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Pearson Toyota

Newport News, VA

3.7
597 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 597 reviews

October 09, 2018

Very professional. Very professional service department. Staff is highly trained and friendly. Only recommendation to make is more attention to detail such as going ov More

by camry,greg015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
October 08, 2018

Rav4 6,000 mile checkup Matt's was very professional and helpful and his team did a great job. Thanks also for believing me on the alignment and realigning my wheels. More

by annabell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
October 01, 2018

Fix alarm going off Marcus pursued this problem until resolved. He is awesome with which to work. Service is always speedy and the waiting area is easy to relax while yo More

by Dagnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus in service
September 30, 2018

RAV4 Maintain in Top Condition Service on my RAV 4 has been exceptional, this is due to the Silver Team and Jeremy Wolfe's dedication to detail and treat your vehicle as if it was t More

by RAV4, Robert8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Wolfe
September 29, 2018

OIL AND FILTER CHANGE FOR OUR 2013 TOYOTA TACOMA DOUBLE CAB We dropped off our 2013 Toyota Tacoma for a Oil and Filter change. the evening before the service time which was around 11:00AM. Our Service Manager, More

by Big Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Weatherlow
September 21, 2018

Excellent and Timely Service This was my 2nd service appointment at Pearson Toyota and both of them were done extremely well and extremely timely. We were in and out in about 30 m More

by Guy T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Wolf
September 21, 2018

Quick Service Chris Capps got me in and out with minimal time during my service stop. Thanks for the quick service for the oil change and tire rotation for my 17' More

by xsailor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Capps
September 21, 2018

New 4 Runner (2018) puchase Ron Tomaino in new car sales was easy to work with. He spent a lot of time to engage and explain all the features of the vehicle as it became late in More

by Kev M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Cardwell, Svc Mgr - Larry researched a pre-acceptance issue (from factory) that came to light after bringing the new vehicle home. The issue was resolved., Ron Tomaino, Shannon Santiago
September 19, 2018

Above and beyond customer service I recently purchased a used 2016 Tundra from Pearson and the buying experience was excellent. Ron, Greg, and the other staff helped me land an excelle More

by cmorris01412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Tomaino, Gregory Sewell
September 19, 2018

Friendly place. Highly recommended. Every employee was polite and helpful, you feel right at home. My sales person (Steve Norwood) took all time needed to explain anything I asked and di More

by sshortt78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Norwood, Shannon Santiago
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