Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

We were very happy with the service. It was easy to schedule the appointment. I received a reminder call. Louie, the service representative, was thoughtful, knowledgeable, profession It was easy to schedule the appointment. I received a reminder call. Louie, the service representative, was thoughtful, knowledgeable, professional, and empathetic. The vehicle had an issue with condensation in the windshield. We had previously taken the truck in for this issue; unfortunately, there were scheduling issues due to vendor availability and it had not been resolved. Because the work was not done there wasn’t a record in the system. Louie patiently listened to our experience, explained the options, then offered to work on getting us help in getting the issue resolved. He was able to get the issue fixed at zero cost to us!!! We were so relieved! Once in the shop, Louie communicated updates on a regular basis. He offered a loaner vehicle, which I declined. It was a pleasure to work with him. More

Louis was very helpful and enjoyable to work with. My oil changed seemed to take no time at all. My oil changed seemed to take no time at all. More

Louie took care of all my needs. Fast and efficient, very helpful. I’ll be back. Fast and efficient, very helpful. I’ll be back. More

Great customer service and great communication, this dealership service department has gotten a lot better dealership service department has gotten a lot better More

Luis is an amazing Service Dept Advisor! Always professional, helpful, and attentive. Great communication throughout the entire time my vehicles are in the shop for service. His willingne Always professional, helpful, and attentive. Great communication throughout the entire time my vehicles are in the shop for service. His willingness to walk me through my options, repairs, and provide recommendations is greatly appreciated! 5 STARS!!! Thank you! More

Luis was great, kept my informed and got the repairs done quickly. cost was explained. quickly. cost was explained. More

Louie was very knowledgeable and helpful with clear and precise suggestions on what I need for my vehicle with high mileage. precise suggestions on what I need for my vehicle with high mileage. More

Capable to helping customers in sincerely way and able to provide needed information for customers provide needed information for customers More

Kevin took great care of my car and treated me like a long time customer, even though it was my first visit. Definitely going back for service :) long time customer, even though it was my first visit. Definitely going back for service :) More

Louie was great to work with! Thank you so much for all of your patience and help getting through to that third party warranty. I really appreciate it! Thank you so much for all of your patience and help getting through to that third party warranty. I really appreciate it! More