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Pearson Toyota

Newport News, VA

3.7
597 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 597 reviews

November 17, 2018

Recall for Corrosion on my 2008 Toyota Sequoia It was very quick and simple to call for an appointment to drop off my vehicle for the recall work. They had my vehicle for 2 days and called me at l More

by BobS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember, but the one individual who contacted me was great.
November 16, 2018

90,000 mile service went in because a "maintenance required" light came on. that was for an oil change, but also needed a big service. Jeremy explained what needed doin More

by dog mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeremy wolfe
November 07, 2018

CUSTOMER SERVICE BEYOND EXPECTATION Outstanding customer service displayed by service adviser Jeremy. This is a skill not commonly seen at dealerships today. Jeremy took the time to th More

by The Raven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Service Adviser.
November 02, 2018

Another excellent service experience The battery in my wife’s 2011 Camry died after the car door was left ajar overnight. I jump started her car with my 2014 Camry, and she drove it to Pe More

by charlie2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Capps
October 23, 2018

Efficient Service Work The Pearson Service Department has once again taken care of my vehicles service needs, this time without having made an appointment. They were able to More

by 33-TRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Ware
October 20, 2018

Excellent Brought my 97 Corolla in for oil change, tire rotation, and state inspection. Service Rep, Josh Ware, was very nice & helpful. No issues. Took less th More

by andrepa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Ware
October 18, 2018

Positive Experience This was my first service experience at Pearson Toyota. Have to say I was impressed with the pleasant lounge with drinks and snacks as well as the ca More

by DennisH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Soain
October 18, 2018

Jaymes Davidson James Davidson wasn’t very efficient and helpful. Would not have purchased if not for him. Not a lot of haggle which was also appreciated. More

by jpc77a@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaymes Davidson
October 15, 2018

No complaints Huge selection, friendly staff. Like any auto dealership, Pearson is in business to make money. All things considered, it was mostly a positive exper More

by Camry fan67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty???, Ron Tomaino
October 14, 2018

Maintenance Check Light Representative was very courteous and knowledgeable. Did not try to push unnecessary service; but did a good job in reminding me of services I will ne More

by Eagle7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Oquendo
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