Pearson Nissan Of Ocala - Service Center

Excellent Service I drove into the drop off area, went into Isaac Velazquez's area, he took my information and told me it would be an hour. I went into the customer wa I drove into the drop off area, went into Isaac Velazquez's area, he took my information and told me it would be an hour. I went into the customer wait area, had coffee and a donut and did some studying. An hour later they told me the update to the backup video was completed. I got back to my car and drove away. More

Oil change First visit to This dealership. Quick service. Helpful, friendly staff. Nice clean waiting area with drinks and snacks. Completed as promised. Car was First visit to This dealership. Quick service. Helpful, friendly staff. Nice clean waiting area with drinks and snacks. Completed as promised. Car wash is a bonus! More

I would return This place has a great environment. Very willing to accommodate the customer. A free car wash and vacuum with every service. Great staff!!! Good qual This place has a great environment. Very willing to accommodate the customer. A free car wash and vacuum with every service. Great staff!!! Good quality work. More

Through and courteous Had to have service. I was there an hour early for my appointment and had to wait 3 hours for my car. They did a great job and very nice. Had to have service. I was there an hour early for my appointment and had to wait 3 hours for my car. They did a great job and very nice. More

Service/Repairs Where to begin!!! Back in 2015, I had purchased a brand new 2015 Nissan Frontier Desert Runner Edition, and absolutely loved that truck!!! Unfortunate Where to begin!!! Back in 2015, I had purchased a brand new 2015 Nissan Frontier Desert Runner Edition, and absolutely loved that truck!!! Unfortunately, in 2017, I was involved in an accident, in which, the insurance company ended up totaling it out. Whenever I would take my truck in for service, I had nothing but excellent and positive outcomes dealing with the service advisors. When I purchased my 2017 Jeep Patriot Sport, I had purchased it from a subsidiary of Pearson Nissan, called AutoMax, and even purchased an extended warranty. Well, my dealings with the service personnel, whenever I've brought my vehicle, the 2017 Jeep Patriot Sport, into the shop, have been both negative and positive, being more on the negative side. For example, literally and no exaggerations, every single time I tried to contact, "call", I could never get anyone to answer the phone, let alone return any of my calls or messages. I physically had to drive to Pearson Nissan dealership/service shop to get any updates/status on my vehicle. Another instance, is after Pearson Nissan had already completed the work on my Jeep, which took about a little over a week, Pearson Nissan didn't even bother checking the issue, for which I had brought my Jeep in to be checked. I was very, very specific about what needed to be checked, which was the CV axle on front drivers side. Well, they did not attempt to check the CV axle, but instead replaced both left and right front struts and bearings, along with the fuel pump assembly. Due to Pearson Nissan not checking my CV axles/joints, it caused my driver's side front CV axle to go out roughly 3wks after Pearson Nissan replaced the front struts and bearings, so there goes more money and time without my vehicle. For Pearson Nissan to fix/replace the CV axle, it took them another 5 days to complete. Another issue, that legitimately perturbed me, was the fact that I paid for an extended warranty on my 2017 Jeep Patriot Sport, and that I had taken my vehicle into the shop at Pearson Nissan for problems with the steering. The technicians stated that there was nothing wrong, so therefore I feel like they intentionally waited until my extended warranty ran out so they could get more profit/money. More

Oil change Al J explains everything, very kind and helpful. Highly recommended... Would suggest your service dept to other people. Even looking to purchase a n Al J explains everything, very kind and helpful. Highly recommended... Would suggest your service dept to other people. Even looking to purchase a new vehicle in the future. More

Excellent Customer Service I could take my car for an oil change anywhere. However, I bring it to Pearson Nissan Service Center for the excellent customer service. AJ Icalla a I could take my car for an oil change anywhere. However, I bring it to Pearson Nissan Service Center for the excellent customer service. AJ Icalla always goes tge extra mile with a smile. He's an asset to the company. More

Awesome Wow, great service and customer service. Greeted upon arrival, knew why I was there and how to pronounce my name.... unlike the "other" Nissan dealer Wow, great service and customer service. Greeted upon arrival, knew why I was there and how to pronounce my name.... unlike the "other" Nissan dealer we had been going to. Al Jay was great... kept me apprised of progress on work and explained everything completely. We'll be back! More

Oil change Very reasonable price for my oil change! Actually even cheaper than the quick stop places! George was my service guy and he was polite and nice and di Very reasonable price for my oil change! Actually even cheaper than the quick stop places! George was my service guy and he was polite and nice and didn’t try to trick me into thinking I needed more done to my car like so often happens when a girl comes in without her husband! Thank you! More

Responsive I’ve been using this service center for 8 years. During this time they have responded with positive changes in response to my comments. They have alwa I’ve been using this service center for 8 years. During this time they have responded with positive changes in response to my comments. They have always been professional and technically competent. They have taken effective corrective action to improve access to service scheduling and communication! More