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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,695 Reviews

3,695 Reviews of Pearson Nissan Of Ocala - Service Center

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June 24, 2024

Sirs,Madam Upon my arrival 8:45,6/21/24 With all parties on time I was greeted with a 🙂 While waiting in the area I noticed how the staff helped each other and offered water to those waiting. Th More

by daisy0317.tn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Pearson Nissan Of Ocala responded

Thank you for sharing your experience! We're glad to hear our team at Pearson Nissan of Ocala provided timely and professional service. We appreciate your kind words and look forward to serving you again!

June 24, 2024

Sam in service was great. She communicated each step of the way. She made the entire process easy. More

by NANDASEERAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Pearson Nissan Of Ocala responded

Hi Nanda! Thank you for leaving us this five-star review and kind words about Sam from our sales team at Pearson Nissan of Ocala! We'll see you next time!

June 23, 2024

Service was timely, professional, and finished with a smile. Car was also washed which I was thankful More

by BARBLIGHT420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Pearson Nissan Of Ocala responded

Thank you for sharing your positive experience! We're glad to hear that our team at Pearson Nissan of Ocala provided timely and professional service, and even washed your car. We appreciate the feedback! Safe travels!

June 23, 2024

Recall service required Nissan tech support which was unavailable on Juneteenth resulting in an overnight stay for car. No loaner was offered and shuttle driver was off duty. Original contact thru onli More

by HMICHELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Pearson Nissan Of Ocala responded

Thank you for the review. We apologize for the inconvenience you experienced during your recall service. It's clear we fell short in providing a seamless experience and proper follow-up. Your feedback is appreciated and will be used to help improve our service & processes moving forward. If you'd like to share anything further, please feel free to contact me directly. Thanks again, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 23, 2024

She was Awesome I I would recommend her to any one tht need to bring in there vehicles in for Service!! Very pleasant & nice explain her Job. More

by BLESSEDUPTHR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Pearson Nissan Of Ocala responded

Thank you for the glowing review! We're delighted to hear that our team provided such excellent service at Pearson Nissan of Ocala. We appreciate your recommendation and look forward to serving you again! Safe travels!

June 23, 2024

Of you know anything about cars, diagnostics, repairs, and what not, this the wrong place for you. I requested a simple diagnostic, but I also let the service mechanic that I wanted a specific quote/stima More

by mmrj742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Morejon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Pearson Nissan Of Ocala responded

We apologize for the frustration you experienced with our diagnostic process. It's concerning to hear about your dissatisfaction and I encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 23, 2024

Professionalism of persons like Issac. Hard to get appointment because reservation person is LEAVE MESSAGE. More

by JONES.JB64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Pearson Nissan Of Ocala responded

Thank you for the feedback! We're glad to hear Issac's professionalism stood out during your visit at Pearson Nissan of Ocala. We apologize for any inconvenience with scheduling and will work on improving our reservation process.

June 20, 2024

Nissian is a great dealership and a place when time to get your can service More

by MATTIEB1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Pearson Nissan Of Ocala responded

Mattie, thank you for trusting the Pearson Nissan of Ocala team with your service needs! We appreciate your support and look forward to seeing you next time!

June 20, 2024

Everything was done to our satisfaction. The car was even washed. Love the service. Very quiet service. More

by JUMPALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Couch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Pearson Nissan Of Ocala responded

We're glad to hear it! Thanks for rating Pearson Nissan of Ocala five stars!

June 20, 2024

Great Employees Creates Perfect Customer Service / Pearson Nissan Is Wonderful / Treat U Like A Honored Guest More

by JEFFREYHADALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Pearson Nissan Of Ocala responded

Jeffrey, thank you for the fantastic feedback! We're delighted to hear that our team at Pearson Nissan of Ocala made you feel like an honored guest. We appreciate your support!

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