Pearson Toyota

Brenda made purchasing our new 2012 Toyota Tundra easy Brenda made purchasing our new 2012 Toyota Tundra easy and painless. We handled all the details of what my husband wanted, the price, etc. over the Brenda made purchasing our new 2012 Toyota Tundra easy and painless. We handled all the details of what my husband wanted, the price, etc. over the phone/via E-mail. We found the exact truck (right color w/all the extras) at another location and had it delivered to Pearson's. The financing/paperwork was handled efficiently, we were given a tour of the dealership, and offered refreshments. Our photo was taken and we felt like VIPs when we drove away in our shiny new vehicle! More

We wanted to buy a Prius. Brenda went to extraordinary means to find us the model we wanted. She was very, very helpful in all aspects of buying this car. She is exceptional in the work she does and I wil means to find us the model we wanted. She was very, very helpful in all aspects of buying this car. She is exceptional in the work she does and I will recommend her to all I know who needs a car. Al and May Estrada More

The first car dealer I've been to in my life that flat refused to allow us to look inside a new vehicle without first giving them my driver's license. My wife & I went to Pearson Toyota on 2/4 to loo refused to allow us to look inside a new vehicle without first giving them my driver's license. My wife & I went to Pearson Toyota on 2/4 to look at a Rav4. When I told the salesman we are in the early stages of looking for a new vehicle and didn't want to go for a test drive yet, he replied it was company policy and immediately copped an attitude with us. He said he "had to put us in the system" before he can show us a car. Need I say we left immediately? When I called the sales manager later that day, he gave me the old worn out line "Oh, he's a new salesman". The manager not only didn't apologize but asked "What do you want me to do"? I've been a Pearson Toyota customer in the past but rest assured I won't be again. It's obvious the customer comes last at Pearson. More

I,AM VERY HAPPY WITH THE DEAL I MADE ON MY NEW CAR AND THE SERVICE. THE DEALERSHIP HAS ALWAY GIVEN ME A FAIR DEAL ON MY FRIST CAR IN 2006 AND ALSO ON MY SECOND CAR IN JANUARY 30, 2012. THE SERVICE. THE DEALERSHIP HAS ALWAY GIVEN ME A FAIR DEAL ON MY FRIST CAR IN 2006 AND ALSO ON MY SECOND CAR IN JANUARY 30, 2012. More

Brenda was great to work with ... and fun. Appreciated the assist from Bill & Marty as well. Thanks for giving the military a good financial option. We felt like Brenda was working for us. We would buy the assist from Bill & Marty as well. Thanks for giving the military a good financial option. We felt like Brenda was working for us. We would buy from her again. Thank you! More

We were a current 2005 Prius owner with over 100,000 miles on our vehicle. We were considering purchasing a newer generation Prius model. We should note that we were and are very pleased the reliability miles on our vehicle. We were considering purchasing a newer generation Prius model. We should note that we were and are very pleased the reliability and performance of our 2005 Prius but if we could get a reasonable trade on a clean 2010 we would make the trade. I contacted Pearson Toyota via the Internet and immediately received a reply from their Internet manager regarding our inquiry about one of their 2010 Prius III models they had on their lot. After a few email exchanges we set up an appointment to see the vehicle and talk about the business side of a purchase. We were very pleased in all areas. Our sales representative and Internet Manager, Ms. Robertson addressed all of our questions – technical and financial. We felt that she was very knowledgeable about the features of the Prius line and Toyota vehicles. She was courteous and friendly in her conversations as well with our price negotiations. We feel that our Prius purchase experience was very positive because of Ms. Robertson’s experience, professional bearing and desire to address our purchase needs. We would highly recommend Ms. Robertson as a Toyota representative and Pearson Toyota in Newport News, Virginia. More

Everyone we talked to was very helpful. Brenda worked with my husband over the phone and in person helping us find the car that was perfect for us at a price we could afford. She was very personable, eas with my husband over the phone and in person helping us find the car that was perfect for us at a price we could afford. She was very personable, easy to talk to, and very willing to work with us to find the perfect car to fit our needs. She even helped with our children, finding them puzzles and treats- just making sure that they were happy too which made the whole process easier for us. She was awesome to work with- even if she's a Steelers fan :) We love the new car. Thank you!! More

Service Department does not keep it's promise in allowing customer to pick service team. Instead tries to pass off to some express team where 3 people would have their hands involved w/ working with your ca customer to pick service team. Instead tries to pass off to some express team where 3 people would have their hands involved w/ working with your car. Forget it...I would rather have one person & then if there's a problem, you know who created the problem. Not going back. More

Very responsive to questions. Pricing information was accurate and timely. Took the minimum amount of time to complete the sale of the car we purchased. Carefully explained all of the features of the ca accurate and timely. Took the minimum amount of time to complete the sale of the car we purchased. Carefully explained all of the features of the car. In summary, very professional. More

I intended to buy a new Toyota Prius V with a Trade In, from Pearson Toyota. When dealing over the Internet with Brenda I found her evasive and sneaky when trying to get a Price or deal over the internet. from Pearson Toyota. When dealing over the Internet with Brenda I found her evasive and sneaky when trying to get a Price or deal over the internet. She kept insisting on inspecting my 2010 Honda Pilot Touring before she would provide other then the MSRP. I guess they have plenty of Fish out there to catch and dont need my business. More