Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

The level of dishonesty is appalling. Finance tried to redo my contract to add $2k. Salesperson said he would change the battery before I took truck home, truck died due to battery and ro Finance tried to redo my contract to add $2k. Salesperson said he would change the battery before I took truck home, truck died due to battery and roadside 'assistance' paid only $100 of my $320 tow. Salesperson was supposed to help me set up Uconnect but once paperwork signed rushed me iut the door. I will go to Escondido dealershop for services as this is the worst dealership I have dealt with in my 60 years More

My car was in for service for almost a month, three weeks later my jeep is doing the exact same thing I took it in for initially. later my jeep is doing the exact same thing I took it in for initially. More

This was my first time to this dealership and was very impressed with its maintenance department. Definitely would visit them again. impressed with its maintenance department. Definitely would visit them again. More

Excellent service. . awesome attitude fast and exceptional work .. definitely will bring my truck back for service . awesome attitude fast and exceptional work .. definitely will bring my truck back for service More

The service center at Pedder Chrysler Dodge Ram Jeep of Poway is a wonderful resource for the community, they are always helpful and timely when I visit them for service. Their staff is insightful, asks th Poway is a wonderful resource for the community, they are always helpful and timely when I visit them for service. Their staff is insightful, asks the right questions, and overall provides great service. Thank you all! More

Could have used help from myvsalesman Rick setting up everything like UConnect and my phone. Butvafter paperwork was signed I was rushed out. Also, had a battery issue after Service changed the battery a everything like UConnect and my phone. Butvafter paperwork was signed I was rushed out. Also, had a battery issue after Service changed the battery and had to be towed after driving just 5 miles. Awaiting roadside assistance reimbursement. More

1st time going to this dealership, Kevin was very nice and helpful and quoted me a time for the job to be done, it was done a lot sooner, very good service. and helpful and quoted me a time for the job to be done, it was done a lot sooner, very good service. More

Communication was good, part came in sooner than expected. Dennis was able to get me an appointment next day. expected. Dennis was able to get me an appointment next day. More

Arrived and was met by service advisor Greg Cooper. He processed the truck and got me in for appointment. It took about an hour or so for oil and tire rotation. The best part, having truck washed. Than He processed the truck and got me in for appointment. It took about an hour or so for oil and tire rotation. The best part, having truck washed. Thank you More

I purchased my jeep from the dealer before Peddler took it over. I have used your service department exclusively ever since. When I brought my car is for service for an oil change, I always received a it over. I have used your service department exclusively ever since. When I brought my car is for service for an oil change, I always received a summary of car health, brake lining, tire wear, guild review, etc. Peddler did keep that going for a while, now it is no longer included in my service unless I pay over $100 for it. If find that your service has gone down hill. When I pulled up, I mentioned I had a clicking noise coming from my engine and asked to have to looked at. I was told that I would would need to leave my car for 3 to 4 days. I find this incredibly poor service, it can’t possibly take 4 days to diagnose an issue. Again, over the years, any issue I had was promptly looked at with our having to keep my car there for diagnosis. I was told that you were short staffed and that was the reason. I would ask you, why would I continue to use your service department exclusively anymore given that I can go to Jiffy Lube for a simple service for oil change? Also, something as simple as putting a new sticker on my windshield for my mileage for my next change was not done. Due to your degrading service, you not only lost a client, I will also never use you again for my next Jeep. More