Pearson Nissan Of Ocala - Service Center

Great Service! Thumbs Up! My Rogue looks perfect. The body shop did a great job on fixing the scratch and David had my Rogue sparkling clean when I picked it up. Thumbs Up! My Rogue looks perfect. The body shop did a great job on fixing the scratch and David had my Rogue sparkling clean when I picked it up. More

Great job Isaac is incredible. He took great care of my car and me. He shares information without being pushy. He’s an asset to your company Isaac is incredible. He took great care of my car and me. He shares information without being pushy. He’s an asset to your company More

Always friendly service. Love coming to Pearson for service. Been going there for years.. service is great and prices aren't bad. Make your appointment with Al Jay in service Love coming to Pearson for service. Been going there for years.. service is great and prices aren't bad. Make your appointment with Al Jay in service department. Always has a smile and great attitude. More

Steering Issue with my 370Z Was able to get the vehicle evaluated and fixed the next day because they had to order a part and was provided with a ride. Was able to get the vehicle evaluated and fixed the next day because they had to order a part and was provided with a ride. More

Satisfied to be a Nissan owner Friendly helpful staff with lots of product knowledge. Very helpful of educating me of the concern I was having with my vehicle. I will definitely ret Friendly helpful staff with lots of product knowledge. Very helpful of educating me of the concern I was having with my vehicle. I will definitely return to the dealership for all my service needs More

Service Experience I brought my car in to have a tire fixed. I had picked up a nail and the tire was losing air. I did not have an appointment. I mentioned that the foam I brought my car in to have a tire fixed. I had picked up a nail and the tire was losing air. I did not have an appointment. I mentioned that the foam around the windshield was bulging out and wanted them to look at it. I said I would make an appointment to come back and have it fixed if necessary. I waited a long time, 90 minutes, without contact and felt it was a very long time to fix a tire. I asked a staff member who came into the lounge if he could check for me. He graciously did and returned to say that it was being washed and would be ready soon. When it was done, I found out that they had not only fixed the tire but also made the dashboard repair, so I did not have to return at another time. I was very pleased with that service. I would recommend better communication, however, as I was getting irritated when I thought they were only working on the tire. More

Poor customer service Very disappointed at the quality of customer service at this location;rude. In addition, they failed to provide a multi-point inspection to inform me Very disappointed at the quality of customer service at this location;rude. In addition, they failed to provide a multi-point inspection to inform me of my Nissan’s current state and if there is anything that needs attention. I depend on this report to maintain my vehicle in the best condition possible. This was my first visit to the Nissan dealership in Ocala. However, I have owned Nissan vehicles my whole adult life and have serviced them at many different Nissan locations nationwide. The Ocala location so far has been the least friendly and the least thorough of them all. Developing good care definitely reflects how I, or anyone else will feel about trading in and purchasing from you. I’d say they need to put more emphasis on good quality customer service in the service department so that customers can be confident in knowing they are taken care of even after purchasing a vehicle from them; definitely need to step it up a notch. More

No add ons Simple and quick. Al Jay did a good job Not much else to say . Could have got us for a new belt since it was time but checked it and still was good Simple and quick. Al Jay did a good job Not much else to say . Could have got us for a new belt since it was time but checked it and still was good More

Oil change and put no oil in my car Went for an oil change and two days later car was acting funny so I took it to my dealer in Tampa. There they noticed NO oil leak and NO oil in my car Went for an oil change and two days later car was acting funny so I took it to my dealer in Tampa. There they noticed NO oil leak and NO oil in my car. When they drained it only 1/3 quart of oil was in my car. I called service manager that day and spoke with him. Haven’t heard back since and and have called back and left maeesage. This is unacceptable. More

Great service manager I went in for warranty work. The service manager worked very hard with the insurance company to insure the repairs were made without any additional c I went in for warranty work. The service manager worked very hard with the insurance company to insure the repairs were made without any additional cost to me. More