Pearson Toyota

Superior Customer Service Overall my experience with Pearson Toyota was GOOD. The Sales Consultant, Anthony Ray provided superior service. He worked very hard to earn our bus Overall my experience with Pearson Toyota was GOOD. The Sales Consultant, Anthony Ray provided superior service. He worked very hard to earn our business. He answered all of our questions very truthfully and professionally. It was indeed a pleasure working with him. I was somewhat concerned about the manner in which the Business Office handled my "deposit" but that was cleared up and of no fault of Mr. Ray's. I would recommend Anthony and Pearson Toyota to all of my family and friends. D. Hayes More

We love our new car! My husband and I came to buy a new car, we had our 2 year old with us. We were dreading this visit. It took all day because of choosing the right car, My husband and I came to buy a new car, we had our 2 year old with us. We were dreading this visit. It took all day because of choosing the right car, dealing with trade in details, etc. Carlanda, Shannon, Jackie and finance manager, John, made this experience seem way less stressful than it actually was. We left feeling like a part of the Pearson Toyota family. We are so happy with our 2018 Rav4 hybrid! Thank you to those 4 for helping us!!! More

Excellence in Sales and Service at Pearson Toyota, Newport N Pearson Toyota Newport News is the finest: responsive, competent, and cost effective. The staff inspires and merits trust because of their high standa Pearson Toyota Newport News is the finest: responsive, competent, and cost effective. The staff inspires and merits trust because of their high standards of customer service and satisfaction. More

Outsanding Service I finally decided to stop spending money in repairs on a very old car.. I felt intimidated about the whole shopping for a newer car idea. A co-worker I finally decided to stop spending money in repairs on a very old car.. I felt intimidated about the whole shopping for a newer car idea. A co-worker said " try Pearson". I did , and I am so happy I did. This is where the most pleasant sales person named Carlanda began the most dreaded process of the application and looking at cars.with me. I explained to Carlanda how unsure I was feeling about my ability to get approved, how much I dreaded this entire process. Carlanda reassured me that everything would be fine. She showed me vehicles within my desired price range, all the while I kept expressing my uncertainty of being approved. She remained professional and attentive to my craziness. There was also Anthony, who was unaware of what Carlanda had to deal with when I walked into the dealership.. He was supportive to his co-worker and calming to me with his smile and bubbly smile.. I began to calm my nerves. The sales manager Shannon and James in finance were also very pleasant . Everyone I dealt with was professional, pleasant and smiled . I felt like I was the only customer in the entire showroom. The easiest car buying experience in forty years of purchasing vehicles. This team that you have at this location is awesome beyond words. I am so thankful to Carlanda and everyone that I met . More

75K service for 2009 Sienna Everything was good from intake, to discussion of service required with maintenance rep, to the length of time require to accomplish the service. All Everything was good from intake, to discussion of service required with maintenance rep, to the length of time require to accomplish the service. All employees were helpful and friendly. Only issue, and it is not a big one, was the fact that I was asked for ID when presenting my credit card payment. That at least used to be prohibited by law. I complied, but not many other places ask for your ID when you pay with a credit card. Small thing, but overall service was outstanding. More

Amazing!! Everyone was awesome, the overall professionalism of the entire staff was amazing. They were friendly and easy to talk to, with no one making me feel Everyone was awesome, the overall professionalism of the entire staff was amazing. They were friendly and easy to talk to, with no one making me feel pressured to purchase something I didn't want. But I must single out two awesome gentleman, Ron and Greg!!! They were tons of help, funny, and were really helpful when it came to picking out the perfect vehicle and I cannot thank them enough. I LOVE MY NEW CAMRY !!!!! I will be sure to send everyone I know looking for a vehicle to Pearson in Newport News just because I know they will get the best deal and a vehicle they will love. More

Great Sales staff making real efforts to serve the customer. My wife and I were looking for a 2018 Avalon XLE with very few left available at the end of the year. We met with Greg Sewell, Sales Manager at Pearso My wife and I were looking for a 2018 Avalon XLE with very few left available at the end of the year. We met with Greg Sewell, Sales Manager at Pearson Toyota NN, VA. who took time attempting to locate one for us but in the end could not get his hands on any as the dealerships that still had those cars locked them up in reserve. Greg then handed us a list of those competitive dealerships so we had an opportunity to contact them directly. That's a salesman more interested in the customer than his own sales numbers. Thanks Greg. I won't be driving to New Jersey to make a deal, but I won't forget your assistance in giving us that option. I will send anyone I know looking for a Toyota your way. More

Empty promises I purchased a 2017 tacoma a week ago. My sales man was very nice. It was late sunday when i purchased so we were a bit rushed. On my way home i notice I purchased a 2017 tacoma a week ago. My sales man was very nice. It was late sunday when i purchased so we were a bit rushed. On my way home i noticed a small star crack in the window and further inspection when i got home showed a nail in the tire. I contacted my sales agent who was super nice and said bring it back tuesday. Tuesday moring at 945am i arrived. Theu stated they wod detail the truck, look at windshield and after looking at the tire, the service man said it needed to be replaced. They even gave me a rental up until 4pm. Im so impressed at this point. Well 4pm rolls around and i havent heard anything so i go back to dealership. My car has not been detailed, windshield never looked at and nail was pulled out the tire and not patched or replaced. Now i have to buy a brand new tire. If you tell someone these items will be addressed they need to be addressed. So after spending 36k there, i now have to file a insurance claim to fix windshield and buy a brand new tire because it has a leak in it and i have to keep filling kt with air. I am not impressed with broken promises. if theu never intended to fix the tire or windshield thats fine but they should not have told me they would, same with detailing. More

Pleasant Experience I visited not looking to make a purchase but did know what car model I wanted and had my finances straight. An offer was made well under my set thres I visited not looking to make a purchase but did know what car model I wanted and had my finances straight. An offer was made well under my set threshold and covered everything I desired. I left that night with a new car. More

Ron and the entire Pearson Team are the best! This was my first experience buying a new car, which I didn't think was in the cards for me at the time. It's less than 4 months later and I'm still t This was my first experience buying a new car, which I didn't think was in the cards for me at the time. It's less than 4 months later and I'm still thrilled that Ron made this possible. Ron is a very open and honest person. He took so much extra time to help me find answers for all my amateur questions and track down the exact interior/exterior pairing I was looking for. Pearson got me financing, an affordable monthly payment, and a warranty that makes every worry dissapear. By the time I was finishing the closing paperwork, snow had begun to accumulate outside. So they gave me the keys to a Tacoma to drive home in the storm, then delivered my car the next day to me at work! The work environment here is professional, yet playful. Thanks Ron for making a usually stressful process so easy and unintimidating. I've since recommended Ron to friends who are now proud members of the Pearson family as well. More