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Pearson Toyota

Newport News, VA

3.7
597 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 597 reviews

May 27, 2016

State Inspection-Oil and Filter Change-Gasket Replacement We dropped off our 2011 Toyota Highlander for its Annual VA State Inspection. We also had the Filter and Oil changed since it was withing a few hundre More

by BigAl2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Lindsey
May 31, 2016 -

Pearson Toyota responded

Thank you for this great review! We appreciate your kind words about the entire service team. We're very happy that Heather was here to help you and treated you with the customer service we know you deserve. Thank you again and we look forward to working with you again in the future! Sincerely, Pearson Toyota Team

May 23, 2016

great friendly service always have a great experience bringing my 2009 Tacoma in for service. from the Service writer all the way to the cashier, it is a pleasant experience More

by tukaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
May 26, 2016 -

Pearson Toyota responded

We appreciate your input. Glad to hear that you are consistently impressed with the great and friendly service we offer here at our dealership. If there is anything more we can do for you please come back and see us any time! Take care! Regards, Pearson Toyota Team

May 23, 2016

Perfect! This is my 2nd new car from Pearson Toyota and I have been very happy with both my purchases. Everyone is very nice and and helpful and the purchase e More

by Pamela Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spain
May 23, 2016 -

Pearson Toyota responded

Pamela, thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy! It does not surprise us that John provided you with a great service; it is just an example of why he is such a great asset to our team. We will make sure he hears your kind words. All of us await your return; please let us know how we may be able to help next! All the best, Pearson Toyota Team

May 23, 2016

As usual, very good Service recommended is always what is required, not always what is on paper. Always a good experience. Waiting time is what is promised. Clean comfort More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
May 26, 2016 -

Pearson Toyota responded

Linda, thank you so much for this 5-star review about your service experience! We are pleased to hear that our team has consistently been providing a good experience during your visits. Our goal is to provide quality customer care, and we are glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Regards, Pearson Toyota Team

May 19, 2016

Amazing service, excellent facility Megan was amazing and made the buying process so much easier and less stressful. We were overseas when we started the buying process and once we arriv More

by Britney Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Duffy
May 23, 2016 -

Pearson Toyota responded

Thank you so much for this lovely review, Britney! We feel so grateful that you chose to come to our dealership. It's fantastic to know that Megan was able to make your car purchase incredibly easy and stress-free. If you have any questions, please don't hesitate to reach out to us again. All the best, Pearson Toyota Team

May 10, 2016

Outstanding! I have owned Toyotas for nearly 30 years, and have dealt with myriad Service Associates. Some were of the type that I refused to deal with on any fut More

by '99 Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Capps, Chris G.
May 11, 2016 -

Pearson Toyota responded

Thank you for the awesome feedback! You're right, Chris is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! All the best, Pearson Toyota Team

May 08, 2016

Routine Service Everyone at the dealership was very nice and took care of the servicing of our Camry. Chris on the Gold team was a pleasure to do business with. More

by Mike48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris on the Gold team
May 11, 2016 -

Pearson Toyota responded

Mike, we are truly grateful for this awesome review! We are thrilled that Chris was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook for service specials. All the best, Pearson Toyota Team

May 06, 2016

Satisfied Customeer All of the employees at Pierson are very cordial, explain what is being done very clearly, and upon completion of service they inform the customer of More

by Country Gal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Guimond
May 11, 2016 -

Pearson Toyota responded

We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as cordial and informative service to our guests. Please come see us for any future needs! Thanks again. All the best, Pearson Toyota Team

May 06, 2016

Every one was friendly and capable. Service was quick. Appointment was made easily. The work to be done was quickly decided. We were notified as soon as the vehicle was ready. the cashier efficiently pr More

by Adams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
May 11, 2016 -

Pearson Toyota responded

Thanks for giving us the opportunity to service your car. We are happy to hear that everything went well for you. I will pass your feedback along to our service team. Thank you again and we look forward to working with you again in the future! All the best, Pearson Toyota Team

May 05, 2016

Toyota 4Runner What an experience! I had such an amazing buying and trading experience at Pearson Toyota by K. White and M. Duffy. The whole encounter was flawless a More

by Mkwanw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin white, Megan Duffy
May 11, 2016 -

Pearson Toyota responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again or anyone you might send in the future. All the best, Pearson Toyota Team

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