Pearson Nissan Of Ocala - Service Center

First time We just moved from NY and this was my first time at Pearson. I wasn't sure where to go. Everyone was very helpful. After Jimmy checked me in he showed We just moved from NY and this was my first time at Pearson. I wasn't sure where to go. Everyone was very helpful. After Jimmy checked me in he showed me where the waiting room was and that he would come get me when my car was done. The building was so clean and beautiful. Jimmy was fantastic and I will request him when I come in next time. Florida is my new home and Pearson is my new place to take my Murano!! More

Service review Isaac was very helpful and always gives me the best advice. He doesn’t look to do more than is needed. He tries to solve the problem without running Isaac was very helpful and always gives me the best advice. He doesn’t look to do more than is needed. He tries to solve the problem without running up the cost. More

Oil change and safety inspection I made an appointment and was greeted upon arrival. My car was completed with limited wait time and I was treated with a car wash. However, I would I made an appointment and was greeted upon arrival. My car was completed with limited wait time and I was treated with a car wash. However, I would have paid to have the inside vacuum. Great day! More

Excellent Service I drove into the drop off area, went into Isaac Velazquez's area, he took my information and told me it would be an hour. I went into the customer wa I drove into the drop off area, went into Isaac Velazquez's area, he took my information and told me it would be an hour. I went into the customer wait area, had coffee and a donut and did some studying. An hour later they told me the update to the backup video was completed. I got back to my car and drove away. More

Nissan Pearson of Ocala I'm giving this rating because you have one of the BEST employee in the service area, and is Al Jay, he is very responsible and attentive. He always t I'm giving this rating because you have one of the BEST employee in the service area, and is Al Jay, he is very responsible and attentive. He always treat every customer with a smile and explains every single problem that your car has. Your dealer needs more employees like him. More

I would return This place has a great environment. Very willing to accommodate the customer. A free car wash and vacuum with every service. Great staff!!! Good qual This place has a great environment. Very willing to accommodate the customer. A free car wash and vacuum with every service. Great staff!!! Good quality work. More

Oil change First visit to This dealership. Quick service. Helpful, friendly staff. Nice clean waiting area with drinks and snacks. Completed as promised. Car was First visit to This dealership. Quick service. Helpful, friendly staff. Nice clean waiting area with drinks and snacks. Completed as promised. Car wash is a bonus! More

Service/Repairs Where to begin!!! Back in 2015, I had purchased a brand new 2015 Nissan Frontier Desert Runner Edition, and absolutely loved that truck!!! Unfortunate Where to begin!!! Back in 2015, I had purchased a brand new 2015 Nissan Frontier Desert Runner Edition, and absolutely loved that truck!!! Unfortunately, in 2017, I was involved in an accident, in which, the insurance company ended up totaling it out. Whenever I would take my truck in for service, I had nothing but excellent and positive outcomes dealing with the service advisors. When I purchased my 2017 Jeep Patriot Sport, I had purchased it from a subsidiary of Pearson Nissan, called AutoMax, and even purchased an extended warranty. Well, my dealings with the service personnel, whenever I've brought my vehicle, the 2017 Jeep Patriot Sport, into the shop, have been both negative and positive, being more on the negative side. For example, literally and no exaggerations, every single time I tried to contact, "call", I could never get anyone to answer the phone, let alone return any of my calls or messages. I physically had to drive to Pearson Nissan dealership/service shop to get any updates/status on my vehicle. Another instance, is after Pearson Nissan had already completed the work on my Jeep, which took about a little over a week, Pearson Nissan didn't even bother checking the issue, for which I had brought my Jeep in to be checked. I was very, very specific about what needed to be checked, which was the CV axle on front drivers side. Well, they did not attempt to check the CV axle, but instead replaced both left and right front struts and bearings, along with the fuel pump assembly. Due to Pearson Nissan not checking my CV axles/joints, it caused my driver's side front CV axle to go out roughly 3wks after Pearson Nissan replaced the front struts and bearings, so there goes more money and time without my vehicle. For Pearson Nissan to fix/replace the CV axle, it took them another 5 days to complete. Another issue, that legitimately perturbed me, was the fact that I paid for an extended warranty on my 2017 Jeep Patriot Sport, and that I had taken my vehicle into the shop at Pearson Nissan for problems with the steering. The technicians stated that there was nothing wrong, so therefore I feel like they intentionally waited until my extended warranty ran out so they could get more profit/money. More

Through and courteous Had to have service. I was there an hour early for my appointment and had to wait 3 hours for my car. They did a great job and very nice. Had to have service. I was there an hour early for my appointment and had to wait 3 hours for my car. They did a great job and very nice. More

Oil change Al J explains everything, very kind and helpful. Highly recommended... Would suggest your service dept to other people. Even looking to purchase a n Al J explains everything, very kind and helpful. Highly recommended... Would suggest your service dept to other people. Even looking to purchase a new vehicle in the future. More