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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.5
3,571 Reviews

3,571 Reviews of Pearson Nissan Of Ocala - Service Center

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April 14, 2024

Minor issue taken care of by the service dept, I was in and out in about 30-40 minutes. Everything went very well.... More

by LJWEDDINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Pearson Nissan Of Ocala responded

It's great to know that our service department at Pearson Nissan of Ocala was able to resolve your issue quickly and efficiently. Thanks for sharing your experience!

April 13, 2024

Zach was great to deal with from the phone call to set the appointment to the handling of our "third-party" warranty claim to the repair of the tire. More

by JOECARTERENTERTAINMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Pearson Nissan Of Ocala responded

We're glad to know that Zach was able to provide you with a great experience from start to finish at Pearson Nissan of Ocala. Thanks for trusting us with your warranty claim and tire repair!

April 13, 2024

Issac always goes out of his way to take care of us, thanks Issac!!! Great hob More

by DENNISRINDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Pearson Nissan Of Ocala responded

Thank you for rating Issac and Pearson Nissan of Ocala five stars, Dennis! We'll see you next time!

April 13, 2024

Isaac was awesome! I'm sure the person doing the labor was too, but Isaac was really there for me. I came in because my air conditioner was not working properly and it' More

by mandy.millender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Pearson Nissan Of Ocala responded

Hi Mandy, we're great to know Isaac was able to assist you effectively at Pearson Nissan of Ocala. We're glad your air conditioner is working properly again and that you could enjoy a cool ride home from Universal with the kids! Safe travels!

April 12, 2024

Great service and good communication willing to help any way they can willing to get great deals. More

by RONALDHAMILTON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Pearson Nissan Of Ocala responded

Hi Ronald, we're wonderful to hear that you received great service with good communication and that our team was willing to help in any way at Pearson Nissan of Ocala! Safe travels!

April 12, 2024

Been dealing with Pearson since I purchased the vehicle. I usually have a morning appt & wait, no shuttle is used. Why no donuts? Chips do not go with coffee that is offered. Bring back the donuts. The More

by lmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SHERMAN - SERVICE TECH - 5 STAR EMPLOYEE
Apr 16, 2024 -

Pearson Nissan Of Ocala responded

We appreciate your feedback and suggestions about our customer lounge. Thanks for sticking with us, we're here to make sure you have a comfortable experience next time around. Please don't hesitate to reach out if you have anything else to share. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

April 11, 2024

At todays visit it was Professional and fast I will be back for more service More

by MYESHAMCLEMORE.MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Pearson Nissan Of Ocala responded

Thank you for giving our Pearson Nissan of Ocala team the opportunity to earn your business! We look forward to seeing you again in the future!

April 09, 2024

This was literally the worst experience I ever had with a dealership. I wouldn’t recommend to my enemy. More

by Amh022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Collins
Apr 10, 2024 -

Pearson Nissan Of Ocala responded

We're sorry to hear about your experience. It's our goal to provide a positive and seamless process for all of our customers, so it's disappointing that we didn't meet those expectations with you. We'd appreciate the opportunity to learn more about what happened to improve moving forward - please feel free to reach out directly if you're comfortable doing so. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

April 08, 2024

CRISTINA IS MY GIRL EVERY TIME. CAME IN FOR A FLAT REPAIR AND SHE GOT ME RIGHT IN AND I HAD MY VAN BACK IN AN HOUR. AWESOME AS ALWAYS!!! More

by CLANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Pearson Nissan Of Ocala responded

We're so glad to know that Cristina was able to assist you promptly and efficiently at Pearson Nissan of Ocala. We appreciate your feedback, and we'll be sure she gets the recognition she deserves!

April 07, 2024

Excellent service as always. Vanessa a real asset. Everyone knows their job, all questions answered. More

by JANDRHO81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Pearson Nissan Of Ocala responded

Thank you for your loyalty and shoutout to Vanessa at Pearson Nissan of Ocala! We look forward to serving you again in the future. Safe travels!

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