Pearson Toyota

Great customer service 10 years ago we purchased our first Highlander from John Spain. When it came time to replace that car we called John again, told him what we were look 10 years ago we purchased our first Highlander from John Spain. When it came time to replace that car we called John again, told him what we were looking for, and he found us a used 2015 Highlander that fit into our budget. Our experience with Pearson Toyota, and John Spain, was very positive and we would highly recommend John and Pearson Toyota to all our friends. More

Avalon Inspection & oil change was fast Heather was polite, friendly, and kept explanations short, simple, and understandable. She described what needed to be done and presented several opt Heather was polite, friendly, and kept explanations short, simple, and understandable. She described what needed to be done and presented several options available to me. More

New purchase, trade in older model Professional, courteous and competent. No push for add-ons e.g. extended warranty, etc. Dealt originally with Jim Russo who was friendly and informa Professional, courteous and competent. No push for add-ons e.g. extended warranty, etc. Dealt originally with Jim Russo who was friendly and informative and easy to work with but subsequently my dealings were with Meghan Duffy who was also very friendly, informative and competent. She answered all of my questions and gave me a thorough briefing on the specifics of my new vehicle. All in all an excellent interchange and one which I would gladly repeat when I next am in the market for a new vehicle.... More

Excellent service, as usual I brought my RAV4 in for its 60,000 mile service. Easy drop-off, nice shuttle ride to work. Picked up later that afternoon. There was my car, clean I brought my RAV4 in for its 60,000 mile service. Easy drop-off, nice shuttle ride to work. Picked up later that afternoon. There was my car, cleaned and ready to go. Price was what I had been expecting so no surprises there. Always a pleasure dealing with Pearson. I will stop here first when I look for a new vehicle later this year. More

Big Improvements I shop around when buying a vehicle. I have never had any luck with the Newport News dealers. To my surprise my visit to Pesrson after a four year hia I shop around when buying a vehicle. I have never had any luck with the Newport News dealers. To my surprise my visit to Pesrson after a four year hiatus was one of a surprise and great change. I am no nonsense and want my salesman to know about the vehicle, at least more than I do. Anthony was the best through the entire process. I could not have been in any better hands. I appreciate honesty and a go getter and that is what impressed me. I left with a new car and the thought that I will return for my next purchase as long as the positive changes remain. More

Couldn't be beat! Jason Landen was awesome! I never felt as if he was playing games and he gave me the best deal possible. I would highly recommend this dealership an Jason Landen was awesome! I never felt as if he was playing games and he gave me the best deal possible. I would highly recommend this dealership and Jason! More

Given wrong vehicle, but resolved well Kristen and Meghan provided quality service and did everything they could to make the sale as easy as possible. I much appreciated their efforts. Th Kristen and Meghan provided quality service and did everything they could to make the sale as easy as possible. I much appreciated their efforts. There was a mix up in the actual vehicle I asked to purchase and the vehicle delivered. That was frustrating, but they were both very customer service oriented and professional in resolving the issue and getting me a car that nearly matched my desires. I recommend them both to anyone wanting to buy. Carl was professional and understood that customer satisfaction was important and did what he needed to do to assure that. Again, much appreciated. More

Kristen and Megan were very nice and helpful They gave me what I was looking for, they help us get a good deal, they were pleasant and very friendly. I recommend it to everyone They gave me what I was looking for, they help us get a good deal, they were pleasant and very friendly. I recommend it to everyone More

Very pleasant, Quick service. Heather Edwards was wonderful as always, she is very knowledgeable and a pleasure to deal with ! The service was quick and easy ! I would recommend Pe Heather Edwards was wonderful as always, she is very knowledgeable and a pleasure to deal with ! The service was quick and easy ! I would recommend Pearson Toyota for a purchase as well as service. It's a nice place with friendly employees ! More