Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pearson Toyota
Newport News, VA
597 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 597 reviews
August 21, 2016
Superb customer service I purchased my 2016 Toyota tundra four-wheel-drive on Wednesday. Zero hassle, superb customer service, an excellent price. They were extremely accomm I purchased my 2016 Toyota tundra four-wheel-drive on Wednesday. Zero hassle, superb customer service, an excellent price. They were extremely accommodating and worked with me in many regards. Will purchase from Pearson Toyota again More
by F18grunt
Employees Worked With
Sam Salter, Marty, Joshua
August 11, 2016
Very friendly, yet professional. I found all the experience w/ my new van purchase to be professional & met my needs. Tom Conway & our financial services officer were kind & helpful. I found all the experience w/ my new van purchase to be professional & met my needs. Tom Conway & our financial services officer were kind & helpful. More
by NurseDear
Employees Worked With
Tom Conway,
August 08, 2016
Quick service...just time to read the paper and I'm off for. Recall for seat belts. All taken care of quickly. Very efficient with my appointment and then off to spend my day on other things. Love being able Recall for seat belts. All taken care of quickly. Very efficient with my appointment and then off to spend my day on other things. Love being able to read the paper while there. More
by Judith P Letchworth
Employees Worked With
Jeff
August 01, 2016
Service as expected As a customer, I expect excellent service, and that is what I received. Heather is an outstanding service writer and makes you feel very special. As a customer, I expect excellent service, and that is what I received. Heather is an outstanding service writer and makes you feel very special. More
by CWilliams
Employees Worked With
Heather
July 28, 2016
Service on Toyota Care On long trip we needed to have required service. We were able to book a appt on line for date and time desired. Friendly staff. Great service. Bac On long trip we needed to have required service. We were able to book a appt on line for date and time desired. Friendly staff. Great service. Back on the road in about an hour. More
by Judi
Employees Worked With
Jose
July 25, 2016
Maintenance and State Inspection I had maintenance and state inspection performed. All aspects of the service were done in a very professional manner. No surprise as I have continuall I had maintenance and state inspection performed. All aspects of the service were done in a very professional manner. No surprise as I have continually received excellent service on my three cars over several years from the Pearson Toyota Team. My Toyota Team Leader, Ms. Heather Edwards is very professional and has always showed a desire for excellence in all aspects of her work, even when required her coordination on her day off. More
by Eddie Harris
Employees Worked With
Heather Edwards
July 24, 2016
Service rep was very personable. Even though my husband teasingly aggravated him he smiled and joked right back .Was there to please and do good job. Thanks Jose for great service. Even though my husband teasingly aggravated him he smiled and joked right back .Was there to please and do good job. Thanks Jose for great service. More
by Carols
Employees Worked With
Jose Garcia
July 23, 2016
Fast & efficient Pearson Toyota is the best.....fast, efficient & easy on the pocketbook. I have brought 5 Toyota autos in for maintenance over the years & have be Pearson Toyota is the best.....fast, efficient & easy on the pocketbook. I have brought 5 Toyota autos in for maintenance over the years & have been pleased with the results every time.....highly recommend Pearson Toyota More
by Fred 1932
Employees Worked With
Chris
July 23, 2016
Very comfortable and relaxing experance. No pressure. I have been dealing with this dealership for over 20 years. They have been trustworthy and reliable through out all my dealings with them. They are p I have been dealing with this dealership for over 20 years. They have been trustworthy and reliable through out all my dealings with them. They are people of their word and stand behind their product. James Davidson is a fine example how smooth the process of buying a car should be. He puts everything on the table for the customer to review. He lets the customer make up their mind and there isn't any surprises in the end. More
by Kelley1
Employees Worked With
James Davidson
July 23, 2016
Rude, Rude, Rude Sales lady was nice but manager was rude and was a bully! He didn't want my business. I was seeing if he would go down on the price of a 2014 used Sc Sales lady was nice but manager was rude and was a bully! He didn't want my business. I was seeing if he would go down on the price of a 2014 used Scion. You would have thought I asked him to cut his leg off. I got a lecture on how car dealerships don't have to lower there prices anymore. Carl Jones told me I don't have a car for you! Wow! I drove to Charles Barker Scion and bought a car and was treated like a respected customer. Should have given them a zero. More
by Upset
Employees Worked With
Celeste Cooke Sales Consulta, Carl Jones
