Pearson Toyota

Service Department You need to train your 'new' service writers in customer relations. I was told the service I was having performed took approx. an hour and ten minutes You need to train your 'new' service writers in customer relations. I was told the service I was having performed took approx. an hour and ten minutes. At the 1.5hour mark I went looking for the service writer. She said they had to run a procedure twice and mine would be next out. At the 2 hour I asked again where my vehicle was and she said it would be coming down off the rack shortly. The service writers you had before would have made a point of coming back to the customer immediately when there was a possible delay. I had to go and find the service writer twice. That's not the way to do business. Thank you. More

Fast and courteous! Friendly and professional! That's the two words to describe Pearson Toyota. I called to make an appointment to have my oil changed and tires rotated. Friendly and professional! That's the two words to describe Pearson Toyota. I called to make an appointment to have my oil changed and tires rotated. The service they give goes beyond the standard. They work to take care of your car as if it was their own car. I care about them because they care about me. More

Very nice experience We didn't visit with the intent of purchasing a vehicle on that day. Sales staff was very friendly, helpful and knowledgeable (unfortunately unlike a We didn't visit with the intent of purchasing a vehicle on that day. Sales staff was very friendly, helpful and knowledgeable (unfortunately unlike a number of local dealers). Listened to us, asked questions and made very sound suggestions. We drove off in a new (to us) Highlander. Definitely recommend this dealership More

Great Dealership Pearson Toyota Scion has friendly and professional employees; and great customer service! They know how to to treat people fairly and keep them coming Pearson Toyota Scion has friendly and professional employees; and great customer service! They know how to to treat people fairly and keep them coming back! More

Great transparent information from Kristin White and Perason I wanted to shop mainly online because of time restrictions etc., plus I knew pretty much what I wanted. I tried several other dealers and I felt I wa I wanted to shop mainly online because of time restrictions etc., plus I knew pretty much what I wanted. I tried several other dealers and I felt I was getting the run around, with vague comments like come in and we will give you the best deal, etc. Kristin lets me know what my options were for cars on the lot or an order, and was completely straight with me on pricing, price to drive off the lot, etc. She was the only one. When I complemented her on that she said her supervisors tell her to be completely transparent with the customers. That alone is enough to make me extremely predisposed to bu a car from Pearson. I trust her and I appreciate the respect as a customer. Love my new Prius V. More

Buying A New Prius Celeste Cooke greeted us at the door and asked a few questions before showing only the models that we were interested in. She provided excellent in Celeste Cooke greeted us at the door and asked a few questions before showing only the models that we were interested in. She provided excellent information from our questions. The model and color we wanted were not available and she worked with management to find a suitable model. After it arrived, she spent about an hour coaching us about the items on the dash board. More

Outstanding service from the Pearson team as usual! The service team is extremely professional in the way they take care of Pearson customers. I will definitely continue to use Pearson to service my 201 The service team is extremely professional in the way they take care of Pearson customers. I will definitely continue to use Pearson to service my 2011 Tundra. More

Great Customer Service Greg was a pleasure to work with, no stress, no pressure, let us take our time, test drove, very knowledgeable on all the vehicles. Best personality I Greg was a pleasure to work with, no stress, no pressure, let us take our time, test drove, very knowledgeable on all the vehicles. Best personality I've seen with a person working at a dealership. Will return for future purchases. Love my new Highlander More

purchased a 2017 Camry XLE Purchased a new vehicle and was treated with respect and dealt with fairly with everyone I dealt with. John Spain was excellent to work with and very Purchased a new vehicle and was treated with respect and dealt with fairly with everyone I dealt with. John Spain was excellent to work with and very helpful. Marty Teasdale gave me a fair price for my trade-in and we quickly agreed to a price. More

Outstanding customer service I had a outstanding interaction with the sales person name Gregg, he was honest and upfront and pleasant to talk to. He help me find the vehicle I pur I had a outstanding interaction with the sales person name Gregg, he was honest and upfront and pleasant to talk to. He help me find the vehicle I purchased at the dollar limit I was allowed by the credit union and at a lower percentage. More