Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

My biggest issue is there was no communication about the status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready More

My service advisor was polite and seemingly helpful when I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was also a lack of follow through. I was told my service advisor would send an authorization to Enterprise car rental for me to get a rental, but when I arrived to get the rental Enterprise hadn’t received the authorization. (It’s now been 3 weeks since my car repairs were completed and the Enterprise STILL hasn’t received what they need from the service department.) I can understand that a shop gets overly busy and can be understaffed, but I would’ve appreciated upfront and honest communication about what was going on. Unfortunately, consistent communication and follow through were completely lacking during this repair. Unfortunately, I will not be returning to this Pedder Service Dept as it was such a headache trying to get someone on the phone and to get the repairs done in a timely manner. Thankfully the work was covered by my extended warranty and it seems the repairs were done correctly, but wow - what a debacle! More

I've been trying to reach my service rep (Luis) and the general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've c general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've called and either spoke to someone who says they'll call back or I leave messages, and receive no response. Now more than six calls later with no calls back, I'm extremely frustrated and dissatisfied with my service visit. For background: last year during an oil change, the plastic shroud protecting my oil pan was broken and the rep at the time assured me they'd order a replacement and fix it. I never got a follow up on that. Two oil changes ago, I brought it up again and was again told the part would be ordered - in addition to a windshield wiper fluid hose that had broken. Again, no calls to say the parts were in - and no responses to my follow-up calls. This last oil change (February 2024), I brought up that the two parts were still not ordered, and was assured they would be - and again I don't get responses to my many phone calls. I've been coming to Pedder Jeep for service since I bought my car in 2015 and this lack of response is so disappointing - especially to a loyal service customer - and now that it's nearing the time to buy a new car, de-motivating to buy again there. More

The cost of the oil and the oil filter tripled from October to February. Labor cost the same. Will find a dealership that isn't into price gouging from the customer for next service. October to February. Labor cost the same. Will find a dealership that isn't into price gouging from the customer for next service. More

Louie Padilla the new service Mgr. did a great job all around. Glad to have this guy dealing my vehicle. did a great job all around. Glad to have this guy dealing my vehicle. More

I am very satisfied with my experience. Louie explained the errors with my car very well to someone who does not know much about cars. His communication was very prompt and I felt well info Louie explained the errors with my car very well to someone who does not know much about cars. His communication was very prompt and I felt well informed of what was happening More

Great experience and the service department employees were easy to work with and kept me up to date on the process. were easy to work with and kept me up to date on the process. More

Don’t expect intercommunication from sales, parts, and service department. With purchasing 100K truck from the dealership, I negotiated parts within the sale. As the buyer I had to arrange everything t service department. With purchasing 100K truck from the dealership, I negotiated parts within the sale. As the buyer I had to arrange everything there was no communication between the department. On the day I purchased my truck, I was informed that I would receive a call from the service department to schedule an appointment for parts to be installed, after three weeks of not receiving a call, I took the initiative and called the service department. They had no clue what I was talking about. I had to call the sales department to find out that my parts had never been ordered. They said it would be two weeks. It took over a month for parts to be ordered and again, I had to call to find this information out. It took another two weeks to get me in for the installation. Upon arriving at the service department I was not greeted nor did I feel welcomed. The service advisor Louie Padilla was still not aware of the full extent of the work that is to be done, so it took them 1 1/2 week to finish the install that should have taken a day maybe two. Long story short if you’re purchasing from this dealership, do not expect communication be prepared to handle it all yourself and for it to be a lengthy process. Overall I think the entire dealership failed to provide a good experience with me as a customer. More

Our RAM 1500 went in for exhaust leak under warranty. Two days and back home repaired. Thanks Pedder Maintenance crew. Two days and back home repaired. Thanks Pedder Maintenance crew. More

Over all this was a bad experience. First off let me say that Sean was the best part of this whole experience. unfortunately Sean was ill for some of this process and I don't blame hi First off let me say that Sean was the best part of this whole experience. unfortunately Sean was ill for some of this process and I don't blame him for this 1st- the dealership had my truck for a month. which is over kill for the work that was done. the longest time was waiting for the dealership to approve the work to be done. 2nd - when i went to pick up my truck Luis (not my service person) was the only person there on Saturday. I got to my truck and when i started the truck the Check Engine light was still on (check engine light was one of the issues i brought the truck in for). I told Luis that i need to have the service ticket reopened since the truck was not repaired. 3rd - i had not received a call on Monday from Sean after leaving the truck with the dealership for the issue not being repaired. I called the dealership myself and talked to Luis. Luis informed me that Sean had called in sick and a manager would look into my truck issue and get back to me. There was no call back on Monday. I continued to call on Tuesday, all day, and no one would take my call. Basically since Sean was off and my truck was assigned to him I was just xxxx out of luck and had to wait for Sean to return. 4th - when Sean returned he got the truck looked at and found that one of the items that should have been repaired (head light selector switch) was never replaced, and i was told that it was fix when i tried to pick up my truck on that Saturday. then the check engine light happened to be for a different error then the first error that i was told. 5th - Sean got the truck repaired and back to me in less then a week once he was back to work from being sick. 6th - i picked up the truck on Friday and on Saturday i was still able to hear that the exhaust leak was still present. it was about 90% better but it's still obvious that the exhaust leak was there. the the problem was not fix. i called Sean on Monday and the earliest he could get me back into the shop is Feb 26th (yes still broken as of this date). so another 2 weeks until i can get back in the shop. and then on Tuesday the check engine light is back on. But the check engine light is being intermittent. So i hope when i get there on Feb 26th the light will be on and if not maybe there is a history stored in the truck and we can see what's going on with that light. So yes i consider this experience to be xxxxty over all. More