Pearson Toyota

Larry Cardwell is an outstanding worker at Pearsons dealersh I trust Larry Cardwell completely with my cars. After we purchased 2 cars from Pearsons Toyota I knew I would be the one to bring them in for service I trust Larry Cardwell completely with my cars. After we purchased 2 cars from Pearsons Toyota I knew I would be the one to bring them in for service. Usually that is a dreadfully thing as a woman. But Mr. Cardwell is such a people person, as well as not being a pushie salesman. I trust him as well as he listens to me. He actually listens to me the customer! Now his approach is a real team experience. I haven't meet any others that go beyond the call of duty like he goes. As a customer I hear how he talks to the seniors (hard of hearing etc.) Larry is so respectful and thats the main reason I come to your dealership. Thank you-- Mrs. Correll . More

New Car Purchase I’d like to thank Donna, Greg Sewell, and Jason Landen for their professionalism. They were easy to work with and very patient. I feel confident tha I’d like to thank Donna, Greg Sewell, and Jason Landen for their professionalism. They were easy to work with and very patient. I feel confident that I received the best service in my selection. I made some new friends, felt welcome to come back any time I need assistance, and I bought a new car too! I will definitely recommend my family and friends to them for assistance.Thanks guys, excellent work! More

New car purchase A most pleasant and knowledgeable salesman. He was very flexible in our search for a replacement vehicle and offered helpful suggestions. He was great A most pleasant and knowledgeable salesman. He was very flexible in our search for a replacement vehicle and offered helpful suggestions. He was great to work with and has been the salesman on our last three vehicles. More

One thing was missed in 60 K service I asked the service writer to remove and save the driver's side windshield wiper insert that I had replaced two weeks before my visit to Pearson, but I asked the service writer to remove and save the driver's side windshield wiper insert that I had replaced two weeks before my visit to Pearson, but I could not find the insert in the car so must assume that my request was forgotten. Thanks for the personalized service. More

Excellent Service Extremely courteous, helpful and professional service. Larry took the time to thoroughly explain the issues needing to be serviced on the vehicle. E Extremely courteous, helpful and professional service. Larry took the time to thoroughly explain the issues needing to be serviced on the vehicle. Excellent customer service has always been provided whenever needed. Kindness as well as expertise is the key to great service. More

Met the requirements for service. A 3 star rating for average service. My car needed a 30,000 mileage service which included the basic oil, fluid top off, and inspection. There was an A 3 star rating for average service. My car needed a 30,000 mileage service which included the basic oil, fluid top off, and inspection. There was an inspection for free on the service page so it was interesting that i paid labor for that charge. My car (new in 2015 with only 30,000 miles on it ) needed tires which was quite aggravating and the dealership offered no price deal on the tires but noted recommending $1,200 to replace all of them which is extremely high if you are familiar with the price of tires. There is always someone offering tire deals so to pay more than full price is rediculous. Also, when i got my car back, there was no cover mats on the floor or seat and the old sticker was still in the windshield with the old mileage on it and never replaced. I guess i'll go to the dealership in Williamsburg next time for a service. Its not like there is a shortage of dealerships to choose from. More

Best car buying experience ever! I worked one on one with Shannon Santiago trying to find the best car for my family and I! She worked hard for 2 weeks working out the kinks to make s I worked one on one with Shannon Santiago trying to find the best car for my family and I! She worked hard for 2 weeks working out the kinks to make sure the payment was where we needed it to be. She is amazing! Sam Salter was my salesman and he is so polite and professional, overall great to do business with! He also went out of his way to make sure the things I left in my old car were put away for me to get later! We signed all the paperwork with James Roth, hands down the best finance manager I have ever worked with! Thanks for the great experience!! More

Service Very helpful. Recommended the brakes be changed but explained it did not need to necessarily be done on this service. Appreciated this and had the rea Very helpful. Recommended the brakes be changed but explained it did not need to necessarily be done on this service. Appreciated this and had the rear brakes changed. More

As usual professional service. Service personnel were courteous and professional as always. Same for the Parts Department and Cashier personnel. Especially comfortable customer wa Service personnel were courteous and professional as always. Same for the Parts Department and Cashier personnel. Especially comfortable customer waiting lounge. Loved the beverages and snacks. More

Excellent experience Pearson made my unique search for a new Tacoma with a manual transmission easy and a pleasure. Amir Wallace made sure I found what I was looking Pearson made my unique search for a new Tacoma with a manual transmission easy and a pleasure. Amir Wallace made sure I found what I was looking for and made every step of the process a pleasure. He was great with everything from discussing features of the vehicle to purchase options and vehicle pickup/delivery. He did an awesome job. I will look to him again the next time I'm interested in a Toyota. More