up on the progress of the service. More

My biggest issue is there was no communication about the status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready More

My service advisor was polite and seemingly helpful when I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was also a lack of follow through. I was told my service advisor would send an authorization to Enterprise car rental for me to get a rental, but when I arrived to get the rental Enterprise hadn’t received the authorization. (It’s now been 3 weeks since my car repairs were completed and the Enterprise STILL hasn’t received what they need from the service department.) I can understand that a shop gets overly busy and can be understaffed, but I would’ve appreciated upfront and honest communication about what was going on. Unfortunately, consistent communication and follow through were completely lacking during this repair. Unfortunately, I will not be returning to this Pedder Service Dept as it was such a headache trying to get someone on the phone and to get the repairs done in a timely manner. Thankfully the work was covered by my extended warranty and it seems the repairs were done correctly, but wow - what a debacle! More

I've been trying to reach my service rep (Luis) and the general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've c general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've called and either spoke to someone who says they'll call back or I leave messages, and receive no response. Now more than six calls later with no calls back, I'm extremely frustrated and dissatisfied with my service visit. For background: last year during an oil change, the plastic shroud protecting my oil pan was broken and the rep at the time assured me they'd order a replacement and fix it. I never got a follow up on that. Two oil changes ago, I brought it up again and was again told the part would be ordered - in addition to a windshield wiper fluid hose that had broken. Again, no calls to say the parts were in - and no responses to my follow-up calls. This last oil change (February 2024), I brought up that the two parts were still not ordered, and was assured they would be - and again I don't get responses to my many phone calls. I've been coming to Pedder Jeep for service since I bought my car in 2015 and this lack of response is so disappointing - especially to a loyal service customer - and now that it's nearing the time to buy a new car, de-motivating to buy again there. More

The cost of the oil and the oil filter tripled from October to February. Labor cost the same. Will find a dealership that isn't into price gouging from the customer for next service. October to February. Labor cost the same. Will find a dealership that isn't into price gouging from the customer for next service. More

Louie Padilla the new service Mgr. did a great job all around. Glad to have this guy dealing my vehicle. did a great job all around. Glad to have this guy dealing my vehicle. More

I am very satisfied with my experience. Louie explained the errors with my car very well to someone who does not know much about cars. His communication was very prompt and I felt well info Louie explained the errors with my car very well to someone who does not know much about cars. His communication was very prompt and I felt well informed of what was happening More

Great experience and the service department employees were easy to work with and kept me up to date on the process. were easy to work with and kept me up to date on the process. More

Don’t expect intercommunication from sales, parts, and service department. With purchasing 100K truck from the dealership, I negotiated parts within the sale. As the buyer I had to arrange everything t service department. With purchasing 100K truck from the dealership, I negotiated parts within the sale. As the buyer I had to arrange everything there was no communication between the department. On the day I purchased my truck, I was informed that I would receive a call from the service department to schedule an appointment for parts to be installed, after three weeks of not receiving a call, I took the initiative and called the service department. They had no clue what I was talking about. I had to call the sales department to find out that my parts had never been ordered. They said it would be two weeks. It took over a month for parts to be ordered and again, I had to call to find this information out. It took another two weeks to get me in for the installation. Upon arriving at the service department I was not greeted nor did I feel welcomed. The service advisor Louie Padilla was still not aware of the full extent of the work that is to be done, so it took them 1 1/2 week to finish the install that should have taken a day maybe two. Long story short if you’re purchasing from this dealership, do not expect communication be prepared to handle it all yourself and for it to be a lengthy process. Overall I think the entire dealership failed to provide a good experience with me as a customer. More

Our RAM 1500 went in for exhaust leak under warranty. Two days and back home repaired. Thanks Pedder Maintenance crew. Two days and back home repaired. Thanks Pedder Maintenance crew. More