Pearson Toyota

Very good Every person I interacted with was very polite. Lyndon was very helpful to get the vehicle I wanted at the price that worked for my budget. Toyota alw Every person I interacted with was very polite. Lyndon was very helpful to get the vehicle I wanted at the price that worked for my budget. Toyota always delivers what they advertise without pressure or games. More

Poor At Selling Down I started out looking at upgraded trucks, settled on a basic one, Was not told, until the delivery review, of the many differences in cheaper model. I started out looking at upgraded trucks, settled on a basic one, Was not told, until the delivery review, of the many differences in cheaper model. More

Great Service Again In 2012 I walked on the lot of Pearson just looking for a possible Corolla for my wife. Jaymes came out to check on me, ended up selling me a Camry o In 2012 I walked on the lot of Pearson just looking for a possible Corolla for my wife. Jaymes came out to check on me, ended up selling me a Camry on the spot. My experience with Pearson since that moment has all been top-notch. The service department is excellent and I have purchased two other cars through Jaymes, the most recent being a 2017 Forerunner. He worked the deal fast and got it within my budget. More

Acceptable The building interior could use some cleaning and painting, paint was peeling in places. Aside from the finance department, I did not feel rushed or The building interior could use some cleaning and painting, paint was peeling in places. Aside from the finance department, I did not feel rushed or pressured. The removal and cleaning of all the bits of tape and glue could have been better, especially around where the top of the windows meet the door frame. More

Friendly & ease, compare pricing Our sales person was Celeste. She was friendly, knowledgeable and helpful and not pushy. She answered our questions and made sure the cars were ready Our sales person was Celeste. She was friendly, knowledgeable and helpful and not pushy. She answered our questions and made sure the cars were ready for test drive. After the paperwork was done she took her time to explain the new car to us. We were very pleased with her and can highly recommend her. The business manager who took care of the paperwork was also pleasant to work with, no pressure at all. We took one star off because of the way Pearson handled their pricing with us. Without going into any details we started to feel somewhat uncomfortable during the process which took about 3 days. We received a better price from another dealer. Pearson matched it, thank you for that. In the end we bought the car @ Pearson because of our sales person Celeste who had put in quite some time and effort plus they matched the price. Without matching it we would have bought the car at the other dealership in Gloucester. They were very straight forward and always on the ball but again, Pearson matched the price, Celeste was a pleasure to work with and we did all our test driving at Pearson. Guess it's all about being fair. More

Great repeat experience with Pearson! I've been coming to Pearson for years for service on my Toyota Highlander. Always great customer service & my car is very well taken care. The staf I've been coming to Pearson for years for service on my Toyota Highlander. Always great customer service & my car is very well taken care. The staff is by far the best of any car dealership I've ever been to In the area. I won't go anywhere else for service! More

Professional And Friendly We brought our car in for its 15,000 mile checkup. it,s so easy because you can make an appointment. so, you can do it when it fits your schedule. We brought our car in for its 15,000 mile checkup. it,s so easy because you can make an appointment. so, you can do it when it fits your schedule. They are always friendly and helpful. More

Just what I wanted and needed I got an oil change in a timely manner, along with a list of recommended maintenance options, each priced, for my reference. No pressure or hard sel I got an oil change in a timely manner, along with a list of recommended maintenance options, each priced, for my reference. No pressure or hard sell on these items. All this is making me consider whether I want to invest this money in my older used vehicle or perhaps trade it in there at the end of the year for a new model. I am pleased, as always, with the professional service I receive her. More

Allen was awesome Allen helped us out with a great car and manager Marty made us a great deal My wife is throughly excited about her new RAV4 she got twenty years out Allen helped us out with a great car and manager Marty made us a great deal My wife is throughly excited about her new RAV4 she got twenty years out of her last one! More

friendly and courteous My car had to be towed in, and was received quickly and efficiently. They repair was diagnosed and repair scheduled,there seemed to be a long time for My car had to be towed in, and was received quickly and efficiently. They repair was diagnosed and repair scheduled,there seemed to be a long time for a part to arrive. The initial repair was completed and they recommend that the battery be replaced battery, they replaced the battery but didn't reset clock or maintain memory during the exchange. In addition, they broke trim completing the dash recall campaign and did not disclose damage to dash trim, that is unsatisfactory. It would be better if they called earlier when the car available or information needs to be relayed ot the customer. On several occasions they call after 6pm to let you know the car is ready to pick up or update the status of the repair. A call earlier in the day would be more help. Overall if find this dealership generally competent and the price is competitive with independent shops. More