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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,908 Reviews
Call Service Center (352) 622-4111

3,908 Reviews of Pearson Nissan Of Ocala - Service Center

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July 24, 2023

the service was great as aways but the car big disapointent i will not buy another i have had nissans from 1980 More

by GALLGHR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the review! We appreciate your continued support and apologize if there was any disappointment with your recent purchase. If you have any specific concerns or feedback, please feel free to reach out to us directly. Have a great day!

July 23, 2023

I appreciate how they took the time to text me important details about my car that needed attention. More

by DSANDERS352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
Report | Print
Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Thank you for your kind words! We are delighted to hear that you appreciate the effort we put into ensuring you are well informed about your car's condition at Pearson Nissan of Ocala! Our main priority is to provide excellent customer service and keep you safe on the road.

July 23, 2023

Very efficient and thorough service. Xxxxxxx x x x f s h thank you. Will return again More

by LAMBPOST2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Collins
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

We really appreciate you taking the time to leave Pearson Nissan of Ocala this awesome review, thank you!

July 23, 2023

Isaac is hands down one of best Service Reps I ever had. He is attentive, a great communicator, and gets you in and out as quickly as possible. I highly recommend. More

by Tammy M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Pearson Nissan Of Ocala responded

Hi Tammy! Thank you so much for the kind words about Isaac! We're glad to hear that he provided you with exceptional service. We appreciate your recommendation and look forward to assisting you in the future at Pearson Nissan of Ocala. Have a great day!

July 23, 2023

Great service. Pleasant service representatives. Clean showroom and facilities. Nice waiting room, snack and beverage area. More

by VASCONY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the great review! We're happy to hear that you had a great service experience at Pearson Nissan of Ocala. We appreciate your business and shall see you on your next visit! Safe travels!

July 23, 2023

I have taken several surveys since my car service. It’s apparent you want a different outcome. Read the prior two. More

by KATHYS.BENTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Kathy, thank you for taking the time to provide your feedback. We appreciate all customer input as it helps us improve our services. If there is anything specific you would like to discuss or any issues that need addressing, please don't hesitate to reach out directly. Thank you! - Nia Orona - Owner Loyalty Manager - (352)622-4111

July 23, 2023

Service advisor recommended over $3000 in “needed” service that was completed 20,000 miles ago. Attempted to rip me off for a lot of money. More

by CIJIMATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary McQuaig
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Pearson Nissan Of Ocala responded

We apologize for any inconvenience or misunderstanding you experienced during your service visit. We never intend to recommend unnecessary services or overcharge our customers. I would like to personally assist you with this matter and address your concerns. Please contact me at your earliest convenience so that we can discuss this further. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

July 23, 2023

Excellent customer service, was quick to get my vehicle in for service and didn't take long. Very courteous people.. More

by MAM1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the positive review! We're pleased to hear that our team at Pearson Nissan of Ocala provided excellent customer service and got your vehicle in quickly. We appreciate your kind words and hope to see you again!

July 23, 2023

Zach is an awesome Service Advisor and the reason I come back . Fast and efficient! More

by BOB.WITTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the 5-star rating! We're delighted that Zach provided you with great customer service during your visit. We'll see you next time!- The Pearson Nissan of Ocala Team

July 23, 2023

They did well and kept in contact with me during the time they serviced my vehicle until the time they were done. More

by diondrapinckney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Pearson Nissan Of Ocala responded

Diondra, thank you for taking the time to leave us a review. We're glad to hear that our team kept in contact with you throughout the service process. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you! - Nia Orona - Owner Loyalty Manager - (352)622-4111

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