Pearson Toyota
Newport News, VA
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Always Great Service has always been a great experience. The Service Dept is where the rubber meets the road (so to speak) for the customer....in my opinion. I h Service has always been a great experience. The Service Dept is where the rubber meets the road (so to speak) for the customer....in my opinion. I have had nothing but positive experiences with your team. More
Avalon Oil Change It's always comforting to work with Chris Guimond. He looks you square in the eye when he is speaking to you and is very professional. No doubt Pears It's always comforting to work with Chris Guimond. He looks you square in the eye when he is speaking to you and is very professional. No doubt Pearson sees him as a high caliber team member. More
Enjoyable experience Henry was very accommodating to us. He had the the car ready and waiting for us up front when we arrived. He made it a pleasant experience for us. Henry was very accommodating to us. He had the the car ready and waiting for us up front when we arrived. He made it a pleasant experience for us. More
Highlander check up. Always happy when I go to Pearson Toyota. Just drive up and someone comes out to meet you . Then I see Jeremy who I go to each time I visit. He gets e Always happy when I go to Pearson Toyota. Just drive up and someone comes out to meet you . Then I see Jeremy who I go to each time I visit. He gets everything updated and what needs to be done. He tells me how long it will take for my check up .Then I go to the waiting room which is very comfortable. There is always coffee, drinks and water. Also, some snacks. I usually watch TV or use the internet. There is a cute room for children to play or watch a video. After a while Jeremy comes to get me because my car is ready. He takes me to billing. My car is waiting and I am ready to leave. Great experience. They also have a shuttle to take you to work or wherever. This time I had and oil change, overall checkup and new tires put on. More
Very smooth purchase of a 2016 Tundra We feel very at home with the staff at Pearson. Family feeling or at least part of a elite club where you are remembered each time you return We feel very at home with the staff at Pearson. Family feeling or at least part of a elite club where you are remembered each time you return More
Always clean and fair to all They sent me a reminder that my service was due and when I called for my appointment I was given one right away when I wanted it. I took my vehicle i They sent me a reminder that my service was due and when I called for my appointment I was given one right away when I wanted it. I took my vehicle in I was met and my vehicle was inspected for damage and was escorted to to the service writer. I the went to the waiting area and in a loted amount of time the service writer came and explained that my vehicle was in good shape and explained what services were preformed. My vehicle was waiting for me. More
Purchase 2006 Jeep Grand Cherokee Little bit of a shaky start. Their detailing team got water in the engine coils that cause the engine to have issues after leaving the lot. It took Little bit of a shaky start. Their detailing team got water in the engine coils that cause the engine to have issues after leaving the lot. It took them over the weekend to get mechanics on the job, but they did fix the problem and happy with the vehicle. More
Excellent from beginning to end! The whole experience with Pearson Toyota was excellent. This was a no hassle, pleasant deal with all involved. We received fair trade in value for our The whole experience with Pearson Toyota was excellent. This was a no hassle, pleasant deal with all involved. We received fair trade in value for our car and was given the "out the door" price of the new vehicle with no problem. There was no pressure at all in the buying and financing process. Very transparent with everything, which is not always the case. More
What an enjoyable experience! We arrived "just looking" for a vehicle that we hoped to purchase after the first of the year. We were interested in a 4- Runner and we had searched m We arrived "just looking" for a vehicle that we hoped to purchase after the first of the year. We were interested in a 4- Runner and we had searched many dealerships without success. We then passed by and spotted 5 of them sitting on the lot at Pearson. As soon as we started browsing we were greeted by the sales staff. We told them that we were just looking as we wanted to make a purchase at a later date. Jonathan had approached us and asked if we had any questions or needed help in anyway. We have purchased allot of vehicles in our life and have never met a salesman that was so honest and not pushy.He devoted his time (which they were very busy at the time) and attention in knowing that we would not be making a purchase for about another 4 months. He offered to provide us with the trade in value of our current vehicle and said it would give us a good idea for when we are ready to make a purchase. The bottom line is that he offered so much help with no clue if we were ever going to return to purchase a vehicle from Pearson.I enjoyed his positive attitude and devotion in making our car purchase easy and painless. I will definitely make the trip when I am ready for another new car. Go see Jonathan if you want to work with an honest hardworking salesman. More
Fifth car purchased from Pearson Toyota The whole process was low pressure and stress free. This is our fifth vehicle purchased from Pearson Toyota and we wIll definitely be heading back in The whole process was low pressure and stress free. This is our fifth vehicle purchased from Pearson Toyota and we wIll definitely be heading back in the future for our next vehicle as well. James is great! More