Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

I was very happy with the service that we received on our truck last week! truck last week! More

I wanted to trade my 2019 Jeep Grand Cherokee in , but the appraisal process was less than satisfactory and I will take my business elsewhere the appraisal process was less than satisfactory and I will take my business elsewhere More

Service writer Louie Padilla did a great job keeping me informed about my jeep repair and very satisfied with shop results of repair. informed about my jeep repair and very satisfied with shop results of repair. More

I wanted service for my 2019 Ram 1500, so I went to their website and made an appointment. When I got to the dealership, I found out that my "assigned" service writer was on vacation. Sean Gray took care of website and made an appointment. When I got to the dealership, I found out that my "assigned" service writer was on vacation. Sean Gray took care of me NOT on schedule because I wasn't on anyone's schedule who wasn't on vacation. I did have my vehicle serviced in ONLY 3 hours and without the discount I was supposed to get from the mailed to me card that directed me to the web-based scheduling. If Pedder is going to solicit service and require on-line scheduling, they should make sure all their ones and zeros are talking to each other. More

Took too much time for the service and the final bill was more than I was told upfront more than I was told upfront More

Literally the worst service ever experienced from a dealer. Dropped off the van on Tuesday and got zero communication back fro days! When you call it goes to a message that says "no more messages all dealer. Dropped off the van on Tuesday and got zero communication back fro days! When you call it goes to a message that says "no more messages allowed" and then hangs up on you. When you reply to the email listed on the service appointment, that apparently goes nowhere either. Finally we were able to talk to a person on Friday and were assured that we would get a call later that afternoon. Of course - nothing back. So we drove back to the service center on the following Monday to inquire. After nearly a week, they had done nothing on the van. We were assured it would get top priority, and to their credit, we got a call at the end of the day saying it is ready for pickup. So on Tuesday, we drove back to get it, and of course, the brake light came on immediately leaving the parking lot. It seemed like they did nothing other than close out the ticket and call us to pick up. If we communicated with our customers the way that Pedder Service Dept does, we would be out of business. Still are waiting to hear back after signing up for their text message system. Nothing on that route, either. Their communication is terrible, and the fact that they haven't fixed what we perceive as a simple issue is maddening. More

I was there early and Louie Padilla got to my car to get my car started right away. my car started right away. More

Called, texted, emailed for part availability and timeframe for the recalls but got no response. timeframe for the recalls but got no response. More

It is very hard to contact this dealership or to receive status updates on my vehicle. The issue with my vehicle was not fixed. status updates on my vehicle. The issue with my vehicle was not fixed. More

My last service visit to Pedder was not the same as prior visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as visits. I scheduled service onine, got a time and date, I was sent multiple texts saying who my service manager was, and there were instructions as to what to do when I arrived (a link to let them know that I was there). I arrived on time, I opened the link and let them know I was there. No one appeared. So I stood in front of the service office (its all glass) and three service managers saw me and said nothing for 10 minutes. Then I asked if I am supposed to come in or just wait, and eventually one manager (who was working with a customer) told me that he would help me after these people. He was not the service manager that I was told would help me, but he was very nice and took my car. Also it was clear that they had no record of my scheduled appointment. I was treated as a walk-in. I was told that I would be notified when the car was ready (at 10 am), and by 3pm I heard nothing so I called. No one answered. I called 11 times and no one in any department answered. At 5pm, I called sales to ask how to contact service, and I was told that they closed at 4:30pm. The next day I called another 8 times with no one answering the phone. I could not even leave a message as the automated message said the inbox was full. Eventually, I just went there, I found a service agent, and my car was ready. This agent was very nice, but he did not know what was done to my car other than what was written on the report, so he could not answer the questions that I specifically asked the agent when I brought my car in. So I still don't know what was done. The bottom line for me (BTW this was an oil change and a recall issue, so it was under warrantee) is that there was zero communication with me. No one called me to tell me my car was done. There is no way to contact anyone in the service area at all, so I had to wait two days for an oil change? If I did not just go to the dealership, I'm guessing no one would have ever contacted me. That's just bad service. Again, the agents were nice. The system for scheduling service and communicating with customers is simply non-existent! Absolutely mind-boggling that they run a business like. Do they lose customers over this lack of service? They probably do not know. I would guess they lose a lot. They lost me, and I'm pretty easy going. More