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Pearson Toyota
Newport News, VA
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"Such an easy experience and stress free" My husband and I just went to see a Prius Prime last Friday. Nigel Birch knew everything about the car. He was very professional and spent a lot of ti My husband and I just went to see a Prius Prime last Friday. Nigel Birch knew everything about the car. He was very professional and spent a lot of time with us. In the end we bought the car that day and picked it up in 3 days. Nigel had all the knowledge to navigate all the paperwork with the purchase and our trade in of our old car. He provided a car loan for us while the new car was prepped. On the day of the new car pick up, he helped us with all the electronics and made sure we were comfortable driving it off the lot. In end we were very happy and will feel comfortable calling him again with questions. It was the easiest car buying experience we have had ever. I have already recommended Pearson Toyota to some friends. More
Great Experience My recent car buying experience with Pearson Toyota could not have been better. Rich and Marty were both extremely helpful and made sure that we got e My recent car buying experience with Pearson Toyota could not have been better. Rich and Marty were both extremely helpful and made sure that we got exactly the vehicle with all of the options that we wanted. At no time did I feel pressured or that I was inconveniencing them. We will definitely be back when it is time to purchase our next vehicle!! More
Pleasant Experience My experience working with Jaymes was excellent. He was very professional, knowledgeable, answered all of my questions in a timely manner and delivere My experience working with Jaymes was excellent. He was very professional, knowledgeable, answered all of my questions in a timely manner and delivered everything he promised. The vehicle was ready, on time and the entire transaction was very efficient. I would definitely recommend this person and this dealership. More
10K Service I came in yesterday for 10k service on my Tacoma and I gotta say the experience was pleasant. Jeremy was very friendly and welcoming throughout the ap I came in yesterday for 10k service on my Tacoma and I gotta say the experience was pleasant. Jeremy was very friendly and welcoming throughout the appointment. I didnt pay attention to how long I was there but it must have been an hour so fairly quick for getting service maintenance. Also, while I was there I noticed Jeremy coming in and out of the waiting area to tell other customers about how service went with their vehicles and I gotta say I was impressed with how professional, friendly and knowledgable he was. Kudos! More
Professional and helpful The Pearson team wasn't in a hurry to make a sale. Instead they were concerned with me finding the right truck and took the time to explain features. The Pearson team wasn't in a hurry to make a sale. Instead they were concerned with me finding the right truck and took the time to explain features. Competitive pricing and a "can-do" attitude will bring me back and recommend them to my friends. More
Professional and nice They explain what was going be done and where very professional and fast on getting the job done. The waiting area was very clean, and so was the chil They explain what was going be done and where very professional and fast on getting the job done. The waiting area was very clean, and so was the child area. More
Never going back They lost my business for sales awhile back but the service department was still doing a ok job till the other day. I had an appointment at 10 for a They lost my business for sales awhile back but the service department was still doing a ok job till the other day. I had an appointment at 10 for a basic oil change and to check a tire. I arrived a couple minutes prior to appt time and like normal I went in to see the service person and was left standing there for almost 15 minutes before anyone came to help me. Then 3 hours later they came and said I had a nail in the tire and if I wanted fixed. 3 hours for a basic oil change and to repair a tire is just crazy. Guess I will have to try my luck somewhere else now. More
Best new car shopping experience ever Greg Sewell met us in the parking lot, listened carefully to understand our needs and desires, showed us several cars and helped us find the exact mat Greg Sewell met us in the parking lot, listened carefully to understand our needs and desires, showed us several cars and helped us find the exact match for our needs. He walked us through a variety of loan options to meet our needs, in a very open, frank and transparent process. He gave us a very competitive price without the endless haggling that is so common, and did his best to get us the top value possible for our trade-in. We have purchased about 15 cars over the years, and Greg was the best we've ever encountered -- head and shoulders better than the other dealers we visited in connection with this purchase. More
Very happy Pearson Toyota has a great environment when you first walk in. I spoke with Alyx before coming in. Very nice and professional young lady. She took her Pearson Toyota has a great environment when you first walk in. I spoke with Alyx before coming in. Very nice and professional young lady. She took her time and was patient with me to make sure all of my questions were answered before coming in. You don't come across many people in the car business that our honest from the get go and actually listen to everything you have to say. Lyndon was also great and showed me everything on the vehicle and finished the paperwork. If you're looking for a dealership that will have you 100% happy when leaving, go see Alyx at Pearson Toyota. Thank you to Alyx, Lyndon and Pearson for the best car buying experience I've ever had. More
Good repairs We have always had good service from Pearson's on our Prius which is why we always use them for all our repair and maintenance needs. We have always had good service from Pearson's on our Prius which is why we always use them for all our repair and maintenance needs. More