Pearson Toyota

Always mind and courteous It is so nice to feel like you are a priority when it comes to customer service. They really take care if you at Pearson. It is so nice to feel like you are a priority when it comes to customer service. They really take care if you at Pearson. More

Alignment without Spec Sheet It was good that my car was ready when my wife went to pick it up. It was my first time taking my SUV there for an all wheel alignment. No explanati It was good that my car was ready when my wife went to pick it up. It was my first time taking my SUV there for an all wheel alignment. No explanation was given to her about the status of the service/alignment. I was expecting a before and after alignment spec sheet denoting how much correction was done and comments regarding tire wear relative to alignment seen/corrected. I called, late afternoon Friday and left voice message with the female service advisor with the gold team and have yet to receive a return call. She did a good job getting me scheduled on the day & time I needed. I may recommend the service center above avg. based on follow-up. More

Very good Customer since 1997 and always experiencing good service, always getting a call if something additional needs to be done and having the vehicle ready Customer since 1997 and always experiencing good service, always getting a call if something additional needs to be done and having the vehicle ready when promised. More

broken sun visor Pearson special ordered my sun visor without having to pay for it in advance if I scheduled an appointment for the repair. Got the repair done the ne Pearson special ordered my sun visor without having to pay for it in advance if I scheduled an appointment for the repair. Got the repair done the next week. arrived a little early and was actually paying the cashier 10 minutes after my scheduled appointment time.! Silver Team manager Jeremy was polite and informative. the only reason I didn't give this a five star was because the young man who was doing the intake paperwork never said a word to me while I was waiting, even after he finished the car ahead of me. He finally came back out and took my info, but it would have been nice if he acknowledged my and told me what the intake procedure was.The rating below refers to jeremy wolfe, not the intake guy. More

Charged for nothing Very bad customer service rude service advisor! Stephanie Landry. They charged me for the inspection fee even it was rejected already, while I did th Very bad customer service rude service advisor! Stephanie Landry. They charged me for the inspection fee even it was rejected already, while I did the inspection elsewhere easily! More

Warranty work! My 2018 Toyota RAV4 had plastic deformed on the top of the third brake light molding. They ordered the parts. I made an appointment and that same day My 2018 Toyota RAV4 had plastic deformed on the top of the third brake light molding. They ordered the parts. I made an appointment and that same day my ride was ready to go! The Gold Team has always taken care of my service issues! More

25% upcharge Asking how they explain the 25% upcharge resulted in my being told that I shouldn’t have seen the actual estimate from service and that I was too stup Asking how they explain the 25% upcharge resulted in my being told that I shouldn’t have seen the actual estimate from service and that I was too stupid to understand. No feedback while days long repair was being done. No rental car or loaner car offered until it was too late to matter. Cashier would not accept check plus credit card for payment. (POLICY= only accept CASH + credit card.) if you have a $30,000+ car you will be treated with respect; if you have an “old’ Toyota, and have a 30 year record with Denbigh/Pearson, you are a flea biting their necks. More

I would and have already recommend this dealership! I was hesitant coming in but Anthony and Greg took my stress away. They didn't put any pressure on me and let me make the choices. Thanks Guys!! I was hesitant coming in but Anthony and Greg took my stress away. They didn't put any pressure on me and let me make the choices. Thanks Guys!! More

Awesome dealership! The Pearson dealership is heads above all other dealerships! From the initial greeting, during the sale, and after the purchase, their treatment was The Pearson dealership is heads above all other dealerships! From the initial greeting, during the sale, and after the purchase, their treatment was amazing!!! I felt like a queen! Greg Sewell was extremely helpful and Sam Saulter knocked it out of the park! Thank you Pearson Toyota for offering me an experience of a lifetime! More

Great Service Writer I visit a lot of dealerships across the country...Marcus gave me the best service I have had in a long time. Keep up the great work!! I visit a lot of dealerships across the country...Marcus gave me the best service I have had in a long time. Keep up the great work!! More